The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
The Front Desk Specialist is responsible for maintaining a welcoming and professional customer service-focused environment, ensuring clients and visitors are directed efficiently to the appropriate programs and staff members, and responding to inquiries about IRC’s services. The position is also responsible for completing general administrative and client coordination tasks for the operations teams and direct service delivery teams, including overseeing front desk/reception interns and volunteers. The position reports to the Operations Coordinator with oversight of the Site Director.
Major Responsibilities:
Responsibilities include, but are not limited to:
Front Desk & Office Access:
Manage front door entry system and lobby in a professional way. Help maintain workplace security by ensuring visitors check-in and check-out via a visitor management system and follow other IRC Safety & Security protocols.
Greet and process visitors with appointments and with support from appropriate staff, manage visitors without appointments.
Respond to all client inquiries in a polite, professional, and timely manner.
In conjunction with the operations Coordinator, ensure new staff and interns have access to ID cards, and office key fobs/cards.
Answer and direct incoming telephone calls. Take messages and answer basic questions or direct them to appropriate programs.
Oversee administrative volunteers and provide training, supervision, and support.
Regularly update front office memos and announcements board and inform occasional interns/volunteers of policy changes as necessary.
Assist with safety and security measures as required.
Space Management:
Maintain the reception area and lobby in a sanitized, neat, and professional manner.
Administration and Operations Support:
Oversee operations in both reception offices and meeting rooms, including receiving and distributing mail and restocking office supplies.
With support from Operations Coordinator, liaise with office and equipment maintenance providers and other external parties as needed to support office operations.
Assist Operations Team with maintaining and processing office supply requests.
Carry out a variety of administrative tasks including but not limited to assisting with scheduling appointments, filing, faxing, receiving, and distributing mail.
Monitor general office and volunteer email inboxes, direct emails to appropriate staff, respond to general inquiries.
Coordinate with donors and advise on donation needs and requirements; assist with donation drop-offs.
In conjunction with the HR Manager and the Volunteer & Outreach Coordinators inform occasional interns/volunteers of policy changes as necessary.
Comply with all IRC policies, procedures, and protocols including the IRC Way and Child Safeguarding Policy.
Other duties as assigned.
Job Requirements:
English proficiency, both spoken and written; bilingual language skills preferred.
Committed to diversity, equity and inclusion and continual learning and growth.
Committed to anti-racism and continual learning and growth.
Comfortable welcoming and working with people of all backgrounds and identities including immigrants, refugees.
Ability to work independently and as part of a team.
Education:
High School Diploma or equivalent required.
Work Experience:
At least two years of relevant work experience in an office environment.
Demonstrated Skills & Competencies:
Proven customer service skills with the ability to communicate effectively with limited English speakers.
Proficient in Microsoft Office applications (Word, Excel, Outlook), strong keyboarding skills, and internet usage skills; database familiarity is a plus.
Proven organizational experience with the ability to juggle multiple tasks, set priorities, effectively manage time, demonstrate timeliness, and meet deadlines with accuracy and attention to detail.
Ability to handle multiple tasks simultaneously in a dynamic environment.
Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment.
Working Environment:
Standard, professional office environment
Full-time in person
May require occasional weekend and /or evening work.
Compensation:( Pay Range: $22.89 - $26.70 ) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
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US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.