The ICT Officer is responsible for providing technical ICT support to the Sudan office.
Generic responsibilitiesย
Implement NRCโs ICT policies and guidelines at office levelEnsure system securityEnsure that network access privileges, applications, data storage and regular backups are configured and maintainedImplement and update a data disaster recovery plan (back up)Schedule computer related services, maintenance and license renewalsEnsure installation and maintenance of protection services (anti-viruses and firewalls)Plan network upgrades, expansions and replacementsย Provide ICT support and trainings to staffย Participate in the procurement processes of ICT equipmentย
Specific responsibilities
Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
Adheres to and support for implementation of NRC ICT policies and procedures, handbooks and guidelines.ย
Visit north Darfur areas of implementation to provide support for internet setup in new bases according to ICT-HO Standards or support the team in the location.
Submit visit report as per NRC standards highlighting the key technical recommendations for future and keep the track.ย
Ensure ICT equipmentโs, hardware, software and other resources are timely made available and well maintainedย
Troubleshoots, diagnoses problems, implements corrective action & procedures, monitor and facilitate repairs.ย
ย Sets up and configures general hardware, peripherals and accounts assigning security level;ย
Monitors, operates, and maintain a reliable internet and network system (connectivity, assigning access levelโฆ),ย
Implement NRC filling system (electronic files) at Area Office level as per defined NRC standardsย
Provide IT support and capacity building to users on hardware, software, peripherals and other ICT resources (internet, e-mail, intranetโฆ)ย
Keep track and ensure proper handover, including signatures for all mobile equipmentโs.ย
Work with Logistics to ensure that ICT Equipment are tagged and any Loss/Damage are reported in with accuracy. Interact with external parties as and when required (for example contracted service providers for Internet) to ensure NRC is enjoying the required services in an optimum manner.ย
Identify ICT problems, develop and implement technical solutions for example to meet Programme and Monitoring & Evaluation specific needsย
Maintain an accurate ICT asset management system and documentation at Country office levelย
Ensure anti-corruption, transparency and cost efficiency principles in all processes
Behavioral competenciesย
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These are personal qualities that influence how successful people are in their job. NRCโs Competency Framework states 12 behavioural competencies, and the following are essential for this position:
Planning and delivering resultsWorking with peopleAnalyzingHandling insecure environmentsย
Professional competenciesย
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These are skills, knowledge and experience that are important for effective performance.ย
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Generic professional competencies for this position:ย
One to two years of experience working as an ICT Officer or in a similar technical role within a humanitarian or recovery context.Previous experience from working in complex and volatile contextsDocumented results related to the positionโs responsibilitiesKnowledge about own skills/profileย Fluency in Englishยย
The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.ย Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.ย At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.ย Together, we save lives and rebuild futures. Safeguarding is central to NRCโs work. We expect all employees to:ย โข treat everyone with respect and dignityย โข contribute to building a safe environment for allย โข never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)ย โข always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH