Program Analyst Job #: req33911 Organization: World Bank Sector: General Services Grade: GE Term Duration:ย 2 years 0 months Recruitment Type: Local Recruitment Location: Chennai,India Required Language(s): English Preferred Language(s): Closing Date: 8/5/2025 (MM/DD/YYYY) at 11:59pm UTC
Description
Do you want to build a truly worthwhile career? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org.
Global Corporate Solutions
Reporting to the Managing Director and World Bank Group Chief Administrative Officer, Global Corporate Solutions (GCS) brings together the functions of Corporate Security, Corporate Real Estate, and Corporate Services.ย ย
About the Unit
The Corporate Services (GCSCS) division within GCS provides services to the WBG in the areas of Travel and Visa Services; Food and Conference Services; Staff Services, including Commuter Services, Child Care, and Fitness Center; Mail and Shipping Services; the Art Program; Translation and Interpretation; Customer Service; Design and Publications; Printing; and Interactive Media. GCSCS also provides administrative oversight to the WBG Family Network and 1818 Society and is responsible for setting the policy framework and service standards, and for delivering services through a combination of staff and vendors at WBG headquarters (HQ) in Washington, DC and in Country Offices.ย
To achieve its purpose, GCSCS is structured into three main units: (i) Travel and Client Services (GCSTC), (ii) Business Services (GCSBA), and (iii) Innovation and Client Solutions (GCSIS). GCSIS includes the GCS Service Desk and Processing & Analytics team in Chennai, India.
Job Summary
We are seeking a skilled and motivated Program Analyst to join our team in Chennai, India.ย Reporting to the Senior Program Manager, GCSIS, this role will support a small but dynamic data analytics team dedicated to supporting GCS and its clients.ย ย
The ideal candidate will have expertise in analyzing large datasets, transforming complex data, and building insightful dashboards.ย This role will focus on data analysis, automation, and dashboard development using Power BI, Tableau, Power Automate, and other AI/ML tools.ย Strong analytical skills, attention to detail, and the ability to effectively communicate findings are essential for success in this position.
If youโre a data-driven professional with a passion for problem-solving, weโd love to hear from you!
Key Responsibilities
โข Collaborate with stakeholders to understand reporting and analytical needs, translating business requirements into technical solutions.
โข Extract, clean, and prepare data from multiple sources for analysis and reporting using Power Query and Tableau Prep Builder.
โข Ensure data integrity, accuracy, and consistency through effective governance and quality checks.
โข Analyze large datasets to identify trends, extract insights, and support business decision-making.
โข Design, develop, and maintain interactive dashboards and reports using Power BI and Tableau.
โข Present insights to stakeholders through clear and compelling visualizations and reports.
โข Create and maintain documentation for dashboards, data sources, and automation workflows.
โข Optimize and streamline reporting processes for efficiency and scalability.
โข Automate workflows using Power Automate, enhancing efficiency across data-related processes.
โข Work with Natural Language Processing (NLP) models to analyze unstructured text data.
โข Build custom business applications using Power Apps.
โข Apply Generative AI tools to support data analysis, automation, and reporting.
โข Stay up-to-date with industry trends and best practices in data analytics and business intelligence.
Selection Criteria
โข Bachelorโs degree in Data Science, Computer Science, Business Analytics, Statistics, or a related field.
โข Minimum 3+ years of experience in data analysis, reporting, or business intelligence roles.
โข Proven expertise building dashboards and reports in Power BI and Tableau.
โข Proficiency in M Code and DAX for data modeling and calculations.
โข Advanced Excel skills, including Power Query, Power Pivot, complex formulas, and VBA (preferred).
โข Hands-on experience with Power Automate or Zapier for workflow automation.
โข Understanding of Generative AI and its applications in data analysis.
โข Excellent problem-solving, analytical, and critical-thinking skills.
โข Meticulous attention to detail and accuracy.
โข Ability to work independently and take initiative.
โข High level of personal motivation and eagerness to learn.
โข Strong organizational skills with the ability to manage multiple tasks and deadlines.
โข Excellent oral and written communication skills, capable of conveying complex issues concisely.
โข Willingness to work in a schedule that overlaps with Washington, DC business hours.
Preferred Qualifications
โข Background in business intelligence, finance, or operations analytics.
โข Experience with Power Apps.
โข Experience applying Natural Language Processing (NLP) techniques to analyze unstructured text data (e.g., survey responses, emails, customer reviews).
โข Familiarity with data warehousing platforms (e.g., Azure, AWS, Databricks, Snowflake).
โข Proficiency with Python and R for data analysis and modeling.
โข Knowledge of machine learning and AI-driven analytics.
โข Prior experience working with cross-functional teams in a corporate setting.
General Competencies
โข Initiative - Volunteers to undertake tasks that stretch his or her capability.
โข Flexibility - Demonstrates the ability to adapt plans, tasks and resources to meet objectives and/or work with others.
โข Analytical Research and Writing - Able to undertake analytical research on topics requested by others.ย Shares findings with colleagues and other relevant parties.
โข Client Orientation - Takes personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success.
โข Drive for Results - Takes personal ownership and accountability to meet deadlines and achieveย ย agreed- upon results and has the personal organization to do so.
โข Teamwork, Collaboration and Inclusion - Collaborates with other team members and colleagues across units and contributes productively to the work and outputs of the team, as well as partnersโ or stakeholdersโ, demonstrating respect for different points of view.
โข Growth-mindset and Agile โ Proactively action-oriented and outcome-focused. Proposes and implements strategic and practical adjustments to ensure optimal client service and maximum impact.
โข Knowledge, Learning and Communication - Actively seeks the knowledge needed to complete assignments and shares knowledge with others, communicating and presenting information in a clear, accurate and organized manner with exceptional attention to detail.
โข Business Judgment and Analytical Decision Making - Analyzes facts and data to support sound, logical decisions regarding own and others' work.
WBG Culture Attributes:
1. Sense of Urgency โ Anticipating and quickly reacting to the needs of internal and external stakeholders.
2. Thoughtful Risk Taking โ Taking informed and thoughtful risks and making courageous decisions to push boundaries for greater impact.
3. Empowerment and Accountability โ Engaging with others in an empowered and accountable manner for impactful results.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at theย World Bankย andย IFC, including our values and inspiring stories.