Information Systems Assistant (Temporary)

Org. Setting and ReportingThis position is located in Customer Support Team (CS), Information Technology Service (ITS), Division for Management (DM), United Nations Office at Vienna /United Nations Office on Drugs and Crime (UNOV/UNODC), in Vienna, Austria. The incumbent will work under the direct supervision of the Team Leader, Customer Support Team and the overall supervision to the Chief, Service Delivery Officer in the office of the Chief, ITS. ResponsibilitiesResponsibilities: As part of the CS team the incumbent will work on tasks which entail the following specific duties: • Perform a wide range of office support and administrative functions. • Assist in providing software and office equipment support. • Provide guidance to users on office processes and procedures, computer applications, etc. • Respond to moderately complex requests and inquiries by providing basic technical guidance remotely to enable callers to solve problems. As necessary, dispatch unresolved enquiries to ITS colleagues for handling. • Assist in the local and remote deployment of Windows OS updates and patches for the operating system to end user desktop PCs. • Review, record, distribute and/or process mail, support tickets and other documents; follow-up on impending actions. • Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc. • Upgrade remaining users' storage disks to the latest solid-state technology. • Deploy the installed PCs and productivity devices to end user desks. • Backup and restore user specific data. • Answer end user questions about new features of the newly deployed office tools. • Report any issues related to the deployment tasks to the support teams. • Support for inventory-related and conference tasks. • May be required to lift, move, mount, or store equipment weighing up to 50 lbs, or up to 80 pieces of equipment on a daily basis. • May be required to work on shift assignments on weekdays to maintain the service coverage from 08:00 to 18:00. Occasionally, the incumbent may be required to work ad-hoc assignments during evenings or early mornings of working days as well as holidays and weekends. • Assist with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. • Assist with visualizations and updating information material such as web pages or brochures. • Perform other work-related duties as may be required. CompetenciesProfessionalism – Has good knowledge of PC Operating Systems, MS Office and Lotus Notes. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client. Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. EducationHigh school diploma or equivalent is required. Job - Specific QualificationNot available. Work ExperienceA minimum of 3 years of work experience in administrative and office support functions preferably in a large organization is required. The minimum number of years of relevant experience is reduced to one (1) for candidates who possess a first level university degree or higher. Experience in general office automation software, local area networks, Office 365 and Lotus Notes functionality is required. Work experience in delivering PC/laptop support Tier 1 services is required. Experience within the UN Secretariat, UN Common System or other international organization is desirable. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).