Description

Vacancy Announcement

Job title:

Hospitality officer

Work Location:

Kono

Department:

Operations

Reports to:

Admin Officer

Line Management

No

Application Status

External Advert

Organisation Profile

Partners In Health (PIH) is an international health organization relentlessly committed to improving the health of the poor and marginalized. PIH partners with local governments to build local capacity and works closely with impoverished communities to deliver high-quality health care, address the root causes of illness, train providers, advance research, and advocate for global policy change. Our delivered services in the field are based in our partnership with the Governments and Ministries of Health and the support to education, training and mentorship to Health care workers and students is one of our pillars for the Health care system strengthening.

PIH currently has implementation programs in Haiti, Rwanda, Lesotho, Liberia, Malawi, Peru, Mexico, Russia, Sierra Leone and Navajo Nation. Through our partnership with Harvard Medical School and the Brigham and Women’s Hospital, we support a wide range of programs in dozens of other countries around the world.

Our Work In Sierra Leone:

Partners In Health (PIH) began supporting the government of Sierra Leone in response to the Ebola epidemic in October 2014. Recognizing the large need for continued investments in the health system after Ebola, PIH is committed to long-term health system strengthening in support of the Ministry of Health and Sanitation (MOHS), guided by the same principles as our emergency response and our work around the world: public sector accompaniment, integrated and comprehensive services, social justice, nimbleness and flexibility, partnership, community ownership, and evidence-based interventions. In the aftermath of the epidemic, PIH is committed to supporting the delivery of comprehensive health services in Sierra Leone, from the community level to the health center and to referral hospitals.

Position Overview

The Hospitality plays a critical role in the PIH Operations team. The role involves assuring the guest house occupants and visitors staying in other guesthouses/hotels are provided with what is required to make their stay easy/comfortable. The Hospitality Officer shall support the Administrative Manager and work hand in hand in improving the quality of operations of the guesthouses and where visitors stay.

Essential Duties and Responsibilities:

The Hospitality Officer will be supervising the Hospitality Assistants/Lodging Coordinators/Cooks. The Hospitality Assistant/Lodging Coordinator/ Cooks will provide direct services, such as food preparation, hotel activities, and guest accommodations.

Supervised by, and reports to: Administrative Manager

Specific Roles

• The Hospitality Officer is responsible for developing processes and procedures that will ensure that visitors and guesthouse occupants are comfortable.
  • Managing staff and overseeing schedules to make sure all departments have enough employees to provide assistance to guests.
    • Aiding with budget creation and management.
      • Understand operational capabilities and best usage of the space.
        • Working with security officers to promote a safe atmosphere for guests and staff.
          • Scheduling and overseeing maintenance and repairs in individual rooms and common areas.
            • They will ensure that the Hospitality Assistant/Lodging Coordinator and cooks provide the necessary services, such as food preparation, supplies, hotel activities, and guest accommodations as prescribed in their JDs.

              They will ensure that the Hospitality Assistant/Lodging Coordinator or cooks:

              • Assist guests and PIH guesthouse occupants complete the room check process to ensure that a room is clean and ready for occupancy.
                • Monitor and maintain condition of PIH facilities, furniture and equipment, and report problems as they arise.
                  • Provide a high level of customer service to all guests.
                    • Meeting room and event set up process.
                      • Enforce and adhere to all relevant guesthouse policies/procedures.

                        Prevention of Sexual Exploitation, Abuse and Harassment

                        At Partners In Health, we are committed to ensuring that those who benefit from our work- including our patients, families and community members – as well as our staff are treated with dignity and respect and protected from sexual exploitation, abuse and sexual harassment. A range of pre-employment checks will be undertaken in conformity with Partners In Health’s PSEAH policy. Partner In Health will request information from applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

                        Education and Work Experience Requirements

                        • Good communicator and work as part of a team.
                        • Dependable and approachable.
                        • Excellent verbal and written communication skills, including ability to effectively communicate.
                        • Excellent computer proficiency (MS Office – Word, Excel, and Outlook).
                        • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
                        • Strong proactivity and initiative, a self-starter with an ability to lead new programs and translate ideas into action.
                        • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
                        • Attention to details.
                        • Degree in Hospitality, Business Administration, Organizational development, and other related areas,
                        • 2 years of work experience in similar role will be an added advantage.

                          Social Justice

                          We are a global health and social justice organization that responds to the moral imperative to provide high-quality health care globally to those who need it most. We strive to ease suffering by placing patients at the center of all care, bringing the benefits of modern medicine to all.

                          Method of application

                          Interested candidates are required to apply through our website: www.pih.org/employment. In your application, please ensure to include names, addresses, email addresses and telephone numbers of three (3) referees. This position will be running until a suitable candidate is identified.