Senior Movement Operations Associate (Beneficiary-Facing Activities)

Senior Movement Operations Associate (Beneficiary-Facing Activities)

Organizational Context and Scope 

Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. Movement Operations Units in various IOM Country Offices, coordinated under the Resettlement and Movement Management (RMM) Unit in the Division of Movement, Resettlement and Labour Pathways (MRLP) at IOM’s Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes. 

Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. Movement Operations Units in various IOM Country Offices, coordinated under the Resettlement and Movement Management (RMM) Unit in the Division of Movement, Resettlement and Labour Pathways (MRLP) at IOM’s Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes. 

Under the general supervision of the Head of Programmes, and the direct supervision of the Project Officer,  the Senior Operations Associate is responsible for supervising movement operations activities in the field, with the following duties and responsibilities: 

1. Supervise a team of staff undertaking beneficiary-facing activities under the Field Support and Data Processing Pillar within IOM´s movement operations in the country, ensuring compliance with their respective standard operating procedures and programme requirements. This includes overseeing staff development processes such as hiring, providing training, assigning duties, and givin regular performance feedback to ensure high-quality work and accurate completion of activities. 
2. Oversee the field support activities relating to IOM´s movement operations in an assigned area or areas in the country, such as at an airport, seaport, transit center, third-party facility, camp-based operations or sub-office to ensure beneficiary movements are conducted safely and appropriately. If required, provide assistance for extended periods and during overnight periods and weekends, ensuring the needs of individuals are met throughout their stay. 
3. Oversee the coordination of transportation of beneficiaries to and from designated consolidation points, locations, and facilities in the country, working with relevant units and service providers to help ensure that vulnerable individuals are assisted in a manner that ensures their safety, security and comfort. Coordinate liaison with service providers, supervise staff as they ensure the identity verification, readiness and organization of individuales being transported, and prepare and supervise relevant briefings. 
4. Oversee the timely and appropriate provision of food and other essential items to beneficiaries during IOM movement operations in the country. Lead the collaboration with the relevant IOM units and service providers to ensure that assistance meets established standards of quality. 
5. Oversee the coordination of cases or individuals with special needs or equipment receive appropriate support. In particular, monitor and ensure the staff members handle sensitive cases in accordance with IOM´s policies, and existing institutional guidance, including the assistance to unaccompanied and separated migrant children and at-risk cases.
6. Oversees the pre-departure formalities such as processing of travel documents and exit permits in close coordination with relevant external partner agencies, and authorities in the country. 
7. Coordinate and/or provide selection mission support, and/or interpretation services for individuals at airports, in transit centers, camps, consolidation points and third-party facilities or during transport by air, ground or water. 
8. Upon request from the government agencies, coordinate provision of the visa applicants with application assistance such as initiating contacts, scheduling appointments, capturing biometrics, filling the relevant forms, and collecting relating documents as needed.
9. Under the close supervision of the supervisor, assist liaison with other teams and units in IOM country office and with external partners such as airport and government authorities, embassies, and the UN agencies on individual cases at operational level. Provide regular feedback on work being accomplished to the supervisors and keep them immediately informed of any issues that arise. 
10. Undertake duty travel as required and delegated to participate in meetings, trainings and other programme activities.
11. Demonstrate an in-depth understanding of applicable SOPs, related systems and databases, and IOM Standards of Conduct. Maintein and ensure the confidentiality and integrity of all relevant paperwork in line with SOPs, Standards of Conduct and relevant data protection rules. 
12. Uphold RMM Protection Mainstreaming Minimum Standards while carrying out all duties and responsibilities and demonstrate the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Standards of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA). Alert the supervisor or management on any non-compliance to SOPs, RMM Protection Mainstreaming Minimum Standards or IOM Standards of Conduct by IOM personnel or partners. 
13. Perform other related duties as assigned

    EDUCATION

    • High School diploma with six years of relevant experience; or,
    • Bachelor´s degree in Social Science, International Relations, Regional Studies or a related field from an accredited academic institution with four years of relevant professional experience.

      EXPERIENCE

      • Work experience in programs including movement operations component, particularly in resettlement programs.
      • Demonstrated proficiency in IOM-RMM proprietary tools and systems.
      • Demonstrated knowledge of handling sensitive information and personal data.
      • Experience with supervising a team. 

        SKILLS

        • Computer/software literate with good knowledge of Microsoft Office.
        • Strong written and verbal communication skills and ability to effectively communicate with and lead a team.
        • Strong interpersonal and communication skills.
        • Attention to detail and ability to organise.
        • Self-motivated, objective driven and able to use own initiative and work under pressure with minimum supervision.
        • Troubleshooting skills.
        • Leadership skills. 

          Competencies

          The incumbent is expected to demonstrate the following values and competencies:

          VALUES - All IOM staff members must abide by and demonstrate these five values:
          
           

          Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.

          Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

          Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

          📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

          ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

          Courage: Demonstrates willingness to take a stand on issues of importance.

          Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
          
           

          CORE COMPETENCIES - Behavioural indicators – Choose a level.
          
           

          Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

          Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.

          Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.

          Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.

          Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
          
           

          MANAGERIAL COMPETENCIES - Behavioural indicators – Choose a level.
          
           

          Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.

          Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.

          Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.

          Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.

          Humility: Leads with humility and shows openness to acknowledging own shortcomings.