Information and Communication Technology (ICT) Specialist

Organizational Setting

The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment and a better life, leaving no one behind.

FAO is a specialized agency of the UN that leads international efforts to defeat hunger. FAO's goal is to achieve food security for all and ensure that people have regular access to enough high-quality food to lead active, healthy lives. With 195 Members (194 countries and the European Union), FAO works in over 130 countries worldwide. 

FAO Country Offices, working under overall corporate guidance and in line with the Strategic Framework, offer policy advice and support to countries in the mandated areas of FAO, facilitated through partnerships, resources and an active country programme to provide technical assistance, develop capacities and deliver core services while fully observing international standards of accountability to establish leadership and strengthen impact at the country level.

The offices deliver on the programmatic priorities of each country as agreed in their respective Country Programming Frameworks (CPFs) aligned to the UN Sustainable Development Cooperation Framework (UNSDCF) and ensure effective and efficient operations with adequate human and financial resources. 

Specifically, FAO Country Offices: 

(i)    advocate, inform and support policies and investments in the areas of FAO’s mandate.
(ii)    provide technical assistance and deliver core services. 
(iii)    assist and catalyse partnership and resource mobilization activities to support agrifood systems transformation. 
(iv)    position FAO as the specialized/authoritative technical agency in food and agriculture and agrifood systems transformation. 
(v)    ensure risk-smart and accountable operations and management.

As FAO’s profile and operations expand, the demand for reliable and efficient ICT support is growing. The demand for efficient, secure, and adaptable ICT systems is crucial. With growing volumes of data, cross-border communication, and digital tools being central to programme implementation and coordination, ICT is now a foundational pillar. Strengthening ICT support is essential not only for internal efficiency but also for ensuring that FAO remains agile, responsive, and capable of delivering impactful, tech-enabled solutions across its global initiatives.

Reporting Lines

Under the overall supervision of the FAO Representative (FAOR) in Nepal, the Information and Communication Technology (ICT) Assistant will report to one or more professional staff and receives guidance from an Administrative Assistant/Associate (to be adapted in the VA: state title/s of supervisor/s). He/she acts independently in routine matters. Supervision received is focused on the quality of the work performed and provides for on-the-job learning.

Technical Focus

The incumbent plays a lead role in the overall provision of FAO information technology services. He/ she plays a lead role in the provision of information technology support services for successful achievement of the organizational unit's mandate.

Tasks and responsibilities

Under the overall supervision of FAO Representative in Nepal and direct supervision of AFAOR (Admin), He/she will undertake the following tasks:

•    Provide first line on-site support on the usage of software and hardware to the end-users.
•    Coordinate the installation and maintenance of all ICT hardware and software, according to FAO ICT standards policy and guidelines.
•    Respond to end-user needs regarding network access and resources.
•    Help to ensure and maintain internet connectivity and information and communication technology (ICT) equipment is in good working condition and assists with troubleshooting and minor first level maintenance.
•    Assist in the installation and upgradation of commercial and in-house software.
•    Conduct and manage virtual Zoom and MS Teams meetings.
•    ICT Support on various events/workshops/trainings.
•    Support to maintain inventory of ICT equipment and software.
•    Provide technical documentation concerning all ICT-related activities and update it periodically.
•    Any other tasks assigned by the supervisor.
•    Perform other duties as tasked and deemed necessary for the overall delivery of the unit´s activities.

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements    

•    Bachelor’s degree in information and communications technology, information systems, Information Technology, Computer Science or relevant field
•    Two years of relevant experience information and communications technology, information systems, Information Technology, Computer Science.
•    Working knowledge of English and Nepali.
•    National of Federal Democratic Republic of Nepal.

FAO Core Competencies

•    Results Focus
•    Teamwork
•    Communication
•    Building Effective Relationships
•    Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

•    Excellent written and verbal communication skills.
•    Extensive knowledge of IT governance policies and procedures.
•    Excellent problem-solving skills and client service experience in resolving IT issues.
•    Proficient in system development and office automation skills
•    Very good knowledge of Microsoft 365, systems installation and configuration, Internet and office technology equipment.
•    Networking and IT Equipment support

Selection Criteria 

•    Good knowledge of computer operation of the MS Office applications, Internet and office technology equipment
•    Extent of technical and practical experience on the day-to-day operational activities of the project or programmes.
•    Communication, writing and presentation skills in English and Nepali.
•    Ability to work with a multidisciplinary and multicultural team.

ADDITIONAL INFORMATION