Internal candidates are welcome to apply. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered to be in the 1st tier.
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Undertake field activities in an assigned area or areas, such as at an airport, transit center,ย third-partyย facility,ย camp-basedย operation,ย orย sub-office,ย orย inย relationย to transportation. As required, monitor and guide teams of Operations Clerks and Operations Assistants in completing field support activities. In coordination with the Movement Operations Managerย , lead Field Support Teams as they perform airport services, as well as perform airport services when required, such as providing custodial care of travel documentation; verifying identities and documentation, including exit permissions, visas, tickets and other items in the travel bag; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems, and customs clearance; escorting arriving individuals to ground transportation and departing individuals to their gates; visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevantย systems. Lead Field Support Teams as they assist individuals at transit centers or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items, and room assignments; during their stay with food and non-food items, instructions, briefings, activities and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security, and comfort; report all issues immediately to the appropriateย supervisor(s). Assist in the coordination of timely and adequate services for meals, snacks and water for individuals staying at Transit Centers, third-party facilities or during transit in airports and other locations. Work closely with the service provider to ensure meals are culturally appropriate and to reduce the level of waste while keeping the quality of the food at the highest standard. Work with units and departments and beneficiaries on pre-departure formalities including but not limited to travel loans, luggage, prohibited items, bag tags, and clothing/shoes. Assist with daily discussions with beneficiaries on cleanliness, litter, and hygiene. Keep all posters and informational messages up-to-date and placed in visible locations. Provide assistance at transit centers and third-party facilities for extended periods of up to 12 hours and during overnight periods and weekends, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors if issuesย arise. Led the coordination of transportation from consolidation points, transit centers, and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness, and organization of individuals being transported, and providing relevant briefings. Ensure baggage sorting, tagging, and handling are done appropriately and arrange for individuals to be escorted on transportation as needed. Ensure people with special needs are provided with appropriate services and report any issues to supervisorsย immediately. Provide selection mission support, exit permit support, and/or interpretation services for individuals at the airport, in transit centers, camps, consolidation points, and third-party facilities, or during transport by air, ground, orย water. Provide regular feedback on work being accomplished to the Movement Operations Manager and keep supervisors immediately informed of any issues requiring their attention. Alert Movement Operations Managerย or management of any non-compliance to SOPs or codes of conduct by IOM staff members orย partners. Perform such other duties as may beย assigned. Education
University degree from an accredited educational institution in human or social science, business administration with three years of relevant working experience,ย or High school degree/certificate with at least five years of relevantย working experience Accredited Universities are those listed in the UNESCO World Higher Education Database. ย Experience
Prior Movement Operations or transportation experience is a strongย advantage. Experience handling USRAP cases and liaising with Resettlement Support Centers (RSC) Completed 18 mandatory RMM OPS training (IOM standards) Strong organizational and coordination abilities under pressure Attention to detail and commitment to data accuracy Effective communication with internal and external stakeholders Any other experience working with beneficiaries' logistics and data. Skills
Skilled in MiMOSA application for data processing and case management Familiar with refugee resettlement logistics and documentation Familiar with migrant logistics and documentation Strong computer skills - Word, Excel, andย Internet. Languages
Fluency in English is required (oral and written).
Desired: Working knowledge of Frenchย
IOMโs official languages are English, French, and Spanish. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments. ย Required Competencies ย IOMโs competency framework can be found at this link. Competencies will be assessed during the selection process. ย Values - all IOM staff members must abide by and demonstrate these three values:
Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion. Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Courage: Demonstrates willingness to take a stand on issues of importance. Empathy: Shows compassion for others and makes people feel safe, respected, and fairly treated. Core Competencies โ behavioral indicators (Level 1)
Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action-oriented and committed to achieving agreed outcomes. Managing and sharing knowledge: Continuously seeks to learn, share knowledge, and innovate. Accountability: Takes ownership for achieving the Organizationโs priorities and assumes responsibility for own actions and delegated work. Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring, and motivational way. Managerial Competencies โ behavioural indicators (Level 1) (applicable only ifthe ย position is with direct reports)
Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organizationโs vision. Assists others to realize and develop their leadership and professional potential. Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential. Building Trust: Promotes shared values and creates an atmosphere of trust and honesty. Strategic thinking and vision: Works strategically to realize the Organizationโs goals and communicates a clear strategic direction. Humility: Leads with humility and shows openness to acknowledging own shortcomings. Notes
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application. For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies
