Open to Internal Candidates Only
Position Titleย ย ย ย ย ย ย ย ย ย :ย ย ย ย National Associate Movement Operations Officer (Full-Time 100%)
Duty Stationย ย ย ย ย ย ย ย ย ย :ย ย ย ย Mae Sot, Thailandย
Classification ย ย ย ย ย ย ย ย : ย ย National Officer (NO-A, THB 146,634.92 per month)
Type of Appointment ย :ย ย ย ย Special Short-Term Contract (Initial 9 months with possibility of extension)
Estimated Start Dateย ย ย ย :ย ย ย ย As soon as possible
Closing Dateย ย ย ย ย ย ย ย ย ย :ย ย ย ย 8 March 2025
(Open for Thai Nationals Only)
Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
ORGANIZATIONAL CONTEXT AND SCOPE:
Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organizationโs work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOMโs operations. Movement Operations Units in various IOM Country Offices, coordinated under the Resettlement and Movement Management (RMM) Division in the Department of Mobility Pathways and Inclusion at IOMโs Geneva Headquarters, are responsible for all aspects of travel for migrants and refugees under IOMโs auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes.
Under the general supervision of the Deputy Head of Operations, Asia, the direct supervision of the Movement Operations Manager, the National Associate Movement Operations Officer (Field Support), is responsible for the following duties and responsibilities.ย
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Oversee up to three teams of staff members who are undertaking field support activities inย Maesot, Mae Sariang, and Mae Hong Son. Support staff development processes such as hiring, providing training, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of activities. As needed, monitor the work schedule, validate hours and process relevant financial paperwork in coordination with the IOM finance department.ย Oversee the efficient and effective management of departing individuals, including in relation to documentation, luggage, escorts and special services. Ensure staff deliver the highest-quality service, interact appropriately with airport and government officials, and handle urgent issues as they occur.ย ย Oversee staff as they assist individuals at transit centers or third-party facilities. Monitor the weekly shift schedule, ensuring coverage is adequate to maintain a professional, safe, secure and clean environment; address issues as they arise and continually seek ways in which IOM can improve services. For third party facilities, regularly conduct checks to ensure accommodation is up to IOM standards.ย ย Manage assets and inventories, process financial paperwork, supervise quality control of vendors, and manage the transit center vehicles and related schedules, staff and paperwork, if relevant.ย ย ย ย ย Ensure interpretation services are coordinated for individuals at the airport, in transit centers, camps, consolidation points and third-party facilities or during transport by air, ground or water, handling financial paperwork related to interpretation services as needed.ย ย Supervise the coordination of transportation from consolidation points, transit centers and third-party facilities, ensuring service providers meet IOM standards.ย ย Oversee pre-departure counselling on pre-embarkation procedures and special needs, such as meals, medication, wheelchairs and medical conditions.ย Supervise the handling of at-risk and sensitive cases by field support personnel in accordance with IOMโs policies, procedure and guidance in the Movement Management Manual (MMM), including assistance for unaccompanied refugee minors (URMs). Ensure IOM is adequately training field support personnel on working with at-risk and sensitive cases and is mainstreaming prevention of sexual exploitation and abuse (PSEA) through the awareness and training sessions for staff and service-providers.ย Supervise quality assurance procedures, ensuring checks are being regularly undertaken by staff members and incident reports are being submitted to and responded to in an efficient manner. Prepare statistics and report regularly to the Movement Operations Manager on relevant activities. Work to streamline how reports are prepared and presented in order to improve services andย ensure data on all procedures is compiled, summarized and presented in a timely manner.ย Demonstrate the ability to remain professional, impartial, and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA).ย ย Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alertย the Movement Operations Managerย or managementย of any non-compliance with SOPs or codes of conduct by IOM staff members or partners.Coordinate all movement-related activities involving the Maesot sub-office including close coordination with: MHD, AUSCO, LAB, and the Resource Management unit.Represent the COM through delegated authority to:
Approve TR forms and TEC.Approve Purchase Requisition forms, Bid Analysis Summary forms and Purchase Orders.Approve Expense Claims and Payment Vouchers.Conducting cash counts.Recruit, train, and supervise staff and direct the operational, administrative, budgetary and financial activities of IOM Maesot.Ensure the effective management of the Maesot processing center, including constant monitoring of standard operating procedures related to the reception, accommodation and care of beneficiaries under IOMโs auspices.Communicate and coordinate with the representative of the Royal Thai Government in Tak province, UNHCR, NGOs, and other external partners in relation to IOMโs activities implemented by the sub-office.Meet with visiting officials from resettlement countries, local Thai Government authorities, UNHCR field officers, and NGOs on a regular basis to address concerns, develop strategies, and solutions for IOMโs resettlement activities in Maesot.Review resettlement procedures/services and streamline/clarify as necessary and make recommendations regarding potential activities and developments of concern to IOM.ย Perform such other duties as may be assigned.ย Education
Masterโs degree in Political or Social Sciences, Migration Studies, International Relations, and/or Law, or related fields from an accredited academic institution; or,
Bachelorโs degree in the above-mentioned fields with two years of professional working experience.Accredited Universities are those listed in the UNESCO World Higher Education Database.ย Experience
Prior Movement Operations experience, especially in IOM, is highly preferred.ย Knowledge of IOM's Movement Operations program implementation and administrative, financial and business rules and practices is desirable.ย ย Skills
Strong written and verbal communication skills and ability to effectively communicate with and lead a team.ย Demonstrated proficiency with IGator, MiMOSA, SAR and Amadeus.ย Excellent computer skills and a high level of proficiency in spreadsheet and database applications.ย ย Languages
Fluency in Thai and English is required (oral and written).Working Knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.ย ย Required Competenciesย IOMโs competency framework can be found at this link. Competencies will be assessed during the selection process.ย Values - all IOM staff members must abide by and demonstrate these three values:
Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.Courage: Demonstrates willingness to take a stand on issues of importance.Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.Core Competencies โ behavioural indicators (Level 2)
Teamwork: Displays a high level of cultural awareness, sensitivity to different ways of working and leverages individual strengths in order to build a better team.Delivering results: Aligns projects with the Organizationโs mission and objectives and demonstrates a good understanding of the impact of teamโs and own work on external and internal counterparts.Managing and sharing knowledge: Encourages knowledge-sharing across units/departments and ensures that
knowledge is captured, recorded and disseminated appropriately.Accountability: Plans and organizes work with a clear and deliberate focus, ensuring commitments are easily identified and progress is widely communicated.Communication: Shares information and keeps others up to date; actively seeks othersโ views and ideas and respects their contribution.Managerial Competencies โ behavioural indicators (Level 2) (applicable only if position is with direct reports)
Leadership: Is inclusive in decision-making and actively seeks feedback from team members and colleagues in order to identify opportunities for improvement.Empowering others: Encourages others to take responsibility for their performance; promotes ownership, responsibility and accountability for desired results at all levels.Building Trust: Ensures fair and equitable access to flexible working opportunities.Strategic thinking and vision: Identifies key issues/priorities in complex situations and how they may be related to one another.Humility: Shows a high level of self-awareness, admitting own weaknesses and shortcomings.Notes ย ย ย
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.Only applicants who meet the above qualification will be considered.For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies
