Background
UNDP is the leading United Nations organization fighting to end the injustice of poverty, inequality, and climate change. Working with our broad network of experts and partners in 170 countries, we help nations to build integrated, lasting solutions for people and the planet.
In Pakistan, UNDP is working with the Government of Pakistan, civil society, national partners, and the people of Pakistan to help find solutions to persistent development challenges. Its work derives from and contributes to four outcome areas of the United Nations Sustainable Development Cooperation Framework (2023-2027) which include: governance; sustainable, inclusive and green economic transformation; climate change resilience and environment; and gender equality and womenโs empowerment. Supported by enablers, UNDP uses a portfolio approach in Pakistan, triangulating structural transformation, leaving no one behind, and building resilience.
UNDP's country programme document for Pakistan envisions that all Pakistani people are educated and healthy, their well-being promoted and protected through economic opportunities, jobs and a climate-resilient future in a country where women and girls are safe and able to exercise their rights and to put their trust in and benefit from improved governance.
Learn more at undp.org or follow at @UNDPThe ICT team plays a crucial role in the Country Office (CO) as reliance on digital technology continues to increase in all office operations, projects, and programme deliveries. The team drives UNDPโs digital transformation efforts in the CO to better enable, leverage and deploy technology solutions that help the CO implement new ways of doing business to work smarter and more efficiently, and ultimately to improve the way it provides value to UNDP partners, stakeholders, and beneficiaries.ย
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Duties and Responsibilities
Under the guidance and direct supervision of the /Head of ICT, the ICT Associate provides ICT services, implements ICT management systems and strategies, and provides daily technical support to users of information management tools and technology infrastructure. The ICT Associate promotes a client-oriented approach.
The ICT Associate works in close collaboration with Programme, Operations and projects teams in the CO, UNDP HQ staff, Regional Information Officer (RIO), and the Regional Bureau Information Manager (RBIM) to resolve complex ICT- related issues.
UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.
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Ensure implementation of ICT strategies and introduction/implementation of new technologies
Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment. Participate in development and implementation of Standard Operating Procedures in ICT services.ย Conduct market research and analysis and provide support in introducing new technology for CO system updating and improvement. Provide advice on and assistance in procurement of new ICT equipment for the CO and projects; and provide technical specifications and information on best options in both local and international markets. Review quotations and bids.ย Participate in development and implementation of ICT annual plan. Maintain the measures in place for business continuity and disaster recovery processes and procedures.ย Provide support to use of ERP functionality for improved business results and improved client services.ย Provide ICT support for key events.ยEnsure effective functioning of the CO hardware and software packages
Support effective functioning (installation, operation, and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies. Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.Assist in providing automation and digitalization support for both CO Operations and Programmes.
Install commercial and in-house developed software and related upgrades. Support development of new automation tools using UNDP corporately developed platforms. Participate in developing Terms of Reference (TOR) for software products and provide monitoring and evaluation support to Programme teams during the development life cycle.ย Support provision of in-house development of tools for programme and operations when needed. Assist in identifying opportunities and ways of converting business processes into web- based systems to address the issues of efficiency (e.g., office management system, donor profile software, knowledge management systems).Ensure efficient network administration
Monitor the network connection on a daily basis to ensure a stable and responsive network environment. Ensure UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of attacks. Implement cloud-based backup and restoration procedures for local drives. Install anti-virus programs on a timely basis.ย Respond to user needs and questions regarding network access. Maintain up-to-date parameters of information for the network clients and electronic mail. Trouble-shoot and monitor network problems.ย Maintain an up-to-date inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams.ยEnsure facilitation of knowledge building and knowledge sharing in the CO
Identify and promote different systems and applications for optimal content management, knowledge management and sharing, and information provision. Participate in the organization of training for the CO staff on ICT issues. Synthesize lessons learned and best practices in ICT. Provide sound contributions to knowledge networks and communities of practice.ยThe incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
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Competencies
Core Competencies:
Achieve Results: Level 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively: Level 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvementsย Learn Continuously: Level 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility: Level 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexibleย Act with Determination: Level 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner: Level 1: Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion: Level 1: Appreciate/respect differences, aware of unconscious bias, confront discriminationCross-Functional & Technical competencies:
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Results-based Management: Ability to manage the implementation of strategies, programmes, and projects with a focus at improved performance and demonstrable results. Knowledge and understanding of relevant theories, concepts, methodologies, instruments, and tools. Customer Satisfaction/Client Management: Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs, provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests, Ability to anticipate client's upcoming needs and concerns. Working with Evidence and Data: Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions, and supporting decision-making. Digital Awareness and Literacy: Ability to monitor new and emerging technologies, as well as understand their usage, potential, limitations, impact, and added value. Ability to rapidly and readily adopt and use new technologies in professional activities, and to empower others to use them as needed. Knowledge of the usage of digital technologies and emerging trendsInformation Management and Technology
Required Skills and Experience
Education:
Secondary education (12th grade) is required with formal training in IT systems, business software and/or web-based applications. Certifications in CCNA, MSCA, MSCE, and/or MCP are an asset. ย ย A university degree (bachelorยดs degree) in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.Experience:
Minimum of 6 years (with secondary education) or 3 years (with bachelorโs degree) of relevant working experience in network administration and operations, web design, providing technical support for hardware/software or Cloud ERP environments, working with telecommunications facilities; and applying knowledge of database applications, web-based management systems and cloud infrastructure solutions. Experience working with user-centered designs and conducting user research and testing is required. Working experiences with database management system such as MSSQL, MySQL, and Oracle is desired. Work experience in trouble shooting for hardware and software package installation and maintenance is desired. Prior relevant experience with development sector organizations, partners, specialized agencies and UN sector is desired.Language Requirements
Fluency in the English and Urdu languages is required.Equal opportunity
As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.ย
UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.
Sexual harassment, exploitation, and abuse of authority
UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.ย
Probation
For all new UNDP fixed term appointments (FTA), including for staff members being transferred or seconded to UNDP under the Inter-Organization Agreement concerning Transfer, Secondment or Loan of Staff, on an appointment of more than one year, continuation of the appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.
Right to select multiple candidates
UNDP reserves the right to select one or more candidates from this vacancy announcement.ย We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Scam alert
UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.
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