Platform Site Reliability Engineer Job #: req33873 Organization: World Bank Sector: Information Technology Grade: GF Term Duration:ย 3 years 0 months Recruitment Type: Local Recruitment Location: Chennai,India Required Language(s): English Preferred Language(s): English Closing Date: 8/12/2025 (MM/DD/YYYY) at 11:59pm UTC
Description
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org
ITS Vice Presidency Context:
Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.
Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.
ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.
Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.
The Technology Platforms Team (ITSPL) is anchored in the Chief Technology Officer (ITSTO) division in ITS. ITS Technology Office (ITSTO) drives technology-enabled innovation and delivers the digital backbone for WBG's mission. It develops future-ready technology strategy, modernizes infrastructure, manages innovation, and fosters agility. The unit collaborates across the organization to leverage technology as a force multiplier, accelerating development impact and digital transformation globally.
ITSPL delivers secure, cloud-first IT platforms with automation, self-service, IAM , & Platform Engineering (IaC). It manages databases, integrations, & cloud ops to ensure reliable, scalable, & cost-effective alignment with enterprise standards. The primary programs that the ITSTO unit is responsible for is providing a wide range of technical infrastructure services to meet the institution's computing needs, from mid-range servers, large scale servers, and the respective system, network, and supporting software on those platforms. It provides engineering, integration, and system administration services for Server Administration, Server Security, Backup/Restore, Storage, Virtual infrastructure (on premise and in cloud) and Data Center Management.
The role requires a hands-on approach hands-on position in a very multicultural environment which supports diversity, continuous learning, enhancing skillsets and collaboration. The candidate must demonstrate excellent communication skills as the position requires interaction with other teams. The candidate must possess a strong sense of curiosity, adaptability, and the drive to learn and innovate.
We provide a meaningful, open, and collaborative environment. We have many interesting problems to solve, providing you an opportunity to develop your skills while contributing to the mission of the bank. We value teamwork, openness, curiosity, and persistence.
About the Position:
The rapid shift to hybrid cloud environments necessitates a Site Reliability Engineer (SRE) with expertise in both legacy middleware systems (e.g., JBoss, Apache, WebSphere, IIS) and modern DevOps/DevSecOps pipelines (Terraform, Kubernetes, GitOps). This position focus on ensuring operational continuity for enterprise platforms by stabilizing traditional systems while driving modernization through Infrastructure-as-Code (IaC) practices and automation. As a bridge between legacy and cloud-native technologies, this role will implement robust SRE practices such as observability, error budgets, and incident response to maintain a highly reliable environment with minimal downtime. Additionally, the SRE will lead knowledge transfer efforts to prevent single points of failure and optimize platform performance through auto-remediation playbooks and chaos engineering. This position will implement SRE practices to achieve resilience, automate standards and contribute to the success of future-proof Platform as a Product strategy.
Competencies Required:
Technical Proficiency & Cognitive skills:
- Experience as a Site Reliability Engineer with hands-on knowledge of Site Reliability Engineering (SRE) practices & Principles, including implementing and managing SLOs, error budgets, observability, incident response, and automation in high-availability environments.
- Proven experience with legacy middleware (JBoss, Apache, WebSphere, IIS) and modern stacks (.NET, Java, NodeJS, Angular).
- Strong Knowledge and working Experience in Multi-Cloud Platforms (AWS,Azure, GCP)
- Strong database skills (PostgreSQL, MySQL, other RDBMS/NoSQL).
- Proficiency in DevOps/DevSecOps tools (Terraform, Kubernetes, GitOps, Chef, CI/CD, GitHub/GitLab/Azure Repos)
- Experience with containerization (Docker, Kubernetes/AKS) and web service management
- Strong Scripting/automation skills (Python, PowerShell, Bash etc.,)
- Experience with monitoring/observability tools (Splunk, Prometheus, Grafana etc.,)
- Experience in setting up and managing PAAS and COTS solution
- Experience working in Agile environments, with a strong understanding of Agile principles and practices. Exposure to the Scaled Agile Framework (SAFe) is highly desirable.
- Client Understanding and Advising: Advocates for client needs and perspectives.
- Learning Orientation: Keeps up with new SRE, cloud, middleware, and automation trends.
- Analytical Thinking: Strong diagnostic and troubleshooting skills.
- Foundation Architecture Knowledge: Supports standards for hybrid cloud and middleware.
- Strategic Technology Planning: Contributes to technological roadmaps, especially for SRE and cloud (Platform as a product)
- Technology Knowledge: Deep understanding of hybrid cloud, containerization, and middleware.
- Modernize and Innovate: Develops innovative solutions in automation, observability, and cloud migration.
- Deliver Results for Clients: Ensures high reliability and performance.
- Collaboration: Works effectively across teams and locations.
- Knowledge Sharing: Actively participates in knowledge transfer and documentation.
- Decision Making: Makes informed decisions, especially in incident response.
- Communication: Excellent written and verbal English; able to explain complex technical concepts.
Roles & Responsibilities:
- Infrastructure & Operations Support: Manage and support both legacy and cloud-native middleware across on-premises and hybrid cloud environments.
- SRE Implementation: Apply SRE principles (observability, error budgets, incident response, chaos engineering) to ensure reliability and performance. Promote SRE practice and culture across the team and apply the SRE principle across all deliverables.
- Automation & DevOps/DevSecOps: Build and maintain CI/CD pipelines, automate manual tasks & toil, develop self-service tools, and implement Infrastructure-as-Code (IaC) using tools like Terraform and GitOps.
- Cloud Adoption & Modernization: Guide migration to cloud/container platforms and adoption of cloud-native services.
- Knowledge Management & Collaboration: Document and communicate changes, lead knowledge transfer, and promote SRE culture across teams and stakeholders.
- Compliance & Business Continuity: Ensure adherence to SLAs, compliance, and contribute to business continuity and disaster recovery planning.
- Performance Optimization: Develop auto-remediation playbooks, conduct chaos engineering, and optimize platform performance.
- Stakeholder Engagement: Support organizational IT strategy and deliverables, especially during team transitions or critical staffing changes.
Selection Criteria
* Bachelorโs or Masterโs degree with at least 4-5 years of relevant experience.
* Experience in adopting Site Reliability Engineering practices to work. Having an SRE certification is a mandatory requirement
* Experience working in Agile environments and a SAFE Agile certification is mandatory
* Strong experience configuring and supporting .NET,Java, NodeJS, Angular Applications
* Good understanding of the multiple middleware technologies and custom COTS product hostingโs
* Experience with Azure DevOps (as both developer and administrator).
* Solid knowledge of modern DevOps practices, including CI/CD, git, Docker, and Kubernetes.
* Familiarity with Artifactory solutions (e.g., JFrog).
* Experience with Infrastructure as Code tools (Terraform, Chef, etc.).
* Knowledge of Azure AD authentication and authorization.
* Proficient with monitoring tools and Splunk.
* Demonstrated experience working in Agile environments
* Hands-on experience with AWS and Azure cloud services. Having cloud certification in Azure/AWS is an added advantage.
WBG Culture Attributes:
1. Sense of Urgency โ Anticipating and quickly reacting to the needs of internal and external stakeholders.
2. Thoughtful Risk Taking โ Taking informed and thoughtful risks and making courageous decisions to push boundaries for greater impact.
3. Empowerment and Accountability โ Engaging with others in an empowered and accountable manner for impactful results.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at theย World Bankย andย IFC, including our values and inspiring stories.