PROGRAMME MANAGEMENT OFFICER, ADMINISTRATION

Org. Setting and ReportingThis position is located in the Business Relationship Management Section (BRMS), Office of the Assistant Secretary-General for the Office of Information and Communications Technology (OICT). The Programme Officer reports to the Chief, BRMS, as well as the Telemedicine Project Board. Mandate: The primary responsibility of BRMS is to interact with customers, understand their needs, and work with suppliers and other business units to provide solutions ensuring proper value realization of the investments. While the Triangular Partnership Programme (TPP) in the Division for Special Activities (DSA) provides overall coordination of the Telemedicine project, OICT leads the telehealth initiative in piloting the development and operationalization of a Telemedicine capability for peacekeeping with the medical and, technical guidance and support of the Division of Healthcare Management and Occupational Health (DHMOSH). The project objective is to pilot these technologies in Peace Operations in the Central African Republic, South Sudan, Syria, Western Sahara, Abyei, Somalia, and Libya. The Office of Information and Communications Technology (OICT) is leading the digital transformation of the Organization to enable a better, safer, more sustainable future through secure, reliable, and innovative technology solutions. OICT is committed to achieving 50/50 gender balance and geographical diversity in its staff, and female candidates are strongly encouraged to apply for this position. OICT supports the principles of work-life balance and flexible work arrangements. ResponsibilitiesWithin delegated authority, the Programme Officer will be responsible for the following duties: • Participates in the development, implementation, monitoring and evaluation of the Telemedicine initiative, operationalization of Telemedicine capacity in pilot field missions and other activities in an assigned functional area. • Monitors and analyzes project development and implementation; develops and leads project plans to support the Telemedicine initiative to successfully meet identified goals & parameters; produces relevant documents and reports; identifies problems and issues to be addressed and proposes corrective actions; liaises with relevant parties; identifies and tracks follow-up actions. • Performs consulting assignments, in collaboration with the clients, by planning and facilitating workshops, through other interactive sessions and assisting in developing the action plan the client will use to manage the change. • Researches, analyzes and presents information gathered from diverse sources. • Supports design and roll out of new services and partnerships for offerings, including assessment & vetting of equipment & tools. • Assists in policy development, including the review and analysis of issues and trends, preparation of evaluations or other research activities and studies. • Undertakes survey initiatives; designs data collection tools; reviews, analyzes and interprets results, identifies problems/issues and prepares conclusions. • Prepares various written outputs, e.g. draft background papers, analysis, sections of reports and studies, inputs to publications, etc. • Provides substantive support to consultative and other meetings, conferences, etc., to include proposing agenda topics, identifying participants, preparation of documents and presentations, etc. • Undertakes outreach activities; conducts training workshops, seminars, etc.; presents on assigned topics/activities. • Participates in or leads field missions, including provision of guidance to external consultants, government officials and other parties and drafting mission summaries, etc. • Coordinates activities related to budget and funding (project preparation and submissions, progress reports, financial statements, etc.) and prepares related documents/reports (pledging, work programme, project budget, etc.). • Reports to the TPP team on the outcome of the activities, budget, and funding to allow accountability for donors and stakeholders. • Performs other duties as required/assigned. Competencies• Professionalism: Knowledge and understanding of theories, concepts and approaches relevant to Telemedicine functional area. Ability to identify issues, analyze and participate in the resolution of issues/problems. Ability to conduct data collection using various methods. Conceptual analytical and evaluative skills to conduct independent research and analysis, including familiarity with and experience in the use of various research sources, including electronic sources on the internet, intranet and other databases. Ability to apply judgment in the context of assignments given, plan own work and manage conflicting priorities. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. • Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. • Technological Awareness: Keeps abreast of available technology (with a focus to healthcare industry); understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology. EducationAn advanced university degree (master’s degree or equivalent) in business administration, healthcare administration, management, information technology, or a related field is required. A first-level university degree in combination with two years of qualifying experience may be accepted in lieu of the advanced university degree in the specified fields. Job - Specific QualificationNot available. Work ExperienceA minimum of five years of progressively responsible experience in project or programme management, administration or related area is required. Project management experience in a global healthcare environment is required. Medical/clinical implementation and research experience in Virtual Care or telehealth is required. Experience in managing telehealth or digital health projects in complex, multi-stakeholder environments, particularly in post-conflict or humanitarian settings is required. Experience analyzing and presenting information gathered from diverse sources is desirable. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).