Job Overview:
The PfV Assistant (Case Management) is responsible for delivering high-quality protection services by identifying individuals with protection concerns, conducting thorough assessments, and providing tailored case management support to displacement affected population with risk of protection. This role involves adhering to standardized procedures and protocols, ensuring a survivor-centred approach, and collaborating with relevant stakeholders to promote safety, dignity, and timely access to essential protection services.
Grade Structure please click on: Job Descriptionย and NRC Grade Structure
Caution: This role is national, only internal candidates from Afghanistan will be considered.
The following is a brief description of the role:
Generic responsibilities
Strong understanding of humanitarian response architecture, with a focus on emergency response and protection Ability to prepare and develop timely status reports as required by management Commitment to confidentiality and proper documentation practices Solid knowledge of human rights and protection principles, particularly concerning vulnerable individuals In-depth understanding of risks, stakeholders, and contextual dynamics affecting the protection of displaced populations in Afghanistan Awareness of gender dynamics and the ability to adapt approaches accordingly Prior experience and familiarity with the southern provinces of Afghanistan Proven experience working with vulnerable adults, demonstrating empathy, discretion, and professionalismSpecific responsibilitiesย
Visit the community on daily basis toย Identifying individuals with protection concerns through proactive outreach and community engagement Support implementation of protection monitoring and protection case management activities. Providing individualized case management services, including planning, implementation, follow-up, and closure, in line with standardized procedures and best practices Ensuring a smooth implementation of protection case management activities such as identification of displacement-affected population with protection concerns, provision of services to clients, and referral process, in line with NRCโs protection pillars.ย Conducting comprehensive assessments to determine the nature and severity of protection risks, affects the lives in communities.ย Working closely with adults at high risk of harm, ensuring their safety, dignity, and access to appropriate protection support Organize regular case conferencing sessions with the Protection Coordinator or Team Leader to review cases and determine appropriate courses of action. Conduct regular field visits alongside the team to provide technical support, guidance, and monitor the quality of case management activities. Coordinate with Information Management staff to ensure accurate and secure maintenance of data records, databases, and protection case trackers. Compile and submit monthly case management reports, highlighting key trends, challenges, and achievements. Assist the Protection Team Leader and Protection Coordinator in designing and delivering training sessions to build staff capacity in effective protection case management Ensure that all data and information pertaining to protection monitoring are handled in strict confidence, and in line with applicable data protection and information sharing protocols. Attending ad-hoc internal meeting or external meeting/training to represent the protection team and present as necessary.ย Make sure distribution of the cash grants are being processed as per beneficiaryโs preference.ย Data management and recording keep maintaining confidentiality. Participate in data collection processes including surveys, assessments, and studies where necessary.ย ย Support in the contextualization and drafting of programmatic documents and analysis. Working with community structures, NRC committees, other NGO committees, and existing community structures, on protection risk reduction plans and protection risk identification through mentorship and core CSP activities Promote good relationship with the site service providersย Any other responsibilities tasked by supervisorCritical interfaces:
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:
1. Professional competenciesย
These skills, knowledge and experience are important for effective performance.ย
Generic professional competencies:ย
Completed Bachelor of Social Science, Social Work, Journalism, or Humanities Documented results related to the positionโs responsibilities Good knowledge in Microsoft Office Fluency in local languages both written and verbal ย ย ย ย Basic knowledge of English Language and local languages Pashto and Dari Ability to work additional hours if and when required Ability to commence work immediately Strong interpersonal skillsย Advanced computer skills, especially in Microsoft Word, Excel, Power Point and OutlookContext/ Specific skills, knowledge and experience:ย
At least 1 to 3 yearsโ previous humanitarian experience โโ Particularly in protectionโ with a satisfactory performance in the same or similar functional area. Specialties in cash programming, protection, social cohesion, International Humanitarian Law, negotiations, conflict resolution, and/or mediation preferred.ย At least two years working experience of implementing case management, individualized assistance preferably in a humanitarian context with INGOs and or other international implementing partners. Ability to work with displacement affected population with limited facilities in emergency situations.ย Ability to work under pressure.ย Ability to communicate effectively with a broad audience.ย Working knowledge of the Humanitarian Principles and Protection Principles. Proficient computer skills: especially being able to deal with and enter the data in excel. Excellent interpersonal skills.ย Able to show empathy towards the beneficiaries and have great listening skills. And ability to establish and maintain effective working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity. Behavioral competenciesThese personal qualities influence how successful people are in their job. NRCโs Competency Framework states 12 behavioural competencies and the following are essential for this position:
Planning and delivering results Empowering and building trust Communicating with impact and respect Handling insecure environment Working with peopleWe Offer:
Monthly Salary based on NRC Afghanistan Salary Scale. Top up Credit card on monthly basis. NRC will cover staff plus four (4) depended for medical insurance. Leave and Holidays accordingly Afghanistan Labor Law. The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.ย Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.ย At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.ย Together, we save lives and rebuild futures. Safeguarding is central to NRCโs work. We expect all employees to:ย โข treat everyone with respect and dignityย โข contribute to building a safe environment for allย โข never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)ย โข always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH
The Norwegian Refugee Council (NRC) Geneva leads NRCโs representation with the IASC and UN agencies, and coordinates donor engagement with the UN and Swiss donors. NRC strives to assist and protect vulnerable and displaced people during crises, especially in situations of conflict. Established in 1946, NRC is an independent, humanitarian, non-profit, non-governmental organisation working in around 31 countries with approximately 14โ000 staff. NRC employs a rights based approach, challenging those with responsibility to uphold the rights of displaced people set out within national and International Laws. NRC endeavorsย to secure the acceptance of local stakeholders for activities and is committed to the principles of humanity, neutrality, independence and impartiality.
NRC seeks to engage with all relevant actors in order to promote the full respect for the rights of displaced and vulnerable people; secure and maintain access for humanitarian operations and promote the achievement of durable solutions. NRC Geneva, with the Internal Displacement Monitoring Center (IDMC), are NRCโs primary presence in Geneva.