Project Clerk (Cultural Mediation) - VN 2025 09

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.
  Context

Under the overall supervision of the Programme Manager – Immigration Border Governance (IBG) and the direct supervision of the Project Area Coordinator, the incumbent will be responsible for providing cultural mediation assistance to the Italian Ministry of Interior – Public Security Department in different emergency operations for the fast and precise application of first-entry procedures in the framework of the MED.E.A. project.

1. Provide clerical operational support to the Ministry of Interior – Public Security Department at the target duty station within the assigned Immigration Office;
2. Support the above Office in the identification procedures of beneficiaries, including in receiving and compiling the asylum-seekers’ claims, accelerated procedures, translating from Italian into the migrants’ mother tongue and vice versa;
3. Support the Immigration Office in registering the asylum applications, also through filing and archiving activities; 
4. Assist the Office in informing migrants and asylum-seekers about identification procedures, including within the Hotspots and other border areas, as applicable;
5. Keep the Project Area Coordinator informed of the activities performed, in particular in relation to vulnerable groups in need of specific protection and referral;
6. Provide clerical assistance in the mediation activity in an objective and impartial way;
7. Provide general counselling on national laws and administrative procedures, in particular those related to asylum;
8. Prepare all relevant financial documentation related to the project (payment/ reimbursement/travel) and provide regular reporting to the project team on the activities performed in the assigned duty station;
9. Provide a detailed report at the end of service in line with the standard template provided by the project manager; 
10. Perform any other duties as may be assigned. Education
    • High School Diploma with 3 years of relevant professional experience;

      Or

      • Bachelor’s Degree or equivalent from an accredited academic institution with 1 year or relevant working experience.Accredited Universities are those listed in the UNESCO World Higher Education Database. Experience
        • Previous experience in the framework of migrants’ assistance and cultural mediation is a distinctive advantage.
        • Previous experience with international organizations, EU Agencies and/or Italian Border Police or Police Immigration Offices is an advantage.
        • Previous experience with the IOM Italy Immigration and Border Governance team is a distinctive advantage. Skills
          • Knowledge of the procedures related to the asylum application, including the so-called C3 templated used to file asylum-seekers claims. 
          • Knowledge of the work of the Immigration Office, in particular the International Protection Section (IV section).
          • Psychological understanding in interpersonal communication and sensitiveness in addressing the asylum-seekers’ claims.
          • Capacity to prevent and mitigate conflicts between the beneficiaries/asylum-seekers and the police officers. Languages
            • Fluency in Italian is required (oral and written).
            • Fluency in at least one of the following languages is required: Urdu, Bengali, Hindi.IOM’s official languages are English, French and Spanish.Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments. Required Competencies IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process. Values - all IOM staff members must abide by and demonstrate these three values:
            • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
          • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
        • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
      • Courage: Demonstrates willingness to take a stand on issues of importance.

    • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.Core Competencies – behavioural indicators (Level 1)
    • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
11. Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.

How to apply:

Interested candidates are invited to submit their applications via WAVE, IOM e-Recruitment System.

Vacancies close at 23:59 local time Rome, Italy, on the respective closing date. No late applications will be accepted.

Attach the questionnaire available here: italy.iom.int/it/collabora-con-noi , duly completed. Please, note that the questionnaire is mandatory.

Submitting the following documents is optional:

a) CV or PHF (Personal History Form – available here: IOM Personal History Form.xls)

b) Cover Letter

For further information on how to apply, please refer to: https://www.iom.int/how-apply 

In order for an application to be considered valid, IOM only accepts online profiles duly completed.

Candidates who do not possess the above requested qualifications will not be taken into consideration. 

Only shortlisted candidates will be contacted.