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Intern (m/w/d) in Customer Success Management, atingi e-Learning Platform Bookmark jobadShare jobad
Our model for success is a better life for everyone and purposeful tasks for our employees. For more than 50 years, the Deutsche Gesellschaft fรผr Internationale Zusammenarbeit (GIZ), as a company of the German Federal Government, has been supporting the implementation of development policy goals worldwide. Together with partner organisations in 120 countries, we are involved in a diverse range of projects. If you want to make a difference in the world and develop yourself in the process, you've come to the right place.
Job-ID: V000060447 Location: Bonn Assignment period: 01/13/2025 - 06/12/2025 Field: Trainees Type of employment: full-time Application deadline: 11/25/2024Job description
Are you excited to blend your passion for service and eLearning to create real, positive change? At atingi, we are working toward a world in which digital learning is inclusive, accessible, relevant, safe, and secure for all. In developing and emerging countries, access to lifelong learning opportunities is still limited, especially for disadvantaged groups with diverse educational backgrounds. To address this gap, GIZ created the atingi platform, a Moodle based, open-source Learning Management System.
Our team based in Bonn, Germany, is seeking a curious, creative and service-oriented intern to help us support the needs of learners and GIZ projects worldwide. You will dive into the field of Digital Transformation
Join us for hands-on experience and the opportunity to learn and network in an international and dynamic environment. Find out more about atingi here: https://online.atingi.org/
Your tasks
In this role, you will be part of atingiโs Customer Success Management (CSM) Team, responsible for ensuring that learners, educators and GIZ projects get maximum benefit from using our platform. During your internship, your tasks will include:
Customer Support: Join our helpdesk team to tackle technical challenges related to registration, course activity tracking, and navigating atingi/Moodle. Your insights will be key in enhancing our learner support services and streamlining both customer-facing and internal processes to elevate our overall service offerings Managing Customer Relationships: Be a point of contact for our multilingual GIZ projects, guiding partners through their journeyโfrom qualification and onboarding to content development, publication, and sustainability. Your role will be vital in building strong customer relationships and ensuring a seamless experience Preparing for New Software Implementation: Help us prepare our data for implementation of a new CSM software platform. Your efforts will help us improve our data management and streamline our operations Participate in a Dynamic Team Environment: Support the preparation of quarterly meetings and workshops. Participate in engaging three-month work streams focused on strategic enhancements, where you can share your ideas and insights to help shape the future of our platform.Your profile
Weโre looking for dynamic and committed applicants who can demonstrate knowledge or experience in one or more of the following areas:
Notes
GIZ is a signatory of the Diversity Charter. Recognition, appreciation and inclusion of diversity in the company are important to us. All employees shall be valued - regardless of gender and gender identity, nationality, ethnic origin, religion or belief, disability, social background, age or sexual orientation.
Please be informed that you are only allowed to apply for this internship, if you are currently enrolled as a student or graduated not longer than six months ago from the start of your internship.
We pay a monthly stipend of โฌ2.134,52 (gross).
We support equal opportunities and welcome applications from people with disabilities.
For further information, please contact Ms Flicke-Lรถtzsch (sandra.flicke-loetzsch@giz.de) .