Senior Program Manager - Global Emergency Response

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact. The Team Mercy Corps works to achieve real and lasting impact in the world’s toughest humanitarian emergencies. We save lives and help people live with dignity in crises of all kinds. At the same time, we create the conditions to pivot to recovery quickly and effectively. We work wherever local capacity is overwhelmed, connecting people to the opportunities they need to strengthen their community in recovery. Whether it is a sudden shock or a slowly emerging crisis, whether the threat is natural or man-made, Mercy Corps is committed to rapid, needs-driven assistance. Mercy Corps supports a response that is market-driven and leverages the capacities of both traditional and non-traditional aid partners—and ultimately gives people the ability to make their own decisions and secure their own lives and livelihoods. The Global Emergency Response Team (ERT) provides the agency with timely and effective leadership to prepare for, respond to, and learn from humanitarian emergencies, develops sharp, well-timed and influential humanitarian analysis to inform program design and implementation, and supports agency leadership and regional and country teams with safety and security expertise. The Position The Senior Program Manager (SPM) is an important member of the ERT, with demonstrated project management skills who is comfortable leading and managing multi-stakeholder projects or initiatives. In addition, they have strong administrative and organizational skills, are a flexible communicator and problem-solver with a commitment towards helping teams more effectively and efficiently respond in emergency and humanitarian settings. The SPM plays an essential role in connecting the ERT to the rest of the agency in the coordination and support of emergency responses, including facilitating response decision-making, communication, managing the emergency fund allocation, and reporting processes. During an emergency, the SPM supports deployment coordination administration for the ERT and other team members. Finally, the SPM will work to maintain effective, coordinated and organized business processes that support implementation of the departmental strategy while improving coordination and promoting efficiency across engagement with other departments. Essential Responsibilities EMERGENCY RESPONSE COORDINATION, ADMINISTRATION & LEARNING

• Initiate or develop systems, processes, and communications protocols for effective response start-up and agency-wide coordination; While this is primarily required for ERT-led responses, support may be needed for country and regionally led responses as appropriate.
  • Support the expansion of an existing Alumni Talent Pool (roster) to include emergency manager roles; Collaborate with other teams to customize and refine tools and criteria; Conduct outreach to potential candidates, shortlist applicants, and coordinate the vetting and selection process for new profiles.
    • Liaise with other departments and teams to maintain, monitor and periodically refresh the Alumni Talent Pool membership.
      • Manage emergency response deployment coordination, tracking and logistics for members of the Global Response Team or other members of the Mercy Corps global team responding to emergencies. This includes establishing and maintaining a post deployment feedback system and ensuring lessons learned are incorporated into department learning.
        • Provide support to learning initiatives, including department specific learning, satisfaction surveys, and broader agency learning on emergency response work.
          • Work collaboratively with the Learning Manager to track and report on key team metrics and deployment statistics.
            • Contribute to the development and submission of emergency program concept notes and proposals when appropriate. COORDINATION, PLANNING, AND COMMUNICATIONS
              • Lead effective team coordination, collaboration, communications and cross-learning for the ERT. This includes ensuring adequate tools and systems are in place to facilitate team coordination and ensure documentation as appropriate.
                • Facilitate department workplanning, tracking and coordination across team initiatives, priorities and workstreams.
                  • Support or lead coordination efforts on specific ERT priorities or initiatives across multiple stakeholder groups and with other departments (TRaQ, Evidence and Learning, support departments, etc.)
                    • Support the increased visibility of Mercy Corps’ response work across the agency by maintaining the Humanitarians@MC workplace page and highlighting the ongoing humanitarian work of teams across the globe.