National Movement Operations Officer

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.
  Context Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. Movement Operations Units in various IOM Country Offices, coordinated under the Resettlement and Movement Management (RMM) Division in the Department of Mobility Pathways and Inclusion at IOM’s Geneva Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes. Under the direct supervision of the Head of Office, India , and the technical supervision of the Head of Regional Resettlement and Movements, Asia-Pacific, Bangkok is responsible for supervising all movement operations activities in New Delhi, with the following duties and responsibilities.

1. Oversee up to four teams of staff members who are undertaking movement operations activities in New Delhi, including activities related to field support, movements, data processing and compliance. Support staff development processes such as hiring, providing training, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of activities.
2. Oversee the efficient and effective management of airport services for arriving and departing individuals, including in relation to documentation, luggage, escorts and special services. Ensure staff deliver the highest quality service, interact appropriately with airport and government officials and handle urgent issues as they occur. Monitor the work schedule, validate hours and process relevant financial paperwork in coordination with the IOM finance department.
3. Oversee staff as they assist individuals at transit centers or third-party facilities. Monitor the weekly shift schedule, ensuring coverage is adequate to maintain a professional, safe, secure and clean environment; address issues as they arise and continually seek ways in which IOM can improve services. For third party facilities, regularly conduct checks to ensure accommodation is up to IOM standards. Manage assets and inventories, process financial paperwork, supervise quality control of vendors, and manage the transit center vehicles and related schedules, staff and paperwork, if relevant.
4. Ensure interpretation services are coordinated for individuals at the airport, in transit centers, camps, consolidation points and third-party facilities or during transport by air, ground or water, handling financial paperwork related to interpretation services as needed. Supervise the coordination of transportation from consolidation points, transit centers and third-party facilities, ensuring service providers meet IOM standards. Oversee pre- departure counselling on pre-embarkation procedures and special needs, such as meals, medication, wheelchairs and medical conditions.
5. Oversee the completion of all bookings by Movements staff members in accordance with the Handbook of IOM Tariffs (HIT). Ensure compliance with program-specific SOPs and supervise the distribution of travel information to stakeholders. Oversee the creation of movement data files and oversee Movements staff members as they compile and analyse descriptive statistics. Certify and handle the processing of vendor-incurred costs.
6. Ensure Data Processing staff members are undertaking secure storage of documentation and data in accordance with IOM principles and guidelines and that they are dispatching travel documents and coordinating exit permits and travel documents in a timely manner. Oversee the preparation of regular data mining reports on MiMOSA; advise management on possible issues which need attention and suggest corrective actions.
7. Ensure compliance activities related to project monitoring and evaluation, training, youth services, project reporting, project support and protection are being carried out efficiently and effectively by the Operations Specialist, Compliance and that they are reporting regularly on the work being accomplished, particularly in relation to training of Movement Operations staff members and youth service activities at IOM transit centers.
8. Liaise with airlines on a regular basis and represent the best interest of beneficiaries and clients for competitive fares with the most direct routing. Liaise with other teams and units in IOM India and with external partners such as government authorities, relevant embassies, and the United Nations High Commissioner for Refugees (UNHCR). As needed, represent IOM at partner meetings and conferences.
9. Supervise the handling of at-risk and sensitive cases in accordance with IOM’s policies, procedure and guidance in the Movement Management Manual (MMM), including assistance for unaccompanied refugee minors (URMs). Ensure IOM is adequately training staff members on working with at-risk and sensitive cases and is mainstreaming prevention of sexual exploitation and abuse (PSEA) through the awareness and training sessions for staff and service-providers.
10. Supervise quality assurance procedures, ensuring checks are being regularly undertaken by staff members and incident reports are being submitted to and responded to in an efficient manner. Prepare statistics and report regularly to the Head of Office, India on relevant activities. Work to streamline how reports are prepared and presented in order to improve services and ensure data on all procedures is compiled, summarized and presented in a timely manner.
11. Demonstrate a comprehensive understanding of relevant Movement Operations SOPs and Movements-related systems and databases (including iGATOR, MiMOSA, SAR and Amadeus), as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA).
12. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert the Head of Office, India or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
13. Perform such other duties as may be assigned. Education
    1. Four years of working experience with a bachelor’s degree.
    2. Two years of working experience with master’s degree Accredited Universities are those listed in the UNESCO World Higher Education Database.   Experience
       1. Prior Movement Operations, transportation-related and/or management experience is an advantage.
       2. Work experience in programs including movement operations component, particularly in resettlement programs is an advantage.
       3. Demonstrated proficiency in IOM-RMM proprietary tools and systems.
       4. Travel agency experience, knowledge of Amadeus or other airline GDS is an advantage.
       5. Experience with supervising multiple teams.
       6. Experience with handling the issues in the other countries in the region is an advantage.
       7. Experience with handling complex cases and workflow.
       8. Experience with filling management level roles is an advantage.
       9. Knowledge of IOM's Movement Operations program implementation and administrative, financial and business rules and practices is an advantage.
       10. Experience with liaising with wide range of external partners on complex issues is an advantage. Skills
           1. Strong written and verbal communication skills and ability to effectively communicate with and lead a team.
           2. Computer/software literate with good knowledge in Microsoft Office.
           3. strong interpersonal and communication skills.
           4. Attention to detail and ability to organize.
           5. Self-motivated, objective driven and able to use own initiative and work under pressure with minimum supervision.
           6. Skills in travel management finding most cost-effective travel solutions.
           7. Trouble-shooting skills.
           8. Leadership skills.
           9. Strong quality control and assurance skills. Languages
              1. IOM’s official languages are English, French, and Spanish, all staff members are required to be fluent in one of the three languages IOM’s official languages are English, French and Spanish. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.   Required Competencies   IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.   Values - all IOM staff members must abide by and demonstrate these three values:
              2. Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
           10. Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
       11. Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
    3. Courage: Demonstrates willingness to take a stand on issues of importance.
14. Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated. Core Competencies – behavioural indicators (Level 2)
15. Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.