Project Officer (Software Product Management)

Org. Setting and ReportingOrganizational Setting and Reporting Relationships: This position is located in the Law Enforcement Solutions team (LEST), Software Products for Member States Unit (SPMS), Digital Transformation and Solutions (DTS), Information Technology Service (ITS), Division for Management (DM), United Nations Office at Vienna (UNOV) / United Nations Office on Drugs and Crime (UNODC), in Vienna. The incumbent will work under the direct supervision of the Chief, Software Products for Member States Unit (SPMS), and the overall guidance of the Chief of the Information Technology Service (ITS) in Vienna. For more information on UNOV or UNODC, please visit the websites: www.unov.org and www.unodc.org ResponsibilitiesResponsibilities: The main focus of the Law Enforcement Solutions team is developing and supporting sustainable and affordable Intelligence Solutions for Law Enforcement and making these solutions available to UNODC programmes and to government institutions of Member States, including law enforcement, investigative, prosecutorial, intelligence, regulatory, anti-corruption, asset recovery and drug control authorities. Within assigned authority, the incumbent will be responsible for the following specific duties: • Participate in the planning, conceptualization, development and coordination of projects for the development and deployment of sustainable and cost-effective law enforcement IT solutions and the making of these solutions available to key anti-drug and anti-crime government agencies of Members States. • Coordinate or manage negotiations with law enforcement agencies regarding the development and deployment of applications; present and introduce applications to government agencies and donors. • Within the framework of the project, provide expert guidance on complex systems analysis and design for law enforcement agencies; identify the need for new systems or modifications to existing systems; provide support to the management of the development of plans for feasibility assessment, requirements specification, design, development and implementation, including project plans, schedules, time and cost estimates, metrics and performance measures. • Conceptualize, plan, enhance, develop, implement, support and/or monitor the expansion of the existing law enforcement solutions ‘goCASE’, ‘goIFAR’ and other products required by UNODC programmes globally. • Serve as the IT product manager by providing or otherwise securing the development/deployment of the new IT software products for law enforcement agencies. • Work closely with UNODC substantive experts at UNODC HQ, country and regional levels and provide technical support and guidance on IT solution for existing or new projects. • Undertake technical consultations with UNODC subject-matter experts and high level officials of Member States and international organizations (e.g. Anti-corruption commissions, drug law enforcement agencies, courts of justice, prosecutors-general, investigative bodies), potential beneficiaries of the UNODC goPortfolio’s law enforcement products, potential donors, and other participants working in the criminal justice systems; make technical presentations of the global products developed by the law enforcement solutions team in various fora as appropriate. • Participate in planning, preparation and reviewing of the project budget and the team’s work plan. • Ensure proper coordination with the development team, Quality Assurance Team (QAT) and coordinate proper planning of releases according to agreed timelines. • Within the scope of the existing Service Level Agreements, ensure that new requirements and/or technical support requested by the Member States are addressed and provided efficiently and in a satisfactory manner. • Manage the process of the Service Level Agreement for the deployment services carried out by the team; follow up on budgetary issues and provide updates; liaise with relevant sections in UNODC and substantive offices; monitor the funding status and liaise with the Division for Management to ensure proper recording of financial actions and payments. • Collect and analyze data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting. • Perform other work-related duties as may be required. CompetenciesProfessionalism: Has very good knowledge of information systems and technology. Has knowledge of IT systems design and software development, management, implementation and maintenance of complex information systems. Has very good analytical and problem-solving skills and demonstrated ability to apply good judgment in the context of assignments given. Is able to effectively manage projects, lead a team and effectively coordinate and liaise with colleagues. Has proven ability to conceptualize business needs within an organization’s mandate and translate concepts into functional IT solutions. Has good understanding of the mandates of UNODC in the areas of drug control and crime prevention. Has ability to analyze and interpret data in support of decision-making and convey resulting information to management. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Planning& Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. Accountability: Takes ownership of all responsibilities and honours commitments. Delivers outputs for which one has responsibility within prescribed time, cost and quality standards. Operates in compliance with organizational regulations and rules. Supports subordinates, provides oversight and takes responsibility for delegated assignments. Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable. Judgement/Decision-making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; takes decisions with an eye to the impact on others and on the Organization; proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines the actions proposed will satisfy the expressed and underlying needs for the decision; makes tough decisions when necessary. EducationAdvanced university degree (Master’s degree or equivalent) in computer science, information systems, mathematics, statistics or related field is required. A first-level university degree in similar fields in combination with two additional years of qualifying information technology experience may be accepted in lieu of the advanced university degree Job - Specific QualificationNot available. Work ExperienceA minimum of five years of progressively responsible professional experience in planning, designing, development, implementation and maintenance of complex computer information systems is required. Of the minimum years of experience, at least two years of professional work experience in managing, developing, installation, deploying and training of IT systems and solutions preferably in law enforcement, crime prevention, criminal justice, anti-corruption, drug control area or similar, with emphasis on investigative data and case management, are required. Experience in analyzing complex business problems and designing software solutions with emphasis on the .NET framework is required. Experience in complex database design and administration is required. Team leading experience is desirable. Experience in programme/project coordination and management is desirable. Experience in data analytics or related area is desirable. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).