Scope of Work:
The IRCโs Home Study and Post-Release Services (HSPRS) supports unaccompanied children throughout the U.S. The goals of the Home-Study Post Release Services Program (HS/PRS) are to:
Assess the safety and suitability of a sponsor before an unaccompanied child is released from custody into a sponsorโs care (Home Study) Provide case management support via remote and / or conducting in-home visits to ensure the continued safety and stability of children in sponsorโs homes and linking children to resources in the community (Post Release Services).The Program Lead plays a leadership role in program delivery of HSPRS services to unaccompanied children and their families. This includes supervising key regional program delivery staff, providing critical oversight to program delivery metrics, and ensuring fidelity to processes and procedures. A major role of the Program Lead is to engage HSPRS leaders and other internal stakeholders to identify and analyze trends and issues emerging in program delivery, develop solutions, and lead related change management efforts to continually strengthen processes. The Program Lead will also act as a liaison with external stakeholders, including other HSPRS providers, to stay abreast of policy changes and share resources and best practices. The position may also be called upon to build the capacity of providers and systems that serve HSPRS clients.
This position is part of a three-year project ending September 30, 2026, with an opportunity for renewal.
MAJOR RESPONSIBILITIES:
Establish and ensure fidelity to quality processes and procedures within program delivery, compliance with federal regulation, and adherence to contract requirements. Frequently liaise with Quality Assurance, contract management, Training, Director and Deputy Directors to analyze any needed changes and drive continuous improvement of processes. Supervise HSPRS Regional Supervisors and Senior Clinical Program Manager. Manage and ensure regular meetings with leadership staff including Regional and Clinical teams as needed to discuss trends, and program delivery strengths and challenges to identify solutions. Analyze data and reports and present findings to the HSPRS Director. Identify and implement best practices which create efficiencies and enhance service delivery. Act as the primary liaison to Quality Assurance to partner in effectively managing and improving documentation and data quality systems, including physical case files and online databases. Act as a secondary liaison to the Office of Refugee Resettlement related to service delivery and programming. Support the Regional Supervisors and Senior Clinical Program Manager as a point of escalation for complex cases. Ensure efficient systems are in place for program staff to collect and compile relevant and concise information for routine project reports and occasional special reports as required. Work closely with the Quality Assurance and Monitoring Officer to ensure Program Delivery staff understand and can adhere to policy, protocols and procedures. Liaise with unaccompanied children stakeholders including other HSPRS providers to understand changes in the sector, including joining working groups and coalitions. Provide trainings to internal and external stakeholders to increase knowledge about HSPRS programming and children and family needs. Provide oversight and support to HSPRS program services within a given region. Ensure contractual obligations including the number of Unaccompanied Children who receive HSPRS annually. Support routine monitoring of services to ensure continuous quality. Work collaboratively with the HSPRS leadership team to coordinate case acceptance, training, and technical assistance, and submit reports, as needed. Coordinate with Regional Supervisors and Senior Clinical Program Manager to ensure timely and accurate program reports, including financial reports. Establish a sense of teamwork even when staff are working remotely in different geographic areas. Represent IRC in meetings and events with local partners and community stakeholders. Other duties as assigned.JOB REQUIREMENTS:
WORKING ENVIRONMENT:
A combination of standard office environment, remote work, and community-based work within the service delivery area to perform the above outlined responsibilities. May be required to travel up to 20%.
Compensation: (Pay Range: $68,614 - $78,416**)** Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.