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Qualifications

 Job Title: Business operations associate G6
Generic Job Profile
This job profile is one of the Core-Predictable, Country-Presence positions for WHO country offices, systematized using objective criteria to strengthen WHO’s strategic and operational presence in countries.
1. Job profile summary
Under the supervision of an operations professional, the incumbent will lead a team of support staff or hold the lead accountable role in delivering services and transactions in the relevant office in one or more of WHO’s specialized operational areas and subdisciplines, such as finance, human resources, procurement, logistics, and/or information technology management.
3. Key duties and responsibilities
The incumbent will perform all or part of the following, and other related responsibilities as required by the needs of the office.
● Supervise the delivery of services and transactions in one or more of the specialized operational areas and subdisciplines of

 a) human resources management, b) procurement, and/or c) information technology management.
Team management
● Manage a team of specialized support staff, or play a lead role in administering the delivery of efficient and effective services and transactions.
● Quality assure work products and processes compliant with respective procedures, guidelines, and policies.
● Justify and escalate procedural exceptions.
● Facilitate the capture and sharing of best practices and continuous learning by the team.
● Propose work process improvements for team performance.
Advisory
● Share technical knowledge on matters relating to core service lines, by briefing clients, staff and partners on, and interpreting, relevant procedures, rules and regulations.
● Support consistency in approach and compliance with respective procedures, rules, and regulations.
Administration
● Undertake delegated certifications and approvals under the applicable accountability framework
● Manage the delivery of the respective processes and standard transactions, services, and work products to be aligned with business plans and adhering to rules, regulations, and procedures.
● Conduct training in respective area of business operations support for clients and staff.
● Identify improved service line processes and procedures for optimal client service, efficiency and effectiveness.
4. Recruitment profile
Core Competencies (*mandatory)

*1) Teamwork 
*2) Respecting and promoting individual and cultural differences 
*3) Communication
*4) Setting an example
*5) Moving forward in a changing environment

*6) Producing results

Competency link to add in the requisition on stellis : http://www.who.int/employment/WHO_competencies_EN.pdf?ua=1

Managerial Competencies
(if a supervisory position)
*6) Creating an empowering and motivating environment

Functional knowledge and skills
- WHO’s rules, regulations, support procedures, practices, rules, and regulations in one or more of the following specialized operations’ -support disciplines, such as:
o Financial support services:
▪ Managing a range of finance-support services, including imprest accounts and payments, budget administration, financial monitoring, income and awards administration, and for preparation of financial reports and statements.
o Human Resources support service:
▪ Administering the Human Resources plan and the delivery of human resources support services including the following sub-disciplines: contract
management; staff recruitment, selection, onboarding and briefing of new staff
o Procurement support services:
▪ Procuring goods/ services including initiating purchase requisitions, administering tender/ bidding process and supporting supplier management
o Information technology support services
▪ Managing comprehensive information technology support services, including provision of integrated Service Support to ensure stable day-to-day operation of the collaboration and network infrastructure as well as common applications, such as, shared directory, and providing expertise in the implementation, administration and maintenance of all associated hardware and software; and development of simple software applications.
- Proven knowledge of additional, operational service areas with less complex rules and procedures, may be required, i.e.
▪ Primary support for logistics and transportation administration, inclusive of the warehouses, exemption documents, management of the office vehicles, supervision of drivers, and all related activities.
▪ Administration of the inventory of supplies and organizational assets
▪ Travel administration, processing requests, visa issuances, flight and hotel bookings, travel claims, and follow up on travel related issues
- Brief and explain administrative procedures to other members of staff.
- Team management and facilitation skills
- Strong interpersonal skills
- Flexibility to adapt to competing priorities and work in a fast-paced environment.
Educational qualifications
Essential: Completion of secondary education
Training and certification in one or more UN operational service areas or systems
Desirable: University degree in business administration, or related field

Work experience
Minimum number of years’ experience required: 8 years
Essential:
A minimum of eight years of progressively responsible work experience relevant to the position (administrative support services and transactions in the operational support area, including finance, and/or human resources, and/or procurement, and information technology management support).
Desirable:
Experience in administrative support positions within WHO or another United Nations agency.
Experience in Oracle-based systems or another enterprise resource planning system.
Language requirements

Language Level Ability Essential/desirable
English 3 - Expert Overall Essential
French 2 - Intermediate Overall Essential

Information technology (IT) and other skills
● Proficiency in computers and office software packages, handling of web-based management systems, enterprise resource planning (ERP) systems and Cloud Management Enterprise System such as Workday.

REMUNERATION

Remuneration comprises an annual base salary starting at USD 26,638 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

Additional Information:

This vacancy notice may be used to fill other similar positions at the same grade level