IT Manager

I.        Summary of position

The ICT Manager is responsible for overseeing and managing the organization\u2019s IT infrastructure, ensuring that technology is effectively utilized to support humanitarian operations. This role includes designing, implementing, and maintaining ICT systems to enhance operational efficiency, data security, and communication across field offices. Additionally, the ICT Manager is tasked with training staff on ICT tools, troubleshooting technical issues, and collaborating with global and regional ICT teams to implement best practices. The manager will also play a crucial role in developing digital transformation initiatives aimed at improving program delivery and operational effectiveness in humanitarian settings.

Purpose:

The ICT Manager will lead the development and execution of IT strategies aligned with ACF\u2019s mission, ensuring that digital tools and solutions effectively support emergency response, program management, and field operations. She/she provides technical support, manage IT assets, and ensure compliance with cybersecurity protocols.

Engagement:

The ICT Manager collaborates closely with internal departments, field teams, suppliers, and partners to ensure seamless communications. This role requires regular coordination with program, finance, and technical teams to align ICT activities with ACF\u2019s mission objectives. Additionally, the position involves engagement with external stakeholders, including donors, regulatory bodies, and service providers, to ensure compliance, efficiency, and effective resource management

Expected Deliverables: 

The key deliverables of the ICT Manager include, but are not limited to:

\u00b7       ICT Strategy \u2013 Develop/update and implement ICT strategies aligned with ACF\u2019s mission, ensuring compliance with cybersecurity and donor regulations.

\u00b7       IT Infrastructure and Network Management \u2013 Maintain secure, efficient IT systems, networks, and cloud services across country and field offices.

\u00b7       Cybersecurity and Data Protection \u2013 Implement robust cybersecurity measures, data backup, and disaster recovery plans.

\u00b7       IT Support and Training \u2013 Provide technical support, troubleshoot issues, and train staff on ICT tools to enhance digital literacy.

\u00b7       Digital Transformation and Innovation \u2013 Integrate technology into humanitarian programs for improved data collection, reporting, and efficiency.

\u00b7       IT Asset Management and Procurement \u2013 Oversee procurement, Asset, and maintenance of IT hardware and software.

\u00b7       Coordination and stakeholder Engagement - Collaborate with internal teams, external partners, and donors to optimize ICT solutions.

\u00b7       Local Flight Ticket Booking \u2013 Coordinate local flight booking for Passengers and Cargo

Essential specific functions under each deliverables:

1.    ICT Strategy

\u00b7       Develop and implement an ICT strategy aligned with ACF\u2019s global policies and operational needs.

\u00b7       Establish and enforce ICT policies, procedures, and best practices for data security, system maintenance, and digital transformation.

\u00b7       Ensure compliance with donor requirements, cybersecurity protocols, and data protection regulations.

2.    IT Infrastructure & Network Management

\u00b7       Ensure the availability, security, and functionality of IT infrastructure across all ACF offices (Juba and field locations).

\u00b7       Implement and maintain robust network solutions, including firewalls, and cloud-based services.

\u00b7       Monitor IT systems performance and address technical issues proactively.

3.    Cybersecurity & Data Protection

\u00b7       Develop and implement cybersecurity policies to protect ACF\u2019s digital assets and sensitive data and ensure user compliance with them.

\u00b7       Establish data backup and disaster recovery mechanisms to ensure business continuity.

\u00b7       Conduct regular security audits and risk assessments to mitigate vulnerabilities.

4.    IT Support & Capacity Building

\u00b7       Provide technical support and troubleshooting for staff at all levels, ensuring minimal downtime.

\u00b7       Develop training programs to enhance digital literacy and IT competency among employees.

\u00b7       Set up and maintain a helpdesk system to track and resolve ICT-related issues efficiently.

5.    Digital Transformation & Innovation

\u00b7       Identify and implement digital tools that enhance operational efficiency and program impact.

