IT Officer, Business Solutions I Job #: req35025 Organization: World Bank Sector: Information Technology Grade: GF Term Duration:ย 2 years 0 months Recruitment Type: Local Recruitment Location: Sofia,Bulgaria Required Language(s): Preferred Language(s): Closing Date: 12/8/2025 (MM/DD/YYYY) at 11:59pm UTC
Description
Working at the World Bank Group (WBG) provides a unique opportunity to help client countries solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending poverty on a livable planet.
With 189 member countries and more than 120 offices worldwide, the World Bank Group works with public and private partners, invests in groundbreaking projects and uses data, research, and technology to develop solutions to pressing global, regional and local challenges. For more information, please visit http://www.worldbank.org
The organization has undertaken an ambitious exercise to revise its mandate, products and structure to adjust to the multiple, intertwined crises affecting the world today (see Evolution Roadmap), in the move to becoming a better Bank.
Business Unit Overview
The mission of the Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) is to leverage information and technology as a force multiplier to accelerate, deepen, and sustain development impact. Their vision is to harness information and technology for a world free of poverty on a livable planet. For more information on ITS, check this video:
https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w
Department Context
The WBG Corporate Solutions Department (ITSCO) is focused on the digital transformation of essential corporate services to ensure WBG operations are seamless, resilient, and futureโready. Uniting digitalization roadmaps, experience design, process optimization, application delivery, systems management, and technology modernization across some 170 products and services, the department links business ambition with operational excellenceโfrom intuitive employee experiences and precision payroll to data-driven decision making, intelligent automation, and AI enablement. Operating from Washington, Chennai, Sofia, and Singapore in a global delivery model, the team seeks to combine disciplined strategic planning with focused roadmaps, agile product delivery, designโforward innovation, digital engineering, automation, and AI to produce solutions that are engaging, impactful, and efficient. The goal is a unified, OneWBG corporate backboneโstreamlined, connected, and adaptiveโthat empowers leaders, staff, partners, and shareholders with the processes, capabilities, and insights to advance the WBG's mission at scale.
Unit Context
The Corporate Digital Backbone (ITSCD) unit serves as both the steward and transformation catalyst for the World Bank Groupโs broad corporate technology portfolio of approximately 170 applications. This diverse landscapeโspanning on-premises enterprise class ERP systems, cloud-based SaaS offerings, specialized vendor tools, and custom solutions built on multiple stacksโforms the digital backbone of the institutionโs corporate functions. The unit guides the modernization, consolidation, and integration of these systems to create a unified, secure, and future ready application ecosystem. The unit provides application frameworks and digital capabilities for the product teams across the department to leverage accelerated delivery.
Duties and Responsibilities
โข Analyze complex datasets to identify trends, patterns, and opportunities for product enhancement.
โข Create executive-level reports and presentations with actionable insights.
โข Establish metrics and success criteria for product features and initiatives and monitor for adoption, usage, and business impact.
โข Design and optimize data models by implementing star and snowflake schemas, creating relationships and hierarchies, and applying performance optimization techniques including incremental refresh and query folding strategies.
โข Transform and load data using Power Query (M language) to perform complex ETL processes, manage calculated tables, and ensure efficient data extraction for large datasets.
โข Integrate diverse data sources including SQL Server, Azure SQL Database, SharePoint, Excel, REST APIs, and cloud platforms using DirectQuery, Import, and Composite model strategies tailored to business needs.
โข Manage data workflows by creating Power BI Service dataflows, implementing real-time data streams, configuring automated refresh schedules, and developing parameterized queries with dynamic connections.
โข Business domain knowledge of corporate functions, including HR and Budget, is a plus.
โข Embrace agile methodologiesย throughout the product lifecycle by managingย backlog and priorities across multiple projects, conductingย iterative system reviews and feedback with the client, and testingย new product releases and updates to ensure that they work as expected.ย
โข Manage ongoing relationship with business partners, clients, and other stakeholders.
โข Assist users to understand how to use the systems and software, and provide training and documentation as needed.
Selection Criteria
โข Masterโs degree in computer science, Information Systems or a related technical field with a minimum of 5 years of relevant experience or a bachelor's degree with a minimum of 7+ years relevant experience.
โข Ability to analyze large amounts of data and information and draw meaningful insights from that data (identify patterns and trends and use that information to make recommendations for improvements).
โข Advanced proficiency in Power BI, including dashboard creation, DAX, and data modeling
โข Strong SQL knowledge and experience working with relational databases
โข Expertise in data analysis, statistical methods, and predictive analytics
โข Experience in gathering requirements from stakeholders and translating them into functional specifications based on Agile methodology.
โข Excellent organizational and time management skills and a keen sense of priorities.
โข Strong written and verbal communication skills.
This internal requisition is open to WBG and IMF staff only (including short-term and extended term consultants/ temporaries). External candidates are requested not to apply. In case an external candidate applies, their application will not be considered.
WBG Culture Attributes:
1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at theย World Bankย andย IFC, including our values and inspiring stories.