Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
The Department
The Information Technology (IT) department coordinates, facilitates, and supports the agency's use of information and communications technology to achieve agency goals. We provide planning and technical assistance to Mercy Corps country programs and collaborate with HQ departments to implement and support the agency's strategic initiatives. We work to strengthen the agencyโs abilities to use Internet-based information services.
The Position
The IT Change Management & Communication Manager is responsible for coordinating and managing the change management and communication of Mercy Corpsโ IT departmentโ portfolio of projects. This includes managing change activities arising from new and existing IT projects, changes in business systems and processes, or changes in technologies.
Projects examples are Mercy Corpsโ transition from Google to Microsoft 365, OneTrust Phase 3 rollout, and Mercy Corps legacy Account Management system (MCAM) retirement.
Essential Responsibilities
CHANGE MANAGEMENT
- Coordinate and manage all IT change management strategies, policies, procedures, and systems.
- Perform cost analysis and obtain quotes for the use of consultants, vendors, and/or new technologies for the relevant change management needs for digital products, and projects.
- Ensure change management projects objectives are met and managed to established timelines and budgets.
- Ensure established success metrics are achieved for all projects.
- Advise on training efforts by providing input, documenting requirements, and supporting the design and delivery of training programs.
- Conduct impact analyses, assess change readiness, and identify key stakeholders to gauge organizational readiness for transitions.
- Identify change risks and support implementation of risk mitigation strategies.
- Identify and manage anticipated resistances to change.
- Continue professional development to keep up to date with emerging technologies, methods, and best practices.
COMMUNICATIONS
- Plan and implement effective communication plans to support IT projects.
- Plan and implement comprehensive stakeholder engagement strategies.
- Analyze project risks and identify mitigations tactics to inform communications strategy.
KNOWLEDGE MANAGEMENT
- Act as change management champion and advocate of learning, process improvement, and best practices.
- Drive cultural change, in alignment with organizational strategic goals, by applying change management processes and tools.
Supervisory Responsibility