\u00b7       Support the integration of ICT solutions for data collection, monitoring, and reporting in humanitarian projects.

\u00b7       Explore innovative technologies, such as GIS mapping, mobile data collection, and cloud-based collaboration tools.

6.    IT Asset Management & Procurement

\u00b7       Oversee the procurement, deployment, and maintenance of IT hardware, software, and communication tools.

\u00b7       Maintain an up-to-date inventory of all IT assets across ACF locations.

\u00b7       Ensure cost-effective and sustainable ICT investments that meet organizational needs.

7.    Coordination & Stakeholder Engagement

\u00b7       Collaborate with global, regional, and local ICT teams to share best practices and standardize processes.

\u00b7       Liaise with external service providers, vendors, and donors to optimize ICT services and infrastructure.

\u00b7       Provide regular reports to senior management on ICT performance, risks, and future needs.

8.    Local Flight Ticket Booking

\u00b7       Process and secure flight tickets for passengers and cargo based on the approved request and available flight options.

\u00b7       Provide passengers with detailed travel itineraries, including flight details, baggage allowances, and check-in procedures.

II.        Supervisory Responsibilities

Directly line manages for ICT officer and technical line manager for the base ICT focal person.

III.        Gender Equality Commitments\u202f\u202f 

\u00b7       Fostering environment that supports values of women and men\u2019s equal access to information.

\u00b7       Provides an environment where women and men must be promoted based on the performance objectives.

\u00b7       Respect for beneficiaries, women, men, children (boys & girls) regardless of gender, sex, disability, religion, etc.

\u00b7       Value and respect for all cultures.

\u00b7       Promote and uphold the PSEA policy and procedures.

IV.        Fiscal Responsibility 

\u00b7       Optimize costs by ensuring ICT operations are economical.

V.        CONTACTS/KEY RELATIONSHIPS (internal & external):

\u00b7       Liaise and maintain good relationship with the Program, Finance and HR Department among others

\u00b7       Interact with suppliers, at some level local institutions and casual service providers

VI.        Physical Demands

\u00b7       While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within short time frames under stressful situations in the context of a moderately noisy office with many interruptions. Must be able to proofread own work accurately so that only minor corrections are needed on an infrequent basis.

\u00b7       To travel to the field, the employee must attest to a level of physical fitness capable of enduring physically difficult, highly stressful situations, which may include the necessity to walk long distances, to eat a limited diet and/or to reside in potentially uncomfortable housing or tents. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

VII.        Working Conditions, Travel and Environment

\u00b7       The duties of the job require regular job attendance at least five days per week. Must be available to work outside normal office hours or on the weekends as required.

\u00b7       Must be able to travel as required for standard domestic and international business purposes. While performing the duties of this job in the field, the employee may be exposed to precarious settings under high security risks and/or very basic living conditions and outside weather conditions, as well as infectious diseases

Requirements

\u00b7       Masters Degree  in Computer Science, Industrial System Engineering, Information Technology,

\u00b7       5 years work experience

\u00b7       Related Certifications for software/hardware systems

I.        Required Skills & Competencies

\u00b7       Strong technical skill in various software 

\u00b7       Responsible attitude and a mature understanding of the nature of the work

\u00b7       Ability to work under pressure with other departments and support willingly.

\u00b7       Excellent communication skills. 

\u00b7       Ability to work under pressure and at times during irregular hours as requires

Fluency in English or Arabic language required    

Benefits

We provide equal employment opportunities (EEO) to all employees & qualified applicants for employment without regard to race, color, religion, gender, ancestry, national origin, age, handicap, disability, marital status, or status as a veteran. The incumbent is required to carry out the duties in accordance with the Action Against Hunger Safeguarding policies (PSEA, Child safeguarding and Code of Conduct).  Action Against Hunger-USA complies with all applicable laws governing nondiscrimination in employment.

Applications will be reviewed on a rolling basis. The deadline will be 19 February 2025.