Generic responsibilities (max 10)
Adhere to NRC policies, tools, handbooks, and guidelines. Assist with the implementation of the support function portfolio according to plan of action. Prepare and develop status reports as required by management. Ensure proper filing of documents.ย Promote and share ideas for improvement of the support function. Technical Support on IT related issues such as Hardware, software, LAN/WLANยSpecific responsibilities (max 10)ย ย
Provide technical support ย services in relation to new or appropriate office technology options that are relevant to NRC offices in respect to ICT.ย Plan for technology upgrades, expansion, and replacements by overseeing their systematic needs assessment, specification, and budgeting.ย Ensure that computer network and other office technology access privileges, applications and data storage requirement and regular backups and configured and maintained.ย Update a harmonized data and other office technology disaster recovery plans and implement where appropriate.ย Define, deploy, and maintain system security for shared services.ย Ensure installation and maintenance of protection services (Antivirus, firewalls) for the entire office setup.ย Monitor LAN and subsequent WAN bandwidth usage and advice management on LAN/WAN improvement.ย Create and maintain ICT configuration database for both hardware and software and ensure the file copy is regularly updated.ย Organize for regular quarterly preventive service and maintenance schedules for ICT Hardware ย including computer license renewals and ensure all service and maintenance reports are properly filed and shared with management.ย .ย Any other duties as may be allocated by supervisor Competenciesย ยCompetencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following three categories:ย
ย 1. Professional competenciesย ย
ย Generic professional competencies:ย ย
Good grasp of intranet systems.ย Have good spoken and written communication skillsย ย Excellent interpersonal skillsย Have problem solving skills to deal with disputes, grievances and staffing problemsย ย Planning and delivering resultsย Working with peopleย Analyzing skillsย Handling insecure environmentsยContext/ Specific skills, knowledge and experience:ย ย
ย 2. Behavioral competencies (max 6)ย
These are personal qualities that influence how successful people are in their job. The following are essential for this position:ย
Handling insecure environmentsย ย Managing resources to optimize resultsย Empowering and building trustย Managing performance and developmentย Planning and delivering resultsย The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.
The Internal Displacement Monitoring Centre (IDMC) is the worldโs authoritative source of data and analysis on internal displacement. Since our establishment in 1998 as part of the Norwegian Refugee Council (NRC), we offer a rigorous, transparent and independent service to the international community, and inform policy and operational decisions to improve the lives of people living in, or at risk of, internal displacement.
With a team of more than 30 people in Geneva and an annual budget of over 5 million USD, we monitor more than 130 countries in the world for which we provide verified, consolidated and multi-sourced estimates of the number of people internally displaced or at risk of becoming displaced by conflict, violence, disasters and development projects. We complement this global data with interdisciplinary research into the drivers, patterns and impacts of internal displacement. Using this evidence, we provide tailor-made advice and support to inform global, regional and national policy-making. Our data and evidence are published on our website and via our Global Internal Displacement Database (http://www.internal-displacement.org/database/displacement-data). Our flagship report, the Global Report on Internal Displacement (https://www.internal-displacement.org/global-report/grid2020/), published every year in May, is the world reference on IDP statistics, featuring trends and thematic analyses, country and regional spotlights.