Hardship Level (not applicable for home-based)E (most hardship)
Family Type (not applicable for home-based)
Non Family
Staff Member / Affiliate TypeUNOPS LICA4
Target Start Date2024-01-01
Job Posting End DateJanuary 5, 2024
Terms of Reference1. General Background
(Brief description of the national, sector-specific or other relevant context in which the individual contractor will operate)
The Registration Assistant is a member of the registration team and is supervised by a more senior colleague who normally reports directly to the Associate Registration and Identity Management Officer. The incumbent is responsible for supporting all registration-related activities, which may include functions related to reception, filing, and data management. S/he responds to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. The Registration Assistant liaises with protection staff and partners to ensure timely identification and referral of persons of concern for protection follow-up and may provide interpretation and/or translation services in cases for which s/he has the required language competencies.
2. Purpose and Scope of Assignment
(Concise and detailed description of activities, tasks and responsibilities to be undertaken, including expected travel, if applicable)
- Conduct registration interviews in accordance with local SOPs and registration standards.
- Respond to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements.
- Maintain accurate and up-to-date records and data related to all individual registration cases.
- Identify persons with specific needs and ensure timely referral to protection follow-up as required.
- Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation.
- Refer cases to other units within the office and to implementing partners as necessary.
- Conduct verification through the ANBV system prior to registration.
- Act as interpreter and translator when needed.
- Perform other related duties as required.
3. Monitoring and Progress Controls
(Clear description of measurable outputs, milestones, key performance indicators, and/or reporting requirements which will enable performance monitoring)
4. Qualifications and Experience
(List the required education, work experience, expertise, and competencies of the individual contractor. The listed education and experience should correspond with the level at which the contract is offered.)
a. Education (Level and area of required and/or preferred education)
Years of Experience / Degree Level
• Completion of High School Diploma with relevant experience in Humanitarian and related fields.
• Minimum 1 year relevant experience with a High School Diploma; or Bachelor or equivalent or higher
• Experience in working with UNHCR ProGres software is desirable.
b. Work Experience
(List the number of years and area of required work experience. Clearly distinguish between required experience and experience which could be an asset.)
• Training in basic principles of international protection and experience in working with UNHCR proGres software is an asset.
• Good computer skills and strong knowledge of data management.
Language Requirements:
Essential - very good knowledge of English and local languages (spoken and written): Pashto, Dari, and Urdu. Knowledge of another locally used language by the refugees will be an asset.
Functional Skills
IT-Computer Literacy
c. Key Competencies
(Technical knowledge, skills, managerial competencies or other personal competencies relevant to the performance of the assignment. Clearly distinguish between required and desired competencies)
Competency Requirements:
Core Competencies:
Accountability
Communication
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation
Managerial Competencies:
N/A
Cross-Functional Competencies:
Analytical Thinking
Planning and Organizing
Technological Awareness
Standard Job Description
Required Languages
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Desired Languages
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Additional Qualifications
Skills
Education
Certifications
Work Experience
Other informationwritten test and oral interview might be conductedThis position doesn't require a functional clearance