Position Title
HR Officer - Hub
Technical supervisor
Head of Operational Support - Dakar Hub
Line manager
Head of Operational Support - Dakar Hub
Duty station
WANALA RO โ Dakar, Senegal
Area of Operation
WANALA Countries โ25% Field travels if required
Employment Period
12 months
Type of Contract (Expat/National/Trainee)
National
Salary Band
Non-Management H-1
Introduction
The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and โ whenever possible โ for the fulfillment of the wish to return home.
The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profitmaking, politically independent, non-governmental and non-denominational relief organization.
Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.
1. Background
DRC has been operating in West Africa since 1998 and in Latin America and the Caribbean since 2011. The DRC Hub Office West-North Africa & Latin America (WANALA) is based in Dakar, Senegal, and covers several countries. Led by the Regional Executive Director, DRC WANALA oversees, supports, and provides strategic directions for DRCโs Country Offices within the abovementioned regions.
2. Purpose
The overall purpose of the role is to provide general administrative support to the HQ Hub staff on Human resources aspects
The Human Resources Officer for the Dakar Hub supports the Principal Operational Support Adviser in overseeing all aspects of human resources for the Dakar hub and in delivering optimized service in terms of cost, quality, and timeliness to managers and employees of the Regional Office. In addition, there will be frequent interaction with all departments of the Hub, including support to the Hosted entities teams and occasional interaction with the management and coordination teams of DRC country offices.
3. Duties and Responsibilities
Responsibilities:
Hub Administration
Welcome all new arrivals to the Dakar hub. Edit a briefing schedule and coordinate contributions from different departments. Prepare and deliver a specific briefing on Human Resources at the Dakar hub. Set up IT equipment for new colleagues and update the disposal of IT equipment (including asset-handover forms and Asset tracker) Maintain an up-to-date contact list of HQ Hub staff and visitors.Recruitment & Structure
Support on the Hub recruitment processes Monitor projected recruitment needs and contract expirations for the Dakar Hub employees Ensure that each employee has an up-to-date job description in conjunction with the relevant manager. Provide technical support for any organizational changes in the Dakar Hub structure (reorganization, layoffs for economic reasons, growth). Update the Dakar Hubโs organizational chart regularly.Payroll & National Social Security
Supervise, update, and administer variable payroll elements for staff with Senegalese employment contracts and ensure information sharing with the Finance team. Supervise, update, and communicate tax and social security contribution payment statements for staff with a Senegalese employment contract. Ensure information sharing with the Finance team. Prepare the final account balance in accordance with Senegalese law each time an employee with a Senegalese employment contract leaves the company. Serve as the focal point for all issues relating to social and labor law in Senegal. Add/remove national employees from private health insurance in real time. Act as a point of contact for the insurance company. Monitor consumption reports. Identify problems and alert (when there are any) and answer employees' questions on this subject. Prepare and submit all documents required by the Senegalese authorities for the payment of family allowances and maternity leave and follow-up For international staff, prepare and communicate information relating to the final account balance (number of remaining leave days, etc.) to the HR Expats team after validation with the outgoing employee's manager and the Principal Operational Support Adviser.HR Compliance & Monitoring
Manage filing systems and ensure archiving administrative and human resources documents (including personal files) Follow up mandatory training/induction modules and make copies of certificates for the personnel files of the employees concerned. Follow up on the implementation of probationary period objectives. Follow up on probationary period end dates. Obtain written communication from the manager regarding the decision to confirm/not confirm. Monitor the implementation of work objectives. Monitor the conduct of performance and development reviews. Obtain a copy of the performance and development review notes from the manager in a timely manner. In the event of underperformance and misconduct, assist the respective Manager in implementing an appropriate solution and monitoring it. Identify training needs and develop development plans for the Dakar Hub staff Identify and maintain a catalog listing training opportunities in Senegal for DRC's capacity-building needs. Work closely with the Principal Operational Support Adviser in the event of an audit for the Dakar Hub, which includes preparing documents, submitting them, and following up. Technical support on the use of HR tools for multi-country operations teams. Perform other tasks assigned where the HQ Hub operates independently from the CO, providing support.Experience and technical competencies:
At least 2 years of relevant administrative or human resources experience, preferably in an INGO or international environment. Familiarity with Senegalese legal legislation and labor law is preferable. At least one year of previous similar professional experience in an equivalent structure. Excellent command of Microsoft Office. Excellent command of Excel tools. Excellent analytical and reporting skills. Excellent interpersonal skills and proven ability to work under pressure and in stressful conditions. Excellent level of French (perfect command of the French language, both written and spoken, is essential). A good level of English is a strong advantage. Good understanding of the working context within an international environment. Knowledge of Dynamics ERP software or other HRMS is a great advantage.All DRC roles require the post-holder to master DRCโs core competencies:
Striving for excellence: Focusing on reaching results while ensuring efficient processes. Collaborating: Involving relevant parties and encouraging feedback. Taking the lead: Taking ownership and initiative while aiming for innovation. Communicating: Listening and speaking effectively and honestly. Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRCโs values and Code of Conduct, including safeguarding against sexual exploitation, abuse, and harassment.
Additional expectations include:
Ability to work in a multicultural and multinational environment. Proactive attitude, genuine team spirit, and commitment to collaboration. Strong oral and written communication skills, with patience and politeness. Strong organizational skills and ability to manage multiple tasks at once. Flexibility, adaptability, and a consistent ethical approach. Sense of humor and positive attitude4. Application Process
All applicants must send a cover letter and an updated CV (no longer than four pages) on the DRC website. Both must be in English.
National applications only encouraged.
DRC provides equal opportunity in employment and prohibits discrimination in employment based on race, sex, color, religion, sexual orientation, age, marital status or disability.
DRC encourages all applicants to apply and does not practice any discrimination in any recruitment process.
All applicants shall take into consideration that DRC cannot offer an international work contract to a citizen of the country of assignment.
Applications close on February 3rd, 2026, at 11:59pm (GMT-time). Applications submitted after this date will not be considered.
Due to the urgency of the position, DRC has the right to recruit a candidate who matches the required profile before the above deadline