Humanitarian Program Manager

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact. The Program Summary Mercy Corps’ Ukraine response meets the humanitarian needs of people affected by the war in Ukraine. Since the escalation of the war in 2022, Mercy Corps has supported more than 750,000 conflict-affected people in Ukraine and neighboring countries. Notably, nearly all our programming is delivered in partnership with civil society organizations matching humanitarian action with capacity strengthening and a real commitment to localization. Building on successes and lessons learned, Mercy Corps Ukraine will continue to work with Ukrainian civil society organizations (CSOs) to deliver a comprehensive package of humanitarian assistance to the most vulnerable conflict-affected individuals and communities in Ukraine, with assistance ranging from multi-purpose cash assistance (MPCA), in-kind food and non-food assistance, to other support such as temporary shelter, livelihoods, and psychosocial support. The Position Mercy Corps requires a strong Program Manager (PM) who ensures the efficient and effective implementation of the humanitarian program in Ukraine. The Manager is responsible for coordinating and implementing the delivery of the program, including daily management of program activities and coordination across departments, and ensuring appropriate systems and support mechanisms are in place to track, analyze and report on results. The PM is a strong team leader, able to develop and mentor team members in Ukraine, with a specific aim to build the capacity of the Deputy Program Manager to transition into the Program Manager role. The PM is an effective communicator, able to work with internal and external stakeholders to achieve common objectives. The PM is responsible for managing relationships with internal and external stakeholders including maintaining close working relationships with technical teams and the regional program team at HQ, and the donor. Essential Responsibilities STRATEGY & VISION

• Implement Mercy Corps strategic vision and provide operational leadership to the implementation of Mercy Corps activities under the humanitarian program.
  • Provide structure to the existing activities and response mechanisms to reinforce program quality while ensuring the programs swiftly responds to needs.
    • Work closely with Deputy Program Manager to provide mentorship and support so the Deputy Program Manager is progressively equipped to assume program management responsibilities.
      • Support team members through capacity strengthening opportunities.
        • Contribute to exploring funding opportunities and the development of new proposals. PROGRAM MANAGEMENT
          • Oversee program management and administration of teams across various field locations.
            • Develop program implementation strategies, including partnership frameworks, SOPs, and clear distribution procedures.
              • Ensure that program implementation is responsive to communities and partners, and consistent with Mercy Corps’ relevant program guidelines, principles, values, quality standards and strategic plan.
                • Ensure compliance with Mercy Corps’ Program Management Minimum Standards.
                  • Ensure adherence to all Mercy Corps policies and procedures.
                    • Work with program teams to ensure day-to-day activities are implemented in a coordinated way according to workplan and budget.
                      • Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts.
                        • Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donors and Mercy Corps policies and procedures. This includes careful budget management/oversight through coordination of monthly budget vs actuals meetings and accurate monthly forecasting, seeking input across departments.
                          • Ensure that participants are effectively targeted according to established vulnerability criteria, and that feedback mechanisms are in place.
                            • Ensure all interventions adhere to Mercy Corps’ Code of Conduct; Gender, Diversity and Inclusion guiding documents; Core Humanitarian Principles and Do No Harm.
                              • Oversee the production of written reports on program activities, capturing the impacts of activities.