DEADLINE FOR APPLICATIONS17 October 2024-23:59-GMT+08:00 Philippine Standard Time (Manila)
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP
The World Food Programme is the worldโs largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.
WHY JOIN WFP?
WFP is a 2020 Nobel Peace Prize Laureate.
WFP offers a highly inclusive, diverse, and multicultural working environment.
WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
ORGANIZATIONAL CONTEXT:
The Programme Assistant (CFM management) will directly report to the Head of Research, Assessment and Monitoring (RAM). The incumbent is expected to produce organized and accurate technical work and reports. The incumbent will provide guidance on standard practices to other staff and counterparts in their area of work.
BACKGROUND AND PURPOSE OF THE ASSIGNMENT
The World Food Programmeโs (WFP) Community Feedback Mechanism (CFM) is a formal two-way communication system comprised of human resources, processes, hardware and software, that facilitates the intake, management, analysis, actioning and resolution of feedback received from affected populations and other relevant stakeholders (including affected populations, WFP, cooperating partners, third party monitors, government representatives and service providers). It facilitates participative approaches into the humanitarian response and a rights-based approach to development work, and is grounded in the principles of accountability, transparency, equality, and non-discrimination. It aims to enable community members to share information, express concerns and needs or suggest changes with regards to their experience with WFP or the wider humanitarian system.
To ensure effective complementarity between WFPโs CFM Mechanism, partner CFMs and inter-agency AAP mechanisms, initiatives and processes, WFP establishes CFMs in line with WFP corporate guidance and policies and is, therefore, enabled to refer allegations of sexual exploitation and abuse, harassment, fraud, corruption and quality issues.
To ensure the quality and effectiveness of WFPโs CFM in the Philippines country office, WFP seeks a Programme Assistant (CFM Management) to design and manage the implementation of CFM processes and structures.
KEY ACCOUNTABILITIES:
Under the overall guidance and supervision of the Head of RAM, the Programme Assistant (CFM management) assist in the day-to-day implementation and functionality of the CFM. This includes helping manage feedback channels, supporting data entry and management, facilitating case assignments and referrals under supervision, and contributing to the timely closure of feedback loops with CFM users.
The Programme Assistant (CFM management) will have the following responsibilities:
- Assist in monitoring the CFM's adherence to WFP corporate requirements as outlined in the CFM Standardization Guidance and the Guide to Personal Data Protection and Privacy. Report any discrepancies or areas for improvement to the supervisor.
- Support the development, maintenance, and updating of CFM Standard Operating Procedures by gathering input from stakeholders, documenting communities' needs and preferences, and drafting procedure updates for review by higher-level staff.
- Oversee the implementation of the CFM information management system, which should address the management of all feedback channels, the centralized management of data, the timely and accurate assignation and referral of cases (including sensitive cases and allegations of sexual exploitation and abuse and fraud), the receipt of referrals from partner CFMs, and loop closure with CFM users.
- Help maintain the quality of the service provided to CFM users through the adherence to Standard Operating Procedures. This includes conducting routine checks on feedback documentation and case management processes and reporting findings to supervisors for decision-making.
- Report allegations of misconduct such as sexual exploitation and abuse (SEA) and fraud, corruption, and theft to responsible focal points, in alignment with corporate policies and procedures.
- Support visibility and sensitization efforts to raise awareness of the CFM among affected populations and community structures โ this may involve field visits and/or representation at meetings, among other activities.
- Produce and disseminate accurate information and data on trends, needs, priorities of affected populations in a timely manner and lead the CO discussion on trends and issues coming from CFM to demonstrate the impact of the CFM.
- Design a capacity building strategy for new and old staff, including cooperating partnersโ and contracted servicesโ, to maintain and advance core skills (active listening, stress management, assignment of case category) and to ensure compliance with SOPs, WFPโs Guide to Personal Data Protection and Privacy (PDPP) and WFP's Prevention of Sexual Exploitation and Abuse (PSEA) procedures and other corporate Ethics standards.
- Ensure the CFM feeds into the COโs Community Engagement (CE) action plan and the wider country-level strategy for Accountability to Affected Populations (AAP).
- Liaise with IT focal point for troubleshooting any issue related to the technology supporting feedback management.
- Always maintain a professional standard, especially during difficult or stressful interactions with CFM users and colleagues.
- Perform other related duties and responsibilities as required.
- The Programme Assistant (CFM management) will receive and apply the necessary training to conduct their work in a professional manner, in accordance with the UNโs three core principles of integrity, professionalism and respect for diversity, and in compliance with WFPโs code of conduct and confidentiality oath.
QUALIFICATIONS & EXPERIENCE REQUIRED:
Education:
- Bachelorโs degree in international Affairs, Psychology, Economics, Social Sciences, information management, statistics, or other relevant fields.
Experience:
- Minimum of 5 yearsโ experience in Protection in humanitarian settings, communications, client/customer services are desired.
- Work experience with a UN agency or international organization, or applied knowledge of the humanitarian, development and/or peace building architecture CFM would be an asset.
Knowledge & Skills:
The following knowledge and skills are required:
Excellent customer care and communication skills, a clear and friendly attitude and the ability to follow and to give clear instructions.
Knowledge of Core Humanitarian standards, accountability and community engagement practices and methodologies in the humanitarian sector.
The following knowledge and skills are desired:
Attention to detail and ability to work under pressure and multi-task in a professional manner, while meeting targets in a high-pressure environment.
Demonstrated ability to coordinate and collaborate with internal and external stakeholders and represent organizational interests in internal and external meetings.
Languages:
- Oral and written working knowledge of English. Must be able to communicate in Filipino, and any other Philippine local languages.
All WFP Employees are expected to demonstrate the competencies and standards of behavior aligned with our core values and defined in the WFP LEADERSHIP FRAMEWORK, namely:
o Leading by example with integrity,
o Driving results and delivering on commitments,
o Fostering inclusive and collaborative teamwork,
o Applying strategic thinking, and
o Building and maintaining sustainable partnerships.
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at global.inclusion@wfp.org. Our DEI team is here to ensure your full participation in our recruitment process.
NO FEE DISCLAIMER
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
Once your profile is completed, please apply, and submit your application.
Please make sure you upload your professional CV in the English language
Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application
Only shortlisted candidates will be notified
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.