Open to Internal and External Candidates
Reference No. : CFCV/2025/049
Position Title : Internship
Duty Station : Tangerang, Indonesia
Organization Unit : Refugee Care Unit
Type of Appointment : Internship
Report to : Senior Programme Associate (Refugee Care)
Estimated Start Date : As soon as possible
Closing Date : 1 December 2025
Established in 1951, IOM is a related organization of the United Nations, and as the leading UN agency in the field of migration, IOM works closely with governmental, intergovernmental and non- governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all.
Operational in Indonesia for more than 40 years, IOM Indonesia is working on a wide range of activities in partnership with the Government of Indonesia, civil society, private sector actors, migrants and communities. IOM Indonesia is engaged in several thematic areas, including Counter-Trafficking (CT), Labour Mobility and Social Inclusion (LMI), Disasters, Climate and Resilience (DCR), Immigration and Border Governance (IBG), Refugee Care, Migration Health, Migration Governance, and Resettlement and Voluntary Returns.
IOM Indonesia aims to improve the quality of care for refugees and asylum seekers referred to IOM by the Government of Indonesia according to applicable international humanitarian and human rights standards. IOM also contributes to the increased protection of vulnerable subgroups of displaced persons, such as unaccompanied migrant children (UMCs), victims of sexual and gender-based violence, pregnant women, and the elderly, among others, through the establishment of referral mechanisms involving the active participation of specialized state and non-state service providers.
Under the direct supervision and management of Senior Programme Associate (Refugee Care) in Tangerang and overall supervision of Head of Sub Office Tangerang, the incumbent will work in close coordination with the Programme Associate (Refugee Care) based in Tangerang. The incumbent will be responsible for providing support for day-to-day implementation of Refugee Care activities in Tangerang.
Learning Objectives
Under the guidance of the Senior Programme Associate (Refugee Care) in Tangerang, participate in the implementation of the Refugee Care unit programme, particularly in organizing events.Provide support for the day-to-day implementation of programme activities in coordination with the Refugee Care Unit in Tangerang. Co-facilitate general/non-clinical counselling sessions under the direction and supervision of the Refugee Care Unit.To facilitate professional development, participate in the comprehensive case management process, guided and supervised by the Refugee Care Team.Maintain documentation and record-keeping for training sessions, meetings, and other Refugee Care Unit initiatives.Support the Refugee Care Unit in the collection and maintenance of data related to mental health and psychosocial support.Provide assistance in protection-related activities, including awareness sessions and protection cadre meetings. Provide assistance in the distribution and response management of Freshdesk tickets within the Complaints and Feedback Mechanism (CFM).Provide support to the AVRR and the associated movement procedures.Work closely with the education team to support school visits, coordinate with Principals, and participate in parent meetings aimed at enhancing student learning outcomes. Undertake any other related duties as may be assigned.EDUCATION
Enrolled in the final academic year of a first university degree programme (minimum undergraduate school) in Public health, Medical health, Psychology, Social Welfare, Social Work, Education, or a related field from an accredited academic institution; orEnrolled in a second university degree (graduate school/equivalent); orHave graduated with a university degree within one year of graduation.EXPERIENCE
Relevant professional or volunteer experience with civil society organizations, volunteer groups is an advantage.
SKILLS
• Excellence computer skills (word processing, spreadsheet, database, email exchange, Microsoft Office (Word, Excel, Access), SPSS);
• Flexible and open to learning new experiences
• Good interpersonal, networking, and communication skills
• Ability to work effectively and harmoniously with colleagues from varied culture and professional backgrounds
• Ability to write clear and concise report.
LANGUAGES
For this position, fluency in English and Bahasa Indonesia is required (oral and written).Required Competencies IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process. Values - all IOM staff members must abide by and demonstrate these three values: