Information Management Specialist
The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and โ whenever possible โ for the fulfilment of the wish to return home.
The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.
All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation.
Overall purpose of the role:
a) take the lead in information management including IM strategy, population tracking, assessment design, and data analysis for DRC Site Management and its partners in oPt
b) support in information management needs to other DRC functions such as Mine Action, Protection, and MEAL on an as-needed basis
The Information Management Specialist takes a direct part in the implementation with the local partners, responsible for systematizing, collecting, assessing, analyzing, and sharing information with the relevant key stakeholders while maintaining minimum standard and DRC data protection policies. This includes effective site monitoring tools in collaboration with clusters, DRC partners, and communities.
About the job:
The individual will report directly to the Camp Management Manager. Your main duties and responsibilities will be:
Coordination and Information Management:
Manage internal master site lists in coordination with DRC and its partners, including population tracking, activity tracking, and changes to site status such as closures, and changes in site management coverage. Manage site level population flow monitoring inputs when needed, collaborating with the DRC local partners and the Site Management Cluster. In coordination with DRC partners, ensure the organized record keeping of site activity reports (4Ws, site improvement reports, etc...), meeting minutes, and field visit reports in coordination with the Site Management team and partners. Maintain per site a contact master list of stakeholders working in the site. In coordination with DRCโs Palestinian partners, ensure timely submissions of Cluster tools related to Information management. Support the development of site level referral pathways to service providers. Support analysis of consortium led multisectoral needs assessments. Maintain monthly 4W for each site in coordination with DRCโs local partners. Ensure ZITE manager is applied in all the sites in terms of submissions to Site Management Cluster and regularly update it in accordance with site conditions that change on regular basis. Attend weekly Site Management Cluster meetings and keep in close coordination with the Cluster Information Management focal point(s) and ensure new tools and initiatives led by cluster are being applied by all the DRC partners. Maintain and regularly update DRCโs information systems, including databases and dashboards, to ensure data accuracy, accessibility, and security. Work closely with program teams, MEAL, and IT departments to support data management needs and systems are integrated into broader program strategies. Coordinate with external partners, including UN agencies, NGOs, and government bodies, to ensure data sharing and reporting are aligned with sector standards and requirements. Create Site Profiles and monthly information products using geographic information system when applicable to enhance visibility of DRC CCCM programming. Regularly collect information on all the sectorial interventions in the displacement site, including on agreed indicators (e.g. on the provision of drinkable water, number of functioning latrines, number of SAM/MAM children etc.) to facilitate coordination Train DRC and DRC partnersโ staffs on emergency needs assessment. Take lead in collecting, compiling, and sharing damage assessments with relevant stakeholders. Take lead in Master beneficiary list exercise using KOBO forms and liaise with Regional IT team for accessing server Take lead in understanding beneficiary IDs and raise concerns and suggest solutions to Camp Management manager. Maintain monthly Community committee mapping and update on monthly basis. Maintain close coordination and communication with Protection actors ensuring different gender, PWD and vulnerable or minority groups are represented and participate to the established representation structures Support DRC local partners in designing IEC materials in coordination with DRC Protection, Mine action, and consortium partners. Keep track of the MoVs (Means of verifications) of all the project indicators and regularly upload in the DRC SharePoint. In collaboration with the community, ensure conducting awareness-raising activities regarding services and risk mitigation e.g. protection and WASH messaging In coordination with DRC specialists, ensure recording, analyzing and sharing key information of Complaints feedback mechanism.Monitoring, Evaluation, Accountability, and Learning (MEAL) Support:
Support the MEAL team to ensure that information management activities support the wider monitoring, evaluation, accountability, and learning objectives. Assist in documenting lessons learned, best practices, and case studies from program data, ensuring these insights inform future program design and implementation Support MEAL team in PDM and on-site monitoring as needed. Keep track of the distribution lists for all the sites. Collaborate with MEAL and DRC Coordinator in developing Complaints feedback mechanism.Data Quality and Protection:
Ensure data protection and confidentiality are maintained in line with DRCโs data protection policies. Develop and implement data quality assurance processes to ensure the accuracy, reliability, and timeliness of data collected across programs. Regularly review and audit data collection processes to identify and address potential issues in data quality and security.Capacity building:
Together with the DRC Site Management team and Protection team, identify gaps in capacities and opportunities for the roll-out of targeted capacity building activities in information management for the partner staff. Assist in conducting learning needs assessment and training for local partner staffs. In coordination with the Site Management team, make realistic coaching and mentoring plans for DRC local partner staffs.Ensure timely submission of the training reports with pre-post test.
About you
To be successful in this role we expect that you possess the following:
Experience and technical competencies: (include years of experience)
Experience in training others (Added advantage)
Education: (include certificates, licenses etc.)
University Degree in areas relevant to Information technology, computer science, Information management or related fieldLanguages: (indicate fluency level)
English (Expert) Arabic (Expert)Key stakeholders: (internal and external):
DRC Site Management Team DRC Local Partners Protection team Local Authorities (Site level) NGOs operating in IDP sites DRC Support service Site Management working group/CCCM cluster Shelter & WASH cluster Local NGO network in both South and North Gaza Reginal ITIn this position, you are expected to demonstrate DRCโ five core competencies:
Striving for excellence: You focus on reaching results while ensuring an efficient process.
Collaborating: You involve relevant parties and encourage feedback.
Taking the lead: You take ownership and initiative while aiming for innovation.
Communicating: You listen and speak effectively and honestly.
Demonstrating integrity: You act in line with DRCโs vision and values.
Application process
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.
Location: Gaza Strip
Closing date for applications: 20-08-2025
If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport.
For further information about the Danish Refugee Council, please consult our website drc.ngo.