Hardship Level (not applicable for home-based)A (least hardship)
Family Type (not applicable for home-based)
Family
Staff Member / Affiliate TypeCONTR Local Entry and Mid-Level Support
Target Start Date2025-08-01
Deadline for ApplicationsJuly 24, 2025
Terms of ReferenceI. PROJECT DETAILS
Requesting office (hiring office): UNHCR Turkiye
Title of project: VolRep
Purpose of project (summary): To support VolRep activities in Tรผrkiye.
II. DESCRIPTION OF ASSIGNMENT, DUTIES AND RESPONSIBILITIES OF THE ENGAGED INDIVIDUAL CONTRACT HOLDER
a. General Background of Project or Assignment, Operational Context:
UNHCR Istanbul Field Office is closely working with provincial directorates of line ministries, INGOs/NGOs, local governments and refugee populations in Marmara Region. The population of persons of concern in the area of responsibility is over 750,000 persons in 11 cities.
In this complex environment in a metropolitan city with 39 districts, Istanbul Field Office expanded its network and capacity building activities with diverse actors such as municipalities, social service centres, mukhtars, imams and other significant local actors that contributes to expanding the protection space for refugees.
Moreover, the Field Office is enhancing its outreach activities through partners, increasing community-based protection activities and involving refugees to its programs.
The Field Office conducts voluntary repatriation monitoring activities on regular basis in premises of relevant public institutions including Airports. The incumbent is expected to actively contribute to the monitoring activities of the Office in relevant premises. These monitoring can be taken place both in day and night shift including weekends in line with UNHCRโs relevant guidance and SOPs.
b. Purpose and Scope of Assignment:
Concise and detailed description of activities, including measurable outputs and delivery dates, impact indicators (what qualitative and quantitative results would be achieved upon completion of individual contract), performance indicators (timelines, value of the service rendered in relation to the cost, timeliness) and work plan:
The incumbent is expected to conduct monitoring activities on behalf of the Istanbul Field Office at centers where voluntary return procedures are carried out, especially at airports. The incumbent will conduct VolRep interviews at designated times and on days assigned by the office, no fewer than five days per week, these may include weekends.
Transportation to work locations will be arranged via office vehicle, public transportation, or taxi (to be reimbursed later) depending on the availability of office vehicles. After the PDMM completes the VolRep procedures with the refugees, the incumbent will conduct VolRep interviews, complete the relevant forms accordingly, and sign respective documents on behalf of UNHCR. The incumbent will report daily interview statistics and summaries in accordance with the officeโs standard procedures such as KOBO toolbox and will notify his/her supervisor immediately in the event of any unexpected developments. The incumbent will also communicate with PDMM officials at duty stations regarding operational matters, when necessary.
III. CANDIDATE MINIMUM REQUIREMENTS, SELECTION CRITERIA
a. Required qualifications, language(s) and work experience:
Education in International Law, Political Science, or related field is preferred.
Minimum 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher
Core Competencies:
Accountability
Communication
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation
Cross-Functional Competencies:
Analytical Thinking
Political Awareness
Stakeholder Management
Language Required: English and Arabic
Desirable: Turkish
IV. MONITORING AND PROGRESS CONTROLS
The incumbent reports to the Senior Protection Associate and will submit reports related to duties through mechanisms established by the Office (such as email or KOBO toolbox), considering deadlines. The incumbent is expected to be present at their assigned duty station on the designated days and times. Weekly assignments will be overseen by the incumbent โs supervisor and the Head of Office.
The incumbent will prepare timesheets for any night shifts or overtime hours and submit them to their supervisor before the specified deadline. The supervisor will meet with the incumbent at least once a month, either in person or online, to discuss the requirements and continuity of the assignment.
The incumbent is expected to attend periodic office-wide meetings as well as team-specific meetings. They are also responsible for staying up to date with relevant documents and participating in related trainings as approved by the office. The incumbent is accountable to their supervisor for the implementation, planning, and reporting of their assignment.
