Background
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Based in the UNDPโs Regional Bureau for Europe and Central Asia (RBEC) Istanbul Regional Hub (IRH) the RBEC Country Office Support Team (COST) works under the direct supervision of the RBEC Deputy Regional Director in support of the RBEC Regional Director. The team is mainly designated to:ย
a) be the go-to unit for the country offices (COs) when these require support from the organization with primary focus on management solutions, policy issues, programme and project management, operational and compliance challenges, CO capacities etc.
b) inform the bureau management regarding the CO performance through regular monitoring and assurance exercises such as Integrated Work Planning, Results Oriented Annual Reporting, Country Office Scans, Strategy Notes, Integrated Budgeting, CO online and on-site visits etc.
c) contribute to the bureauโs organizational priorities when it comes to the implementation of regional and corporate actions related and not limited to policy development, regional and global projects and programmes, special actions such as crises responses, partnerships and resource mobilization and other directions of change under the UNDP Strategic Plan.
The COST team provides support to RBEC Country Offices in 19 countries/territories.
UNDPโs Istanbul Regional Hub established in 2014 provides policy and programmatic support, as well as CO business solutions in the Europe and CIS region. Throughout UNDPยดs focus areas, it works towards increasing the impact of UNDPยดs activities in the region by assisting Country Offices in developing country-level initiatives through advisory services and technical support and by implementing regional and global level programmes and projects in partnership with a wide range of partners. RBECโs Regional Hub employs a multi-disciplinary team of specialists and advisors, project managers, operations and programme support staff.
The incumbent works under the overall supervision of the Chief of COST and directly supports the work of Country Programme Specialists in exercising their functions.
Summary of Key Functionsย
Assistance to the teamโs representation & coordination function;
Support to CO portfolio management support;
Assistance to CO planning, evaluation, monitoring and reporting activities; and contribution to the implementation of RBM policies and quality assurance standards;
Programme and administrative support.ย
ย
ย 1. Provides assistance to the teamโs representation and coordination function Assists the team with its support function to COs, including managing communication, information flow and content.ย Assists in the preparation of materials related to CO support, sub-regional and regional aspects.ย Assists with organization of virtual and in-person events, including logistical, content and organizational support. Tracks and reports on resources. Synthesizes lessons learnt and best practices in programming. Makes sound contributions to knowledge networks and communities of practice.ย
2.ย Provides support to CO portfolio management
Supports improved alignment of CO programmes with corporate and regional priorities by compiling information from other country programmes, evaluations, performance analytics, and other available sources of lessons learned. Supports in providing monitoring data on country programmes and project performance to inform management decisions. Assists in the preparation of planning, monitoring and quality assurance exercises.ย Assists in the follow up on performance indicators/success criteria, targets and milestones, preparation of reports. Collects and organizes data for monitoring of COs financial performance against financial goals/indicators supported regularly collected and systematized. Collects detailed data on delivery, resource mobilization and other key financials maintained/updated. Updates comparative resource mobilization and delivery status tables3.ย Provides support to CO planning, evaluation, monitoring and reporting activities
Supports the team in its CO programming function. Assists in sharing information with COs, regarding corporate programme cycle exercises. Helps monitor milestones and follows up on programme cycle exercises. Contributes to the implementation of RBM policies and quality assurance standards; Assists in consolidating all CO information to facilitate effective and efficient corporate oversight functions.ย4. Programme and administrative support to the team and to senior management in the IRH
The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organisation.
ย Competencies
ย Coreย
Achieve Results: LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work
Think Innovatively: LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking
Learn Continuously: LEVEL 2: Go outside comfort zone, learn from others and support their learning
Adapt with Agility: LEVEL 2: Adapt processes/approaches to new situations, involve others in change process
Act with Determination: LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously
Engage and Partner: LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships
Enable Diversity and Inclusion: LEVEL 2: Facilitate conversations to bridge differences, considers in decision makingย
Cross-Functional & Technical Competencies:ย
Result-based Management: Ability to manage programmes and projects with a focus at improved performance and demonstrable results.
Communication: Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience
Customer satisfaction/Client management: Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns.
Working with Evidence and Data: Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making.
Monitoring: Ability to provide managers and key stakeholders with regular feedback on the consistency or discrepancy between planned and actual activities and programme performance and results.
Data analysis: Ability to extract, analyze and visualize data (including Real-Time Data) to form meaningful insights and aid effective decision making
Effectiveness: RBM standards and practices for programming.
ย Required Skills and Experience
ย Education:
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ย Non-discrimination
ย UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.ย ย
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