Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.
ย Context ย Within the Department of Migration Management (DMM), Immigration and Border Management (IBM) Division, the Immigration and Visas (IV) Unit provides at the request of and in agreement with Member States, immigration and visa policy guidance and expertise as well as technical and operational solutions related to immigration, consular and visa-related matters. The work of the unit focusses on facilitating safe, regular and orderly migration and mobility, in support of the following: a) the IOM Constitution in relation to providing migration services including processing; b) the IOM Member State Strategy in relation to providing secure, reliable, flexible and cost-effective services for persons who require international migration assistance; c) the IOM Migration Governance Framework by assisting States to provide safe and regular access to available migration channels, including implementing well administered visa and entry schemes with limited wait times and reasonable fees; d) the UN Sustainable Development Goals, Goal 10, Target 7 which seeks to facilitate orderly, safe and responsible migration and mobility of people, including through the implementation of planned and well-managed migration policies; and e) the Global Compact for Migration, primarily Objective 3 which references the need to facilitate accurate information and access to visas, with pathways that respond to the needs of migrants, and Objective 5 which calls for States to enhance availability and flexibility of pathways for regular migration. ย The Canada Visa Application Centre (CVAC) programme of the unit currently operates in 36 locations across the globe. Almost 300 IOM staff work on this programme, assisting over 400,000 migrants annually with all forms of visa applications including temporary and permanent resident visas. ย Under the overall supervision of the Chief of Mission and the direct supervision of the CVAC Global Support Officer, the CVAC Sub-Regional Coordinator will focus on providing technical support to the VAC staff in the sub-region assigned. In particular, s/he will:
1. Lead, guide, and build capacity of the VAC teams in the sub-region in order to implement VAC operations efficiently and effectively, ensuring accurate use of the required application software by all staff in the sub-region;
2. Monitor and report on incidents occurring in the sub-region immediately to the CVAC Regional Manager and CVAC HQ team;
3. Oversee website updates and IT issues in the sub-region: guide VAC staff in these locations on exchanges and ensure proper follow-up with technical focal points;
4. Collect data, coordinate completion of required templates and monthly reports from VAC staff in the sub-region and send to the Regional Manager for final review within stipulated timeframes;
5. Be responsible for ensuring that all conditions in the Immigration, Refugees and Citizenship Canada (IRCC) RFP, VAC Service Standards (VSS), Statement of Work and Task Authorization are adhered to by all staff of each CVAC under his/her coordination;
6. Proactively reach out to CVACs in the sub-region to help solve problems faced and help facilitate a timely resolution;
7. Guide and train VAC Team Leaders as applicable, in each of the countries in the sub-region;
8. Provide staff in the sub-region with regular refresher trainings on different aspects of VAC operations based on individual and overall project needs in coordination with the Regional Manager;
9. Monitor the adequate staffing and attendance of all CVACs and staff in the sub-region and proactively communicate staffing needs and participate in recruitment processes as needed;
10. In case of exceptional circumstances in the VAC, provide assistance to VAC operations by taking biometrics, assisting applicants, accepting applications, return applicant passport, etc as needed;
11. Undertake travel to VACs as requested to conduct audits, in-person refresher training and provide overall project support;
12. Comply with the IOM Policy for a Respectful Working Environment, IOM Confidentiality Agreement, IOM Data Protection Manual, IOM Standards of Conduct, IOM Policy and Procedures for Preventing and Responding to Sexual Exploitation and Abuse and the IOM Policy on Reporting Irregular Practices, Wrongdoing and Misconduct;
13. Perform such other duties as may be assigned by the Regional Manager or the CVAC HQ team.
Education
High school degree with 4 years of relevant experience.
or
Bachelorโs degree in social sciences, or related careers such as political science, international relations, law, social work with 2 years of relevant experience.
Accredited Universities are those listed in theย UNESCO World Higher Education Database. ย Experience
- Experience with international organizations, non-governmental or governmental organizations. Skills
- Knowledge of international organizations, non-governmental or governmental organizations.
- General studies in migration will be an advantage. Languages ย IOMโs official languages are English, French and Spanish. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
- For all applicants, fluency in French & English are required (oral and written) Required Competencies ย IOMโs competency framework can be found atย this link. Competencies will be assessed during the selection process. ย Valuesย - all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.