ICT Technical Assistant Libya Tripoli

The purpose of the Technical Assistant position is to assist in the day to day implementation of ICT (Information, Communication and Technology) functions responsibilities. 

Generic responsibilities

1. Adhere to NRC ICT policies, tools, handbooks and guidelines
2. Assist with the implementation of the ICT function portfolio according to plan of action
3. Prepare and develop status reports as required by management
4. Ensure proper filing of documents 
5. Promote and share ideas for improvement of the support function
6. Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.

    

   Specific responsibilities 

   These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.
   
    

   • Responsible of providing first level support to NRC staff, including but not limited to network, printers, computers software and hardware troubleshooting.
   • Ensures effective coordination of ICT helpdesk functions and provide support to NRC Staff.
   • Assist in roll out of new software or hardware to all devices.
   • Monitoring of the Network Devices in Meraki.
   • Assist with the purchase of ICT-related items and maintain proper records and documentation
   • Ensure network availability and perform regular maintenance checks on all the network devices
   • Maintain service contracts for phone networks, and asset registers for communications equipment, in coordination with the Logistics teams.
   • Assure that all software on NRC equipment is licensed and keep record of licenses and support contracts to include notification of renewal timeframe to management.
   • Conduct awareness sessions and ICT trainings when needed.

     Critical interfaces

     By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:
     
      

     • NRC Libya Staff
     • MERO ICT Team
     • Head Office ICT Team

       Scale and scope of position Staff: n/a Stakeholders: n/a Budgets: n/a Information: Webcruiter, Intranet, Filing tree Legal or compliance: Code of Conduct, DonorAgreements, NRC Acceptable Use Policies.

       1. Competencies 

          Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories: 

           

          1. Professional competencies 

          These are skills, knowledge and experience that are important for effective performance. 

          Generic professional competencies: 

          •              Minimum 2 years’ experience working in a ICT Support Function in a humanitarian/recovery context

          •              Previous experience from working in complex and volatile contexts

          📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

          ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

          •              Documented results related to the position’s responsibilities

          •              Fluency in English; reading, written and spoken English 

          Context/ Specific skills, knowledge and experience: 

          •              Bachelor’s degree in IT or equivalent 

          •              Ability of keeping up to date with modern ICT trends

          •              Good communication and interpersonal skills

          •              Advance knowledge in Microsoft Office.

          2. Behavioural competencies

           These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 6 behavioral competencies as follows:

           

       2. Handling insecure environments
       3. Build meaningful relations
     • Act with integrity
   • Deliver results

     3. Performance Management

      The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

      

   • The Job Description
   • The Goals and Performance Plan
   • The NRC Competency Framework

       The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.  Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.  At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.  Together, we save lives and rebuild futures. Safeguarding is central to NRC’s work. We expect all employees to:  • treat everyone with respect and dignity  • contribute to building a safe environment for all  • never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)  • always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH

     At NORCAP, we work to better protect and empower people affected by crises and climate change. With expertise in the humanitarian, development and peacebuilding sectors, we collaborate with local, national and international partners on finding solutions to meet the needs of people at risk. NORCAP is part of the Norwegian Refugee Council.