INFORMATION SYSTEMS ASSISTANT

Org. Setting and ReportingThese positions are located in United Nations Assistance Mission in Afghanistan (UNAMA) in Gardez, Herat, Jalalabad, Kandahar and Mazar-i-Sharif Field Offices. The incumbents of the positions usually report to the Chief of Unit, Information Systems and Telecommunications. The incumbents will be responsible for providing the timely and efficient provision of information systems support functions for the Mission, serving as focal point for coordination of various IT activities, providing advice and guidance to new/junior staff. ResponsibilitiesWithin delegated authority, the Information Systems Assistant will be responsible for the following duties: • Provides a full range of technical and functional support for computer information systems job elements, as assigned, including Applications Support, Server Administration, Network Administration, IT Service Support. Performs tasks corresponding to relevant service requests; • Provides timely and efficient ICT support to all assigned mission components and sub-sites, Diagnoses, researches and resolves relatively complex problems within the area (s) of specialization. • Drafts correspondence and communications, including work plan revisions and other related issues, as well as prepares unit contributions for a variety of periodic reports. • Serves as focal point for coordination of related activities, such as, monitoring or expediting of computer applications or systems development projects, extensive liaising with diverse organizational units; processing and following up on administrative actions and resolving issues related to project implementation, e.g. organization of and participation in training, procurement of equipment and services, etc. • Keeps abreast of developments in the field; performs benchmarking and proposes new acquisitions. • Provides guidance to new/junior staff. Ensures training is received to support proper implementation of projects/assignments. • Performs other duties as assigned. CompetenciesProfessionalism: Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed. Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. EducationHigh school diploma or equivalent is required. Job - Specific QualificationNot available. Work ExperienceA minimum of (7) seven years of progressively responsible experience in information systems analysis, database installation and management and website development, systems administration and maintenance, software applications, hardware installation and related work is required. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Either Dari or Pashto is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).