ICLA and Protection Team Leader Yemen Aden

The Team Leader at NRC ICLA) & Protection Program manages, supervises, and supports a dynamic team of field staff providing conflict and displacement  affected community members with information, counselling, legal assistance, and protection services. These include support on legal identity documentation, housing, land and property (HLP) rights, and other protection concerns such as safety risks, access to services, and the prevention and mitigation of protection incidents. The Team Leader ensures that both ICLA and Protection activities are well-coordinated, rights-based, and responsive to the evolving protection needs of affected populations.

Generic Responsibilities 

Ensure compliance with NRC policies, tools, handbooks, guidelines, and donor requirements, while promoting continuous technical improvement.

Engage and inform communities, community leaders, and local authorities about project activities and objectives.

Break down annual operational plans into weekly, monthly, and quarterly implementation plans to ensure timely and efficient delivery.

Coordinate and collaborate internally within NRC and externally with communities, stakeholders, and partners to ensure complementarity and synergy.

Supervise and strengthen the capacity of field staff and community-based workers through training, mentoring, and skill transfer.

Prepare regular progress reports, statistics, and documentation, ensuring activities prioritize the most vulnerable and explore improved approaches to assistance.

Specific Responsibilities 

Lead the supervision and implementation of ICLA/Protection activities in line with NRC strategies, guidelines, and procedures.

Promote integration of ICLA/Protection within area program and coordinate with M&E, Community Consultation, and Referral Teams for quality delivery.

Design team work plans and activities aligned with project targets, ensuring high-quality and context-appropriate services.

Support budget spending in line with donor and NRC regulations and track financial expenditures for ICLA/Protection projects.

Ensure timely and accurate transfer of field data to ICLA/Protection databases and maintain complete online and offline filing systems.

Contribute to donor and internal reports, ensuring alignment with project indicators and NRC reporting standards.

Maintain and regularly update an effective ICLA/Protection case management system following NRC policies and SOPs.

Ensure security and confidentiality of all collected data throughout project implementation.

Build the capacity of team members through ongoing coaching and the development of work tools and IEC materials.

Undertake any additional tasks assigned by the Line Manager to ensure smooth project implementation.

Critical Interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

Relevant core competency implementation staff

Target communities and key external stakeholders

Other service providers and protection actors

CC Teams in the geographical area of responsibility

Emergency Team in the geographical area of responsibility

Support Team in the geographical area of responsibility

M&E Team in the area office

Competencies are important in order for the employee and the organization to deliver desired results. They are relevant for all staff and are divided into the following two categories:

Generic professional competencies for this position:

Context/specific skills, knowledge and experience:

Qualification requirement: Bachelor’s degree or equivalent years of Experience: 3 yearsKnowledge and experience related to counselling and/or paralegal empowerment, protection programmingExperience in case work/case managementGood written and spoken EnglishPrevious humanitarian organization work experienceKnowledge about own management and leadership skills and profileKnowledge about the displacement context in YemenBasic knowledge about data managementExcellent knowledge about Protection , Housing, Land and Property and Legal Identity Documentation issues in Yemen

Behavioral Competencies (max 6)

Planning and delivering results

Working with people

Analyzing

Communicating with impact and respect

Coping with Change

Strategic thinking The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.  Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.  At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.  Together, we save lives and rebuild futures. Safeguarding is central to NRC’s work. We expect all employees to:  • treat everyone with respect and dignity  • contribute to building a safe environment for all  • never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)  • always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH