Job Overview: The Intake Specialist assists community members seeking to access IRC services by conducting eligibility screenings, sharing up-do-date information about programs, connecting eligible community members with IRC services, and referring them to external service providers.
Major Responsibilities:
Responsibilities include, but are not limited to:
Maintain up-to-date knowledge and eligibility criteria for all programs offered by the IRC. Conduct eligibility screenings for walk-in clients including parolees, SIVs, and secondary migrant refugees. Support client enrollment into programs for which they qualify and refer ineligible clients to community resources such as local departments of social services, shelters, food banks, crisis centers, and others as applicable. Detail each client interaction in accordance with established requirements. Input client information in database(s) and assist with tracking and reporting as needed. Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients. May train and lead the activities of support staff, volunteers, and interns. Other duties as assigned.Job Requirements:
Education: Bachelorโs degree in social work or related field of study preferred.
Work Experience:
Demonstrated Skills & Competencies:
Native Haitian-Creole and/or Spanish speaker preferred. Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. Demonstrated success working and communicating effectively in a multi-cultural environment. Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively. Attention to detail and accuracy in work product. Fluent in English, both spoken and written; proficiency in language(s) spoken by IRCโs clients is desired; including Spanish, Dari, Farsi, and/or Pashto. Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.Working Environment:
Standard office environment. May require occasional weekend and/or evening work.Compensation: (Pay Range: $26.50 - $28.04) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.