Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organizationโs work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOMโs operations. This mandate has resulted in the international transport of more than 15 million migrants and refugees worldwide. Movement Operations departments in various IOM missions, coordinated under the division of Resettlement and Movement Management (RMM) in the Department of Operations and Emergencies (DOE) at IOMโs Geneva Headquarters, are responsible for all aspects of travel for migrants and refugees under IOMโs auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes.
Responsibilities and Accountabilitiesย
1. Record demographic and biographic information in MiMOSA upon receipt of the request for travel while confirming receipt to third parties, such as an embassy or Resettlement Support Center (RSC). Notify the National Movement Operations Manager of the receipt of new requests for travel assistance.ย
2. Secure, and account for travel documents in accordance with the local Standard Operating Procedures (SOPs). Ensure secure storage of documentation and data in accordance with IOM principles and guidelines while guaranteeing limited access to physical files.ย
3. Process exit permits in close coordination with supervisors and other IOM colleagues and relevant authorities.ย
4. Ensure the issuance and timely dispatch of travel documents with Operations colleagues, from booking notifications to logistical assistance with exit processes closely coordinated.ย
5. Prepare all travel-ready documentation for transfer to Field Support colleagues in collaboration and coordination with supervisors while ensuring the travel bag has all necessary documentation to depart the country.ย
6. Prepare reports as requested on the receipt of documentation to time of service delivery; inform supervisors on possible issues which need attention and suggest corrective actions. Report any problems encountered like denials of exit permits, reasons for such denials and possible solutions.ย
7. Assist in preparing regular data mining reports in order to ensure that MiMOSA is up-to-date, accurate and maintains the integrity of relevant Movement Operations projects.ย
8. Provide regular feedback on work being accomplished to the National Movement Operations Manager and keep supervisors immediately informed of any issues that arise.ย
9. Demonstrate an in-depth understanding of relevant Movement Operations SOPs and Movements-related systems and databases, as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA).ย
10. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert National Movement Operations Manager or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.ย
11. Perform such other duties as may be assigned.
Required Qualifications and Experienceย
EDUCATION โข Completed secondary [high school] education required.ย
EXPERIENCE โข Five years of relevant working experience. โข Three years of working experience with a Bachelorโs degree. โข Prior Movement Operations or transportation experience is mandatory.ย
SKILLS โข Strong computer skills - Word, Excel and Internet. โข Past experience with Movement Operations-related databases and systems (including MiMOSA) is mandatory. ย
Languages REQUIRED Fluency in English and Spanish is required (oral and written).ย
DESIRABLE Working knowledge of French. SECTION 6 Competencies1 The incumbent is expected to demonstrate the following values and competencies:ย
VALUES - All IOM staff members must abide by and demonstrate these five values: Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion. Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Courage: Demonstrates willingness to take a stand on issues of importance. ย
Competencies and respective levels should be drawn from the Competency Framework of the Organization. Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.ย
CORE COMPETENCIES -
Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate. Accountability: Takes ownership for achieving the Organizationโs priorities and assumes responsibility for own actions and delegated work. Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
If direct reports (10th row above) for PAS is greater than zero, then the managerial competencies below are inserted.
ย MANAGERIAL COMPETENCIES - Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organizationโs vision. Assists others to realize and develop their leadership and professional potential. Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential. Building Trust: Promotes shared values and creates an atmosphere of trust and honesty. Strategic thinking and vision: Works strategically to realize the Organizationโs goals and communicates a clear strategic direction. Humility: Leads with humility and shows openness to acknowledging own shortcomings