DEADLINE FOR APPLICATIONS4 February 2025-23:59-GMT+06:00 Bangladesh Standard Time (Dhaka)
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP
The World Food Programme is the worldโs largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.
WHY JOIN WFP?
WFP is a 2020 Nobel Peace Prize Laureate.
WFP offers a highly inclusive, diverse, and multicultural working environment.
WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
WFP Bangladesh uses SCOPE, WFPโs beneficiary identity and benefits management system, with a vision to eventually deliver all assistance via this online transfer management platform. SCOPE currently serves 100% of the Forcibly Displaced Myanmar Nationals (FDMN) within the refugee population with food assistance through WFPโs e-voucher outlets.
The IT Operations Officer (Digital Assistance Services) will support the implementation of Digital Assistance services across all WFP programmes and its partners in Bangladesh. The candidate will also liaise, coordinate, and communicate with partners to strengthen WFPโs digital partnership with humanitarian agencies including UN Agencies, INGOs, Government, and Local Non-Government AgenciesTHE ROLE
To support the delivery of efficient and effective IT and Telecommunications (TC) services, contributing to sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFPโs strategy.
KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):
Under the overall mentorship and supervision of the Head of Digital Solutions, the IT Operations Officer (Digital Assistance Services) will be responsible for the following duties:
1. Support effective implementation of SCOPE, BB and other digital solutionsโ processes across WFP and partner programmes.
2. Manage the operational support team to ensure all operational support to WFP programmes and partners, including e-vouchers, in-kind food assistance, farmers markets and the other cash interventions.
3. Provide technical advice to the field operations and implement operational support, beneficiary management, through ensuring systems configuration, on-site support, data storage and synchronisation.
4. Organizing trainings and orientation programmes on SCOPE, BB and other digital solutions for WFP and external partners.
5. Support the capacity building of WFP staff, partners, and national government to prepare for and respond to digital assistance delivery.
6. Develop SoPs and guidelines for effective programme implementation.
7. Liaise with internal and external counterparts to ensure effective collaboration, monitor ongoing projects.
8. Takes responsibility for the equitable distribution, tracking and management of equipment issued to partners including cost recovery for damages or usage.
9. Contribute to the preparation of accurate and timely reporting on programmes and activities that enable informed decision making and consistency of information presented to stakeholders.
10. Liaise, Coordination, and communication with partners to strengthen WFPโs digital partnership with humanitarian agencies including UN Agencies, INGOs, Government and Local Non-Government Agencies and supporting them with digital technologies and associated services.
11. Identification, development, and management of potential partnerships to collaborative working leading to improved assistance delivery.
12. Develop draft partnership agreements in consultation with Head of DSI incorporating applicable cost recovery modalities.
13. Planning Scale up, expansions with external partners and operationalization of scale up plans on the ground.
14. Implementation of existing operations and provide technical support to external partners.
15. Identifying capacity building needs, priorities, and opportunities of partners in implementing digital platforms.
16. Other as required.QUALIFICATIONS AND EXPERIENCE
Education: Advanced university degree in Computer Science or other relevant field.
Experience: At least 5 years of solid & responsible work experience with a minimum of 3 years of professional relevant working experience in the IT field.
Language: Fluency in spoken and written both in English and Bangla language and a good understanding of the Rohingya dialect.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:Experience working with database management and blockchain-based systems, preferably in a humanitarian context, would be desirable.
Job Title: (Re-ad) IT Operations Officer (Digital Assistance Services)
Grade: NOA
Type of contract: Fixed Term
Duration:12 Months
Duty Station: Cox's Bazar
Number of positions: 02
Date of Publication: 22 January 2025
Deadline of Application: 04 February 2025Candidates who have previously applied for this position do not need to reapply
This vacancy announcement is for Bangladeshi Nationals. WFP offers a competitive benefits package including salary, pension, leave plus medical insurance.
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at global.inclusion@wfp.org. Our DEI team is here to ensure your full participation in our recruitment process.
NO FEE DISCLAIMER
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
Once your profile is completed, please apply, and submit your application.
Please make sure you upload your professional CV in the English language
Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application
Only shortlisted candidates will be notified
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.