Job Identification (Reference Number): 14167
Position Title: Movement Operations Assistant
Duty Station City: Geneva
Duty Station Country: Switzerland
Grade: G-5
Contract Type: Special Short Term Graded (Up to 9 months)
Recruiting Type: General Service
Vacancy Type: Vacancy Notice
Initial duration: six months with a possibility of extension
Closing date: 09 April 2025ย ย
Introduction
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration
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Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.
Context
Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organizationโs work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOMโs operations. This mandate has resulted in the international transport of more than 15 million migrants and refugees worldwide. Movement Operations departments in various IOM missions, coordinated under the division of Resettlement and Movement Management (RMM) in the Department of Mobility, Pathways and Inclusion (DMPI) at IOMโs Geneva Headquarters, are responsible for all aspects of travel for migrants and refugees under IOMโs auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes.
Under the overall supervision of the Senior Movement Operations Manager and the direct supervision of Senior Operations Coordinator, the Operations Assistant (Movements) is responsible for undertaking movements activities.
Coordinate, schedule and book travel for individuals upon receipt of travel-ready status and/or request in accordance with travel requirements, including but not limited to the distribution of Advance Booking Notifications (ABNs), updates, domestic flights, cancellations and departure notifications.Organize and complete all bookings in a timely manner and in accordance with the Handbook of IOM Tariffs (HIT) and standard operating procedures (SOPs) from the Division of Resettlement and Movement Management (RMM). Under the supervision of the Senior Operations Coordinator distribute travel information to internal and external stakeholders.ย Compile and analyze descriptive statistics, using ATOMS to capture costs and prepare travel loan paperwork as specified in SOPs and in accordance with host governmentโs procedures.ย Create movement data files, by ABN, for all individuals in accordance with SOPs and for IOM accountability.ย In accordance with local practices and RMM guidelines and standards, and in close coordination with supervisors, identify and assign escorts to accompany vulnerable individuals.ย In coordination with Senior Operations Coordinator, process the movements within the global support functions of MOH. ย In coordination with Senior Operations Coordinator, process the charter movements within the global support functions of Charter Movement Management (CMM).ย Provide regular updates on work being accomplished and keep theย immediately informed of any issues that arise.Demonstrate an in-depth understanding of relevant Movement Operations SOPs and Movements-related systems and databases (including ATOMS, MiMOSA, SAR and GDS Amadeus), as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the Prevention of Sexual Exploitation and Abuse (PSEA.)Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert Senior Operations Coordinator or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.Perform such other duties as may be assigned.Education
High school diploma with five years of relevant experience; or,Bachelorโs degree in Business Administration or related fields from an accredited institution with three years of relevant professional experience.ย
Accredited Universities are those listed in theย UNESCO World Higher Education Database.
Experience
Experience in movement management;Prior Movement Operations or transportation experience a strong advantage; andOperational or field experience in refugee and migration related issues an advantage.ย ย ย ย ย ยSkills
Strong computer skills - Word, Excel and Internet; past experience with Movement Operations-related databases and systems (including iGATOR, MiMOSA, SAR, Amadeus and Msys) is a strong advantage.Languages
For this position, fluency inย English (oral and written) is required. Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.
IOMโs official languages are English, French and Spanish.ย All staff members are required to be fluent in one of the the three languages.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments
Required Competencies
IOMโs competency framework can be found at thisย linkย Competencies will be assessed during the selection process.
Valuesย - all IOM staff members must abide by and demonstrate these five values:
Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.Courage: Demonstrates willingness to take a stand on issues of importance.ย Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.Core Competenciesย โ behavioural indicators Level 1
ย Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.ย Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.ย Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.ย Accountability: Takes ownership for achieving the Organizationโs priorities and assumes responsibility for own actions and delegated work.ย Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.Notes
Open to internal candidates and previous IOM employees only.
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
This selection process may be used to staff similar positions in various duty stations.ย Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.
Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
IOM only accepts duly completed applications submitted through theย IOM e-Recruitmentย systemย (for internal candidates linkย here). The online tool also allows candidates to track the status of their application.
Only shortlisted candidates will be contacted.
For further information and other job postings, you are welcome to visit our website:ย IOM Careers and Job Vacancies