Job Description
Your responsibilities
Are you passionate about problem solving as well as troubleshooting and resolving application issues?
Do you like working with legacy systems, finding ways to improve them and integrate them with modern systems?
Are you curious about the systems that allow an organization such as CERN work?
Then join our team of talented developers and contribute to maintain and develop CERN's Corporate Information Systems!
You will join the Business Computing (BC) group. Your team is responsible for the operation and the further development / evolution of CERN's core financial systems supporting the entire organisation. The type of products under your responsibility will range from custom-made solutions for a few users to large and widely integrated systems with 15,000+ users. Hence, working with us provides numerous perspectives for being in touch with different technologies and business areas.
As a Business Application Support Specialist, you will join a self-organised agile product team and provide end-user support to some of the group's core financial systems.
More specifically, you will take on the following responsibilities:
Provide 3rd level user support, maintenance, and consultancy to business users with everyday issues in the form of support tickets or meetings, ensuring business continuity;Implement and test on-demand business reports, requiring the extraction and aggregation of data from multiple systems;Identify areas of improvement in existing applications, and pro-actively recommend solutions, particularly in the area of automation of repetitive tasks, and mitigation of recurring problems; Contribute to the continuous improvement of existing systems in close collaboration with internal clients/users and possibly external partners/suppliers;Work in an agile DevOps environment based on a toolchain that relies on code editors, git, continuous integration, containers, Linux servers, databases, and ticketing/documentation systems;Participate in operations, maintenance and development activities according to the priorities set by the Product Manager and Product Owner.Your profile
Skills and/or knowledge
Experience in providing end-user support, troubleshooting, escalation, and issue resolution; Knowledge of relational database design, SQL and PL/SQL;Knowledge of version control systems and basic interaction with Linux servers via the command line;Knowledge of agile practices and experience in maintaining ERP systems in an agile environment;Experience within the financial domain or basic accounting knowledge.Advantageous:
Experience in supporting, configuring and customising (commercial) ERP systems (e.g., CEGID XRP Ultimate, HR Access, or others);Experience in using customer support tools such as ServiceNo;Experience in using scripting languages for basic task automation; Experience in using R and Shiny (or similar languages and tools) for reporting;Language:
Fluent in English, the ability to work in French would be an advantage.Eligibility criteria:
You are a national of a CERN Member or Associate Member State.You have a maximum of two years of professional experience since graduation in Computer Science (or a related field) and your highest educational qualification is either a Bachelor's or Master's degree.You have never had a CERN fellow or graduate contract before.Additional Information
Job closing date: 19.01.2024 at 23:59h (midnight) CET.
Job reference: FAP-BC-FIN-2023-27-GRAE
Contract duration: 24 months, with a possible extension up to 36 months maximum.
Target start date: 01-April-2024