Technical Support and Coordination

OVERVIEW

Parent Sector : Education Sector (ED)

Duty Station: Myanmar

Job Family: Computer Sciences / Information Technologies

Type of contract : Non Staff

Duration of contract : From 7 to 11 months

Recruitment open to : External candidates

Application Deadline (Midnight Duty Station Time) : 07-MAY-2025

UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism

1. BACKGROUND

UNESCO is actively involved in the Global Partnership for Education – Education Sector Program Implementation Grant (GPE-ESPIG) initiative, which aims to ensure that the most marginalized children—including those out of school or at risk of dropping out—gain access to quality learning opportunities. These opportunities are essential for acquiring relevant skills, building resilience, continuing education, and enhancing overall well-being.

The GPE-ESPIG program consists of three key components:

• Access: Facilitating safe and equitable access to learning for children and youth in Myanmar.
• Quality: Ensuring high-quality teaching and learning experiences through strengthened education personnel and context-responsive, equity-focused learning resources.
• System Strengthening: Enhancing education systems, management, coordination, and monitoring in Myanmar.

  Long Description

  As a Grant Agent (GA) for this initiative, UNESCO collaborates with national and international partners to promote inclusive, meaningful, and gender-responsive learning, particularly for the most vulnerable learners.

  In response to Myanmar’s evolving educational landscape, UNESCO has developed and launched the Myanmar Teacher Platform (MTP), Myanmar Youth Platform (MYP), and ClassMap as web and mobile applications. These platforms aim to:

  • Provide continuous learning opportunities for educators, learners, and stakeholders by offering high-quality educational materials, videos, and resources in a secure environment.
  • Deliver free courses through both synchronous and asynchronous learning methods, ensuring accessibility for diverse learners.
  • Enhance access to teacher education reference materials in various digital formats to support continuous professional development while aligning with international best practices.
  • As user engagement continues to grow, UNESCO is committed to upgrading these platforms to enhance their functionality, usability, and overall learning experience for educators, learners, and other stakeholders.

    2. Objectives of the Consultancy

    UNESCO Myanmar seeks a highly motivated and reliable individual consultant to provide comprehensive technical support and contribute to the maintenance and enhancement of the Myanmar Teacher Platform (MTP), Myanmar Youth Platform (MYP), and ClassMap across both web and mobile applications.

    3. Work Assignments

    Under the overall authority of the Director of UNESCO’s Regional Office in Bangkok and the direct supervision of the Head of the UNESCO Yangon Project Office, the consultant will work closely with the responsible officer to perform the following tasks:

    3.1. Technical Support and Help Desk Assistance

    • Act as the first-line technical support for minor issues related to MTP, MYP, and ClassMap (web and mobile).
    • Respond to user inquiries through email, phone, messaging apps, and help desk systems.
    • Conduct initial troubleshooting and provide solutions for common technical issues.
    • Maintain a log of common issues and resolutions for future reference.

      3.2. Maintenance and Testing

      • Serve as a liaison with the software contractor to ensure smooth platform maintenance.
      • Support the contractor in troubleshooting and resolving technical issues.
      • Test software updates in a testing environment before deployment.
      • Report and track issues, ensuring quality standards are met before release.

        3.3. Coordination and Deliverables Management

        • Act as the focal point between UNESCO and the software contractor.
        • Ensure the timely delivery of assigned tasks while maintaining quality control.
        • Systematically organize and store all deliverables for easy access by the UNESCO team.

          3.4. Record-Keeping and Progress Tracking

          • Maintain an up-to-date, daily record of all activities and progress.
          • Ensure that records are accessible to UNESCO for oversight and decision-making.

            3.5. Documentation and User Guide Updates

            • Update the course developer guide and user guide for MTP, MYP, and ClassMap.
            • Provide detailed step-by-step documentation on new feature developments.
            • Include screencasts and instructional documents for ease of understanding.

              3.6. Monitoring and Reporting