The incumbent is expected to have core competencies including accountability, communication, organizational awareness, teamwork & collaboration, commitment to continuous learning and client & result orientation.
Individual Contractor Agreements
Definition:
Individual contractor is an individual engaged by UNHCR under a contract of limited duration to provide skills or knowledge for the performance of a specific task or piece of work and engaged under an individual contract issued directly by UNHCR. They are neither staff members of UNHCR under the Staff Regulations and Rules, nor Officials for the purpose of the Convention on the Privileges and Immunities of the United Nations of 13 February 1946.
Contract Duration/Renewal:
Any extension of an individual contract is subject to operational needs, satisfactory service, and availability of funds. There is no expectation of renewal or conversion of the individual contract beyond its expiry date.
Working Hours:
40 hours per week, inclusive of mandatory night shifts, possibility of work on weekends and official holidays as part of the assigned schedule.
Leave Entitlements:
Annual leave at the rate of two and a half working days per month.
Sick leave at the rate of two working days for each month of service.
Medical Coverage:
Cigna Health Insurance, also available optionally for eligible dependents subject to additional contribution rates.
Remuneration:
Remuneration at the level of the vacancy (G4 level or G5 level as applicable) based on the International Civil Services Commission (ICSC) salary scale.
Legal Requirements:
Individual Contractors must comply with relevant local legislation, including but not limited to those relating to taxation, social security requirements, licenses, work permits and visas, and other details stipulated in the terms of their contract. UNHCR undertakes no liability for taxes and social security contributions, duties or other contributions payable by the individual contract holder on payments made under the individual contract. The individual contract holders will not be reimbursed such taxes or granted any other benefit, payment or subsidy which is not expressly provided for in the contract under which they are engaged. UNHCR may require the individual contract holder to provide evidence within a reasonable time that they have registered for and are paying applicable taxation and social security to the relevant national authorities.
Important to note: The Individual Contractor shall be responsible for paying any tax levied by his/her Government or other entities on his/her UNHCR earnings. Under no circumstances shall UNHCR be responsible for paying or reimbursing such taxes.
Ministry of Foreign Affairs (MFA) Clearances and ID Cards:
Applications of non-Turkish candidates are subject to MFA clearance before any offer can be made. For cleared candidates who are recruited, MFA ID card applications will be processed while the issuance lies within the authority of the MFA.
Important to note: Once the MFA ID is issued, the time spent under an Individual Contract no longer counts toward eligibility for Turkish citizenship.
Application Requirements:
Applicants must ensure:
-To apply for the vacancies timely through Workday. No late applications are accepted.
-To reflect their previous experience, language skills (including the mother tongue) and other assets in their Workday applicant profiles duly. Shortlisting is done based on the information provided in the applications only
-To attach their valid residence permits (both sides visible) in case they are non-Turkish nationals.
PLEASE DO NOT USE TURKISH CHARACTERS IN YOUR NAME & SURNAME INFORMATION.
Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to successful reference checks and integrity clearance.
UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).
Only short-listed candidates will be notified. The recruitment process might include written test and/or oral interview for this job opening. No late applications will be accepted.
External candidates should be legally present in Tรผrkiye at the time of application, recruitment and hire.
Non-Turkish citizens are required to upload their residence permits or relevant documents under the โCertificationsโ section, by selecting the type as โPersonnel Administration โ Otherโ, in order to be considered for this job opening. Applications by non-Turkish citizens will NOT be considered if a valid residence permit is not attached to the application.
For further information on how to apply, please visit โUNHCR - Application and Selectionโ page, at https://www.unhcr.org/how-to-apply.html.
Standard Job Description
Required Languages
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Desired Languages
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Additional Qualifications
Skills
Education
Certifications
Work Experience
Other informationThis position doesn't require a functional clearance
RemoteNo