Local Consultant CC-2025-04

Project Context and Scope  

The IOM and UNHCR missions in Armenia are implementing the project “Enhancing Policy Framework and Capacity for Effective Migration and Asylum Management in Armenia”. This two-and-a-half-year project is co-funded by the European Union (EU) and aims to contribute to more effective and accountable service delivery that is based on the principles of good governance and respect of rule of law in the areas of migration, asylum, and human rights. Specifically, it will support the enhancement of asylum and migration governance in Armenia to foster well-managed and secure cross-border mobility and continue strengthening migration and asylum systems in Armenia. 

In 2023, IOM supported the newly established Migration and Citizenship Service (MCS) with conducting induction training for all the staff members to ensure effective functioning of the newly formed institution and equip staff members with the necessary knowledge and skills required for their roles. As the next step, the training is expected to be institutionalized within the permanent training facility of the Ministry of Internal Affairs. This process involves integrating the curricula into the permanent training structure of the MCS. By doing so, the training will become an integral part of the MCS's training framework, ensuring learning continuity and sustainability, as well as evaluation for permanent staff. 

Under overall supervision of the Head of Office in IOM Armenia, and the direct supervision of the Programme Officer, and in close coordination with MCS, the consultant will be expected to support the adaptation of training curricula for effective use by the MCS.   
 

Organizational Department / Unit to which the Consultant is contributing
  IOM Armenia, “Enhancing Policy Framework and Capacity for Effective Migration and Asylum Management in Armenia” project Tasks to be performed under this contract 

I. Inception Phase: desk review, development of methodology and interviews with key stakeholders. 

•  Review and analyze existing materials, including the ones previously produced for the induction training and others developed by MCS, such as SoPs guiding provision of specific services and legal framework regulating the structure and functioning of the MCS. 
  • Conduct interviews with the senior management of MCS, heads of departments as well as IOM Armenia to identify priorities and special needs related for the institutionalized training. 

    II. Design of structure and contents of the curricula.  

    • Develop the training program and methodology, adapting the relevant materials for continuous training. The training program should be divided into specific parts, including the curricula for training of newly appointed staff members, annual training and re-training for underperforming staff members. Parts of the program should be also divided and adapted according to the functions of specific departments of the MCS. 
      • Develop the final assessment methodology to test the knowledge of the MCS staff members participating in the training. 
        • Adapt the program and testing to allow for its use in a remote modality. 

          III. Preparation and delivery of training of trainers appointed at the new training facility. 

          • Having the designed program for institutionalized training finalized and approved by the MCS, develop the curricula for “training of trainers (ToT)”. 
            • Once the pool of trainers is selected, deliver a ToT on teaching methods. 
              • Ensure Monitoring and evaluation for another month to ensure methodologies are applied. 

                Category B Consultant is hired to provide the bellow deliverables, according to the proposed timeline: 

                 

                DELIVERABLE 

                Deliverable 1 (First month) 

                📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

                ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

                • Perform the desk review of materials relevant for the development of training curricula for institutionalized training. Conduct interviews with relevant stakeholders to identify specific needs related to content and structure of the training. 
                  • Prepare a short presentation containing the findings of the desk review and an initial draft of the training structure. 

                    Deliverable 2 (Second month) 

                    • Based on the feedback collected during the inception phase, design the contents and structure of the curricula dividing it into programs for onboarding, for annual training and for re-training having each part adapted according to specific needs of MCS departments, as well as the final assessment mechanism. This includes a testing component: assist in formulating a question pool, which would include both the revised existing questions and new ones in a consistent manner, with an aim to increase the current pool of 350 multiple-choice questions to 500 questions. The MCS format will need to be adapted to the MIA Academy specific curriculum module format, ensuring that lessons are designed to fit into 80-minute sessions, hence support to this adaptation process is required.  
                      • Present the draft of the curricula to the MCS for review and collection of the feedback. 

                        Deliverable 3 (Third and fourth month) 

                        • Based on the finalized training curricula, develop the methodology for the training of trainers. 
                          • Deliver the ToT to the trainers appointed at the permanent training facility. 
                            • Ensure monitoring and evaluation of the trainers  Performance indicators for the evaluation of results 

                              The Consultant Evaluation will be carried out based on the following indicators:  

                              • Understanding of the scope of the assignment.  
                                • Professional competence and mastery of the subject matter of the consultancy.  
                                  • Written and verbal communication skills, including report writing.  
                                    • Delivering results consistent with the agreed Terms of Reference.  
                                      • Accurately judging the amount of time and resources needed to accomplish a task.  
                                        • Identifying key issues and proposing solutions, e.g. offering different options to solve problems to meet   clients’ needs.  
                                          • Upholding and demonstrating the values of IOM in the daily consultancy activities.   Education Advanced university degree in the relevant field.  Experience

                                            • At least 5 years of proven experience preferably in the area of skills training, teaching methods, educational methods;  

                                            • Previous experience in design, supervision, and implementation of training curriculum;  

                                            • Proven trainer with 3-5 year experience in conducting TOT, curriculum development etc; 

                                            • Experience in working with public administration, academia, local authorities, and institutions/organizations working on migration management issues or other related issues at national and/or local level; 

                                            • Experience in working with international organizations and UN agencies, will be considered as an advantage. 

                                            • Ability to establish and maintain effective and constructive working relationships with people of different national and cultural backgrounds while maintaining impartiality and objectivity. 

                                            Languages

                                            Fluency in Armenian and English is required. 

                                            IOM’s official languages are English, French and Spanish.Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments. Travel required

                                            No

                                            Required Competencies IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process. Values - all IOM staff members must abide by and demonstrate these three values:
                                          • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
                                        • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
                                      • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
                                    • Courage: Demonstrates willingness to take a stand on issues of importance.
                                  • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.Core Competencies – behavioural indicators
                                  • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
                                • Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
                              • Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
                            • Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
                          • Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.Notes
                          • Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
                        • Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
                      • IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work.
                    • IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
                  • IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
                • IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies