IT Analyst, Scrum Master Job #: req34258 Organization: World Bank Sector: Information Technology Grade: GE Term Duration:ย 3 years 0 months Recruitment Type: Local Recruitment Location: Chennai,India Required Language(s): English Preferred Language(s): Closing Date: 10/2/2025 (MM/DD/YYYY) at 11:59pm UTC
Description
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity, and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org
ITS Vice Presidency Context:
Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.
Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.
ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.
Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.
For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w
ITSFE Context:
WBG Finance (ITSFI) is responsible for providing high quality, streamlined information and technology solutions for the World Bankโs Financial complex, which include WBG Treasury Portfolio (ITSTR), WBG Risk Management Analytics (ITSRA), Finance Technology Solutions (ITSFT), and Financial Engineering (ITSFE). ITSFE handles donor contributions from inception to the point of final disbursement, including IDA, Financial Intermediary Funds and Trust Funds. ITSFI is additionally responsible for building its IT services using a shared platform that provides scale, leverage, reliability, and control while at the same time improving responsiveness to emerging business needs. The ITSFI team is accountable for the implementation of the ITS Strategy supporting WBG core finance business processes.
As a unit within the Finance ITS, ITS Financial Engineering (ITSFE) unit provides systems and technology support to mission critical and core financial applications of the WBG finance complex units (DFI, WFA and BPS). The Development Finance IT systems team in ITSFE, provides IT solutions to support WBG development finance & strategic resource mobilization operations and membership for IDA, finance & accounting for Trust Funds, Capital subscription and management processes for IBRD, Externally Funded Output & Variance Reporting & Analysis related processes for IBRD capital income sustainability projections, etc.
Duties and Accountabilities:
The IT Analyst will report to the ITSFE team lead and will work closely with finance clients primarily focusing on implementing IT solutions and supporting the existing modern cloud-based web applications built across ITSFE units such as IDA, FIFS, Trust Fund, etc. The IT Analyst will be expected to provide support to maintain the business applications systems landscape, cross support enterprise initiatives that have touchpoints with core business processes and co-ordinate the delivery of ongoing capital project implementations as well as maintenance services through an Agile approach. His/ Her primary responsibilities will include:
- Playing a Scrum Master role and working in Agile teams to implement new IT solutions as per requirements from business objectives and priorities
- Support and foster a culture of continuous improvement within the team while following the SAFe methodology.
- Ensure that the team adheres to Agile practices, working collaboratively and effectively toward accomplishing agreed sprint goals while proactively removing obstacles hindering the teamโs progress and enabling a smooth workflow.
- Address and resolve conflicts within the team quickly and diplomatically, ensuring a healthy and productive work environment typically under guidance of senior business analyst or project lead.
- Pro-actively liaise with the onsite and offshore teams (IT teams and business clients) to ensure IT support activities are on-track within defined specifications.
- Facilitate sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure efficient collaboration and smooth execution of work.
- Assess complex situations, identify underlying issues, and suggest practical solutions through root cause analysis or bottlenecks and facilitating solutions to prevent recurrence.
- Provide clear, concise, and actionable user stories and acceptance criteria to the development team while collaborating with others to ensure user stories are refined and ready for implementation as per SAFe methodology.
- Coordinates business review processes of implementations and obtains sign-off for deployment.
- Identifies, documents, and monitors key business processes needed to achieve successful business results. Maps and documents process and develops framework for improvement by documenting issues and getting consensus on resolutions.
- Develop detailed flowcharts to show processing logic (business, data etc.) for programs.
- Provide daily operational support for production systems in a proactively manner and as per guidance from team leads.
- Participate in user training as appropriate collaborating with business stakeholders working on change management.
- Collaborate with business analysts, project managers, and/or clients to analyze and clarify requirements and assist in the development of technical specification documents.
- Evaluate own work and contribute to the development of test plans and participate in post-implementation reviews as well as assists in execution and development of functional test plans.
- Understand the organizational mission, values, operations and goals and ITS policies and procedures and serve as a resource to other professionals. Ensure team is compliant and in alignment of the same.
- 80% of the time will be allocated to perform the Scrum Master role across projects within ITSFE context and the remaining 20% of the time will be towards coordination and project management activities within ITSFE.
Selection Criteria
* Education: Master's degree with 2 years relevant experience or Bachelorsโ Degree with a minimum of 4 years relevant experience and experience preferably with MDBs.
* Experience working with geographically distributed teams across different time zones.
* Pro-actively liaise with the onsite and offshore teams (IT teams and business clients) to ensure IT support activities are on-track within defined specifications.
* Familiarity with industry standard processes defined for systems design, database design, development, testing, and integration phases of a project and agile based implementations.
* Track record demonstrating eagerness to learn new things while effectively contributing to the active work program.
* Demonstrated ability to effectively liaise with stakeholders on requirements, breakdown raw information and undefined problems into specific, workable components that clearly identify the issues at hand, documenting then properly, and getting consensus on resolutions.
* Experience in change management procedures and use of ADO/PLM processes for execution.
* Proven ability to contribute to projects with minimal guidance.
* Knowledge of software development lifecycle and iterative development processes.
* Capacity to work both independently and in a team balancing โanalysisโ and โactionโ finding the right approach for given situations.
* Willingness to seek advice and assistance when needed.
* Strong communication and interpersonal skills to effectively work with cross-functional teams and stakeholders.
* Ability to facilitate meetings and Agile ceremonies while promoting a collaborative environment.
* Problem-solving abilities to identify and address roadblocks or team challenges.
Other qualifications that will be a plus:
* Working experience implementing solutions through the SAFe Methodology.
* Having a SAFe Scrum Master certification will be a plus.
* Proven experience in participating and contributing to PI events and ART level ceremonies.
* Exposure to Devsecops, Finops practice and principle will be an added advantage.
* Work experience with Multi-lateral Development Banks (MDBs) and/or other international financial institutions.
* Microsoft Azure certifications in areas of cloud infrastructure, developing services and designing and maintaining financial business data.
* Comprehensive understanding of SAFe principles and ceremonies, Scrum practices, and agile methodologies.
WBG Culture Attributes:
1. Sense of Urgency โ Anticipating and quickly reacting to the needs of internal and external stakeholders.
2. Thoughtful Risk Taking โ Taking informed and thoughtful risks and making courageous decisions to push boundaries for greater impact.
3. Empowerment and Accountability โ Engaging with others in an empowered and accountable manner for impactful results.
World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at theย World Bankย andย IFC, including our values and inspiring stories.