Open to Internal Candidates
Reference No. : VN/2025/020
Position Title : Head of Field Office
Duty Station : Surabaya
Organization Unit : Refugee Careย
Classification : G-6
Type of Appointment : One Year Fixed Term Contract
Report to : Community Accountability Coordinatorย
Estimated Start Dateย : As soon as possible
Closing Date : 7 June 2025
Established in 1951, IOM is a related organization of the United Nations, and as the leading UN agency in the field of migration, IOM works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all.ย
Operational in Indonesia for more than 40 years, IOM Indonesia is working on a wide range of activities in partnership with the Government of Indonesia, civil society, private sector actors, migrants and communities. IOM Indonesia is engaged in several thematic areas, including: Counter-Trafficking (CT), Labour Mobility and Social Inclusion (LMI), Disasters, Climate and Resilience (DCR), Immigration and Border Governance (IBG), Refugee Care, Migration Health, Migration Governance, and Resettlement and Voluntary Returns.ย
IOM Indonesia aims to ensure quality of care for refugees and asylum seekers referred to IOM by the Government of Indonesia according to applicable international humanitarian and human rights standards. IOM also contributes to the increased protection of vulnerable groups of displaced persons, such as unaccompanied migrant children (UMCs), victims of sexual and gender-based violence, pregnant women, and the elderly, among others, through referral mechanisms involving the active participation of specialized state and non-state service providers.ย
Under the overall supervision of the Sr. Programme Coordinator and direct supervision Community Accountability Coordinator, and Resources Management Unit in Jakarta, the Head of Surabaya Office will be responsible and accountable for supporting the overall administration of the Office, as well as for supporting the coordination of the IOM programming in line with IOM policies, standards and commitments.
Responsibilities and Accountabilities
Support in planning and carrying out the financial, procurement, logistics, human resources and other aspects of implementation in accordance with the IOMโs rules and regulations;Support maintaining strong, collaborative relationships with IOM stakeholders, including government, multilateral organizations and NGOs;Serve as contact point between the Jakarta management team and local government including regularly liaising and providing updates to key officials at local, provincial and district levels; supporting the regional Refugee Task Force; assist in preparing and following up on official communications and other partners; maintain a record of all meetings and correspondence with counterparts;Monitor and report on migration and project related trends in the area;Under the guidance of the Jakarta management teams, support the implementation ensuring the work of refugee cares through case management, healthcare, community engagement etc, resettlement or AVRR assistance, as well as other related activities;Provide support in reporting, including through the RAMS system;Provide supervision and guidance for the staff in the office, including regular feedback, as well as staff development opportunities and promote teamwork and efficiency in programme implementation;Report on security incidents in a timely manner and implement measures if relevant in coordination with the security officer in Jakarta and other relevant colleagues;Assist with conflict resolution process, when arisen, by documenting ,observing and supporting with other relevant stakeholders such as local authorities, and provide timely update and reporting;Participate in the design, implementation, and monitoring of the RCA programme and other project and relevant activities;Undertake travel duties as needed;Perform such other duties as may be assigned.Required Qualifications and Experience
EDUCATION
Accredited Universities are those listed in the UNESCO World Higher Education Database.
EXPERIENCE
Indonesian National with good knowledge of, and experience in managing programme & operational activities;Has relevant working experience, preferably in project implementation support, training delivery, capacity building is an advantage;Has experience supervising staff and build the capacity of staff as well as coordinate administrative activities. Ability to successfully lead and coach individuals;Experience in working on migration management activities, with exposure to Imigrasi processes, as well as beneficiary context.SKILLS
Ability to identify needs and proven ability to implement and monitor programmes;,Provenย ย ย ย abilityย ย ย ย andย ย ย ย experienceย ย ย ย inย ย ย ย liaisingย ย ย ย withย ย ย ย Government Departments/Authorities and UN and other international organizations;Ability to prepare clear and concise reports in English;A high degree of computer literacy is required.Languagesย
IOMโs official languages are English, French, and Spanish.ย
For this position, fluency in English and Bahasa Indonesia is required (oral and written).Required Competenciesย IOMโs competency framework can be found at this link. Competencies will be assessed during the selection process.ย Values - all IOM staff members must abide by and demonstrate these three values:
Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.Courage: Demonstrates willingness to take a stand on issues of importance.Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.Core Competencies โ behavioural indicators (Level 2) Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.Accountability: Takes ownership for achieving the Organizationโs priorities and assumes responsibility for own actions and delegated work.Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.Managerial Competencies โ behavioural indicators (Level 2)ย Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organizationโs vision. Assists others to realize and develop their leadership and professional potential.Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.Strategic thinking and vision: Works strategically to realize the Organizationโs goals and communicates a clear strategic direction.Humility: Leads with humility and shows openness to acknowledging own shortcomings.Notes Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.Appointment will be subject to certification that the candidate is medically fit for appointment, verification of Education certificate and security clearances.ย IOM applies local United Nations Salary Scale.ย IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.Please submit your application online by clicking \"Apply\" button above. Please attach the Resume and Cover letter in your application. The deadline for applications is 07 June 2025. Candidates applying for this vacancy are required to declare whether they have relatives already working for IOM. ย
Only applicant who meets the above qualification will be consideredFor further information and other job postings, you are welcome to visit our website: IOM Indonesia Careersย