Employee Experience Officer

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE:  please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

This post is a limited-term fixed-term post.

1.     Organizational Context

a.    Organizational Setting

The Employee Experience Officer position is located in the Employee Experience Unit of the Talent Management Service, in the Human Resources Management Department (HRMD). The purpose of the Talent Management Service is to prepare a future-ready and skilled workforce. Through the effective recruitment, deployment, development and retention of WIPO's workforce, the Talent Management Service contributes to the delivery of an agile, innovative workforce whose performance is aligned with WIPO's short and long-term goals and where talent management delivers tangible results that positively affect engagement.

b.    Purpose Statement

The Employee Experience Officer contributes to transforming the work culture at WIPO by facilitating the effective design, development and implementation of programs, projects and initiatives related to various topics such as performance management, inclusion, internal mobility, staff development and engagement. Interventions which ensure alignment to Organizational priorities, integrate with the other HR pillars, and use an employee-centric approach.

c.    Reporting Lines

The Employee Experience Officer reports to the Employee Experience Manager and cooperates closely with HR colleagues in Talent Management Services and other functions within HRMD, Communications and IT, as well as Senior leaders, Managers, Employees and external providers.

2.     Duties and Responsibilities

In support of preparing a future-ready and skilled workforce the HR Project Officer will perform the following principal duties:

a.  Identify, create and implement employee experience initiatives using data and feedback to improve the overall experience of the organization's workforce.

b.  Provide hands-on project management for initiatives including the creation of project plans, capturing and embedding key employee and business priorities, proactively managing and mitigating risk, creating linkages between and collecting feedback from key stakeholders, ensuring clear documentation that supports project milestones, and building in feedback and data loops to continuously improve projects.

c.  Build relevant change and engagement approaches, including communication and capacity buildings plans in close liaison with relevant stakeholders.

d.  Leverage technology to enhance employee experience initiatives, ensuring that processes are mapped out from an employee perspective and used to improve engagement.

e.  Identify measures to define progress and measure impact as well as to capture experiences and learnings for continual improvement.

f.   Develop and nurture relevant networks keeping abreast of developments and best practices of other organizations and latest research in the applicable subject matter. Forge effective partnerships internally and externally ensuring excellent stakeholder engagement to keep abreast of business and people developments, and ensure that programs, projects and initiatives meet evolving business/people needs.

g.  Participate in relevant internal and external working groups / meetings and provide project advice, expertise and support where applicable.

h.  Undertake other tasks as required.

3.     Requirements

Education (Essential)

First-level university degree in Human Resources management, communications, public or business administration, law, science, social sciences or related field.

Experience (Essential)

At least six years of relevant professional work experience, ideally including experience at the international level.

Experience in using data to make informed project recommendations.

Experience in planning and executing projects, including managing risks and reporting, drafting briefing papers and presentations.

Experience (Desirable)

Experience in creating and implementing change, communication or engagement plans to transform work culture.

HR experience in the private sector.

Language (Essential)

Excellent knowledge of written and spoken English.

Language (Desirable)

Knowledge of other WIPO official languages, particularly French.

Job Related Competencies (Essential)

Project management skills with comprehensive knowledge of project principles, techniques and tools, such as Prince 2 Foundation, APM, Agile or Microsoft Project.

Big-picture perspective with an ability to identify solutions and initiatives meeting both business and people needs.

Excellent communication and engagement skills with an ability to forge and retain effective collaborative relationships.

Proficiency with digital tools.

Demonstrated ability to research and attain knowledge in new and emerging areas related to employee experience, communications and technology for relevant project.

Competent user of Microsoft Office applications (Word, Excel, Outlook, PowerPoint), the internet and information systems, with the ability to adapt quickly to new technology.

Job Related Competencies (Desirable)

Project cycle management certification.

Knowledge and / or experience of using employee-centered and design thinking methodologies.

Ability to draft and create communication pieces.

4.     Organizational Competencies

1.    Communicating effectively.

2.    Showing team spirit.

3.    Demonstrating integrity.

4.