Reference number: 202566
Job status: In-progress
Job category: Local Position
Duty station: Nairobi, Kenya
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CIFOR-ICRAF
The Center for International Forestry Research (CIFOR) and World Agroforestry (ICRAF) envision a more equitable world where trees in all landscapes, from drylands to the humid tropics, enhance the environment and well-being for all. CIFOR and ICRAF are non-profit science institutions that build and apply evidence to today’s most pressing challenges, including energy insecurity and the climate and biodiversity crises. Over a combined total of 65 years, we have built vast knowledge on forests and trees outside of forests in agricultural landscapes (agroforestry). Using a multidisciplinary approach, we seek to improve lives and to protect and restore ecosystems. Our work focuses on innovative research, partnering for impact, and engaging with stakeholders on policies and practices to benefit people and the planet. Founded in 1993 and 1978, CIFOR and ICRAF are members of CGIAR, a global research partnership for a food secure future dedicated to reducing poverty, enhancing food and nutrition security, and improving natural resources. CIFOR-ICRAF is looking for a
Senior Officer - Network Infrastructure and Security(Internal Vacancy)
Overview The Senior Officer - Network Infrastructure and Security role involves participating in the design, implementation, optimization, maintenance, and support of a secure, efficient, and scalable network infrastructure and services. This role ensures smooth operation, security, and high availability of the organization's network infrastructure to meet business objectives and SLAs.
Duties and responsibilities
1.Network Infrastructure Support:
Participate in the design, configuration, installation, testing, and management of network hardware (switches, routers, wireless access points, firewalls) and software.Participate in Planning, deployment, and maintenance of a scalable and secure network infrastructure.
Manage and support PBX, video conferencing, and collaboration tools.
2. Network Monitoring & Performance Optimization:
Continuously monitor network health.Identify and resolve performance bottlenecks to ensure seamless connectivity.
Assist in the design and implementation of traffic management and Quality of Service (QoS) policies
Monitor network performance, availability, and security.
3. Security Operations:
Review security logs, perform basic vulnerability assessments, implement security policies, and contributing to incident response activities.Help enforce network and security policies and best practices across the organization.
Perform security updates and patches.
4. Documentation and Training
Maintain accurate and up-to-date documentation, including network diagrams, inventory lists, and configuration details.Log all support activities and resolutions in the ticketing system.
Contribute to the development of IT knowledge base, technical guidelines, standard operating procedures, and policies.
Building capacity within the unit and in countries
5. Collaboration
Work closely with ICT team members, departments, and external service providers and vendors to ensure efficient operation and resolution of issues.Collaborate with the regional offices teams to provide network infrastructure support and resolution of issues.
6. Troubleshooting & Support
Provide timely technical support for network and security-related issues reported by end-users or identified through monitoring (e.g., connectivity problems, VPN issues, slow performance, firewall access requests).Investigate and resolve network incidents, ensuring rapid restoration of services.
7. Business Continuity & Disaster Recovery
Assist in scheduling and managing network routine Preventive Maintenance tasks as per laid down standards.Assist in disaster recovery planning and rapid response to network outages.
Ensure redundancy in infrastructure, including backup links, failover mechanisms.
Conduct regular backup testing and infrastructure resilience assessments.