Job Title:ย Sharepoint Analyst (for Asia-Pacific)Reports to: Manager, Digital WorkplaceDepartment: GKIMSalary Grade:ย 9
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Job Summaryย
The SharePoint Analyst, APAC supports CRSโ collaboration and knowledge management needs by maintaining and improving SharePoint Online environments and related Microsoft 365 tools. This role contributes to system administration, governance, user experience, and information architecture to ensure staff can easily find and share knowledge. The Analyst will collaborate closely with the Digital Workplace team and the M365 team to ensure CRS' SharePoint environments are secure, user-friendly, and aligned with organizational priorities.
Roles and Key Responsibilitiesย
SharePoint & M365 Administration
Provide Tier III support for SharePoint Online issues escalated from the Service Desk, including permissions, page configuration, and navigation.Design and maintain SharePoint hub sites, document libraries, and metadata structures to enhance content discoverability and compliance.Review, test, and implement SharePoint features (e.g., lists, libraries, site templates) using out-of-the-box functionality, share configuration guidance with the Digital Workplace team.Coordinate with CRSโ SharePoint vendor to support custom intranet web parts and megamenu features.Assist with support and configuration of Teams, Groups, and OneDrive related to SharePoint integration.Serve as backup for M365 administration requests as coordinated by the Analyst II.Governance, Training & Support
Apply and monitor retention labels, sensitivity labels, and access policies across SharePoint content in alignment with business and security needs.Recommend updates to site lifecycle policies and support governance and usage tracking of SharePoint sites.Create and maintain SharePoint user documentation and training materials tailored to varying digital skill levels.Contribute to peer learning and training sessions within the MyCRS Site Owner Community of Practice.Participate in requirements gathering and support the rollout of new SharePoint features or updates.Basic Qualificationsย ย
Bachelorโs degree in an IT-related field or equivalent experience.Minimum of 5 yearsโ experience in IT administration, with exposure to Microsoft 365 environments.Familiarity with Microsoft Windows operating systems and Microsoft 365 tools (e.g., SharePoint, Teams, OneDrive).Willingness to learn and grow into areas such as Enterprise Mobility and Security (EMS), Enterprise Mobility Management (EMM), and Privileged Access Management through on-the-job training.Preferred Qualifications
Microsoft 365 or SharePoint-related certifications (e.g., MS-700, MS-900, SC-300).Masterโs degree in Information Systems, Computer Science, or related field.Experience with Power Platform (Power Automate, Power Apps) or scripting tools (e.g., PowerShell).Knowledge, Skills and Abilitiesย
Proficiency with SharePoint Online, including site configuration, metadata management, and permissions.Working knowledge of Microsoft Teams, OneDrive, and Microsoft 365 Groups.Understanding of information architecture, content governance, and digital collaboration best practices.Ability to troubleshoot and resolve Tier III SharePoint issues.Strong written communication skills for documentation and training.Ability to work independently and collaboratively across teams.Experience with user training, documentation, or peer learning facilitation.Familiarity with analytics tools (e.g., Google Analytics, SharePoint usage reports) is a plus.Required Languages:ย Fluency in English required.ย
Travel:ย Must be willing to travel up to 10%.
Supervisory Responsibilities:ย None
Agency Competencies (for all CRS Staff):
Personal Accountability โ Consistently takes responsibility for oneโs own actions.ย Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission.ย Is considered honest.Builds and Maintains Trust - Shows consistency between words and actions.Collaborates with Others โ Works effectively in intercultural and diverse teams.Open to Learn โ Seeks out experiences that may change perspective or provide an opportunity to learn new things.Agency Leadership Competencies:
Lead Change โ Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.Develops and Recognizes Others โ Builds the capacity of staff to reach their full potential and enhance team and agency performance.Strategic Mindset โ Understands role in translating, communicating, and implementing agency strategy and team priorities.What we offer
CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan.ย Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role.ย CRS' work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.ย
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States.ย Catholic Relief Servicesย works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. ย Catholic Relief Servicesโย relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.ย We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRSโ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.
CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.
CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse.ย The successful candidate is expected to sign and adhere to CRSยด Code of Conduct.
CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.
Disclaimer:ย This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.ย
CRS is an Equal Opportunity Employer.
General Requirements
CRS offers are contingent on the selected candidateโs ability to legally work where the position is to be performed. Every government has a unique set of work permit eligibility requirements.ย ย All positions requiring residence or frequent travel outside a home country must undergo and clear a pre-employment medical clearance; some work permit processes require clearing a separate government administered medical examination.
CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.