Our Ideal Candidate:
All NRC employees are expected to work in accordance with the organizationโs core values: dedication, innovation, inclusivity, and accountability. These attitudes and beliefs shall guide our actions and relationships.
The purpose of the ICT is to assist in the day-to-day implementation of the ICT support functions/responsibilities and ensure the stable and smooth daily functioning of ICT equipment/systems under the supervision of the ICT Coordinator.ย
Key Tasks and Assignments:
Ensure all NRC users adhere to global NRC ICT policies and procedures. Manage and maintain precise ICT registries, including the asset registry and license registry. Ensure all information remains current, such as license keys, expiration dates, and remaining airtime. Proactively notify the line manager about upcoming expirations of licenses and airtime/top-ups, and facilitate timely procurement requests for new licenses and top-ups. Ensure the Asset List and all other registries are updated and provide tags for the newly purchased assets. Ensure records of all incoming and outgoing ICT Assets in the relevant registries. Ensure installation and maintenance of protection software and services (anti-virus software, firewalls, etc.). Ensure the smooth and stable operation of ICT equipment (laptops, desktops, printers, network equipment, etc.) and resolve hardware and software problems as quickly as possible. Ensure the stable and smooth functioning of networks, both LAN (wired and Wi-Fi) and Internet connections, in the office and other premises rented by NRC.ย ย ย ย ย ย ย ย ย Do regular visits and check-ups of IT equipment in various NRC offices. Immediately report losses, damages, or discrepancies to the Line Manager. Immediately report all potential fraud cases to the Line Manager.Key Education and Skills Requirements:
Bachelor's degree in Computer Science or Information Technology. Minimum of 1- year experience in ICT areas in a humanitarian/recovery contextย is a plus. Knowledge of programming skillsย is a plus. Good Communication and interpersonal skills. Fluency in English & Bangla, both verbal and written. Ability to keep up to date with modern ICT trends; Working experience with Office365/ Microsoft SharePoint is a plus Stress resistance.ย Due to the nature of work, the ICT Assistant may be required to work extended and/or non-core business hours.What we offer:
Duty Station: ย Coxโs Bazar. Contract duration: 12 months 20% travel, approximately. Grade 03 in NRCโs Salary Scale, with accompanying terms and conditions. NRC offers an excellent compensation and benefits package. Group Insurance for staff and dependents, 24/7 Psychosocial assistant. Two festival bonuses, End service benefit, maternity allowance, various types of leaves (Annual, casual, maternity, paternity, etc.) NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality, and physical ability. We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.Important information about the application process
Internal candidates: - log in with your official NRC email addressย or click on Opportunity Marketplace. This position is open to Bangladeshi Nationalsย only. When creating your profile,ย include your full name as per your passport/NID. Apply by completing all the system-required fieldsย of your experience, employment history, and education in your application. Ensure toย attach your latest CV. Submit your application and CVย in English. Donโt meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. NRC is dedicated to building a diverse and inclusive workplace, so if youโre excited about this role and you meet most, but not all the requirements, we encourage you to apply anyway. Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.Only shortlisted candidates will be contacted. We receive many applicants for each vacant position. Unfortunately, we do not have the resources to give detailed feedback to applicants who have not been shortlisted.
Why NRC?
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.
Watch this short videoย to see NRC in action.
NRC works in Coxโs Bazar in response to the Rohingya crisis, and in areas such as Sylhet in the north-east addressing the impacts of climate change. Alongside partners, our integrated operations include shelter and water, hygiene and sanitation (WASH), responding to weather-related emergencies, ensuring education continuity through in-person and digital learning, and scaling up information counselling for refugees and host Bangladeshis, reaching over 150,000 people per year. Our approach to humanitarian action focuses on principled aid delivery and promotes the agency and dignity of impacted populations.
We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:
Do demanding and professional work, often in challenging contexts. Join a work culture that empowers every employee to share ideas and take responsibility. Be part of a welcoming and assistanceive community committed to human dignity.Learn more about NRC here The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.ย Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.ย At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.ย Together, we save lives and rebuild futures. Safeguarding is central to NRCโs work. We expect all employees to:ย โข treat everyone with respect and dignityย โข contribute to building a safe environment for allย โข never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)ย โข always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH