Senior ICT Assistant

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.
   

Under the overall supervision of the Chief of Mission for IOM Coordination Office for North Pacific and under the direct supervision of the Head of Resources Management in Pohnpei, Federated States of Micronesia, the incumbent will be responsible for providing the necessary ICT support for the mission in Pohnpei and remote sub-offices in the Federated States of Micronesia, the Republic of the Marshall Islands and the Republic of Palau.

Responsibilities and Accountabilities

• Install, configure, implement and administer network connectivity (LAN/WAN/Wireless access/

  VPN).

  📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

  ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

  • Assist in the planning and development of IT networks and system infrastructure including telecoms, identifying and proactively recommending required upgrades and modifications ensuring consistent service availability.
  •  Undertake daily monitoring and maintenance of systems and networks (LAN, WAN, VPN and Internet), ensuring uninterrupted service of mission-critical ICT systems.
  • Administer and configure the SharePoint Online site of the mission and provide access to the users based on the need.
  • Liaise with service providers for the provision of adequate IT services and supplies for the mission.
  • Maintain an up-to-date ICT inventory (hardware and software) and inform the supervisor on assets that require replacement and software license renewal in a timely manner based on the related IOM ICT standards and guidelines.
  • Produce and maintain comprehensive ICT documentation and reference materials for the mission. 
  • Receive and address all the user support requests on a timely manner with the corresponding allocation of resources. 
  • Support the implementation of IOM ICT standards, policies, and guidelines with regards to implementation of network systems, IT security, software licensing, telecoms and ICT procurement. 
  • Implement, when necessary, IT training to the other IT staff and end users to ensure productive use of existing and new ICT systems. 
  • Provide guidance and information to the end users on the phishing, password cracking, malwares, etc., following the related ICT standards and guidelines. 
  • Strictly comply to IOM’s policies and procedures including prevention of sexual exploitation and abuse and promotion of a respectful work environment. 
  • Undertake duty travel as required.
  • Perform other duties as assigned. Education
    • Bachelor’s degree in computer science, telecommunications, electronic engineering, and two years of relevant experience as mentioned above; or
    • High school certificate, and four years of relevant experience administrating Cloud based services (AWS or Azure), Windows Server 2016 and LAN/WAN networking environment.

      Any of the above qualifications plus the following will be an advantage:

      • AWS or Azure Cloud Certification (Associate)
      • Microsoft Certification (MCP or above) in Windows Server 2016 or Active Directory (preferable)
      • Other industry certifications such as CCNA+, Avaya, CompTIA Network+, VCP or ITIL. Accredited Universities are those listed in the UNESCO World Higher Education Database.   Experience
        • Four years of relevant experience administrating Windows Server 2016 and LAN/WAN networking environment
        • Extensive experience in direct user technical support and computer, network and communication equipment troubleshooting
        • Proven experience supporting Office 365 and cloud-based solutions in AWS or Azi Skills
          • Identify, diagnose and troubleshoot end-user computer’s problems including Windows Operating Systems, Cisco VPN Connectivity, Microsoft Office, etc. Including remote troubleshooting tools
          • Manage users in Active Directory, Exchange Server and Officer 365
          • Capacity to configure networking equipment including switches, firewalls, routers (e.g. Cisco, Riverbed).
          • Knowledge in administering corporate antivirus and corporate backup systems.
          • Experience with ITIL-based service desk ticketing systems
          • Creation of users, extensions and overall administration of telephone switchboard systems
          • Managing videoconferencing systems (e.g. Webex, Polycom)
          • Experience troubleshooting macOS and macOS-based applications
          • SAP troubleshooting experience will be considered an advantage. Languages

            For all applicants, fluency in English is required (oral and written). 

            Working knowledge of Pohnpeian is an advantage.

            IOM’s official languages are English, French and Spanish.   Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments. IOM’s official languages are English, French and Spanish. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.   Required Competencies   IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.   Values - all IOM staff members must abide by and demonstrate these three values:
          • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
        • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
      • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
    • Courage: Demonstrates willingness to take a stand on issues of importance.
  • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated. Core Competencies – behavioural indicators (Level 2)
  • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.